Big Basket — No delivery of pre paid order

Address:	New Delhi, Delhi
Website:	Bigbasket.com

I had booked an order that was to be delivered on 12th September 2016 at my residence in sector, 11 of dwarka, new delhi. It was not delivered despite continuous flow up with the customer care executive. The company of its own rebooked the order but simultaneously increased the price of the bill by around rs 88 and delivered the order on 14th September. I have sent at least five mails to their customer care mail id but the crimson had not responded.
This is loot.
Anil dube