Biba — voucher not redeemed (order no.[protected] and unethical behavior

Address:Andhra Bank, 497-C, Block-M, New Alipore, Near New Alipore Petrol Pump

On 14/06/2020, i have ordered (Order id[protected] two apparels, among which i have returned one item and received a gift voucher against that, which i can redeem later. Afterwards, on 30/06/2020, again i have ordered (Order id[protected] another item of rs. 3, 412.50/-, where i forgot to redeem the voucher and duly informed the customer care centre of biba to make an arrangement to redeem the voucher. They have also confirmed through email that, i need to pay rs. 1, 681.05/- only, against the order. But, they didn't updated the same with their delivery company i. E. Xpressbees.in spite of several reminder they have not accomplished the job. Please do the needful.
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    Andhra Bank, 497-C, Block-M, New Alipore, Near New Alipore Petrol Pump
    India
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