| Address: | Mumbai City, Maharashtra, 400050 |
Dear team,
My name steffi hetraj registered with biba since 2014 have been buying clothes from biba every month and minimnum of 6 to 7 suits per month every design you name i have. Even after which i have been very upset with the quality of your clothing now it's been more than 4 to 5 times i have complaint of the clothes fading and dupattas shredding away threads but no reply lately at phoenix kurla i purchased my suit where for past 1 year now i'm buying my suits from i complaint often but this time i have given them the suit and i get a reply saying biba has denied exchange as i have not washed accordingly, sorry but more than you guys i have been wearing biba and i very well know the way to wash clothes and sorry no body has so much time to dry clean every day it's very harrasing and torturing to see so many clothes doing through the same thing over and over again where as none of your suits i have is below 4k to 6k and more i'm very disappointed and will end up taking serious action as in spending lakhs of rupees on clothes i. A year and only at biba and getting such pathetic resolutions to my problem is disastrous, if i can't get a reply as early as posssible i shall take this matter seriously and may covet the company
Thanks
Regards
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