Biba — denied return of clothes

Order no.: 9226811

I have ordered two suit sets from biba's website. Both the products did not fit me well. I was continuously trying to return them but in the initial days, the website was not working properly for me to raise a return.

When i finally did raise the return they told me that it's been more than 15 days of delivery so i cant return the product. I have been continuously in conversation with them over emails. At first, they were highly non-responsive and did not send a reply for weeks. Later on, they are sending the standard email without addressing the issue. Request you to help me return the clothes, and get a refund.