BHIM — money transferred to wrong account no.

Address:

East Singhbhum, Jharkhand, 831017

On 31st aug i made a amount transaction on wrong account using bhim application
When you open bhim app there is a option of send i clicked on it after that it asked for upi i'd in which i wrote canara bank after that in amount section 5000 i wrote and pressed the send button thinking another page will open up but it got sent to a person name manivannan n.
Whom we are not aware of now we his upi i'd is [protected]@upi
We have sent alot of mails to every single i'd of canara bank but still not getting any response from them is this the type of service you are providing mistakes can happen but you people are not even responding to mails neither giving any suggestions how to rectify it
Transaction id[protected]
Date of transfer - 31july 2017
Time -22:42
Registered mobile number - [protected]