[Resolved]  Bigbasket.com — Big Basket refund not given for cancelled order

Dear BigBasket Customer Support,

I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-
EXN-[protected][protected] placed on March 8, 2024

To my dismay, the order could not be successfully delivered due to a technical issue which was not informed earlier to us. Despite the inconvenience caused, what is even more disheartening is the lack of communication and the non-refund of the debited amount.

On the aforementioned date, my account was debited, but the order did not reach me. I have been patiently waiting for the refund to reflect in my account, but as of today even after 3 days, there has been no such reimbursement.

I am reaching out to seek immediate resolution and an update on the status of the refund process. It is quite distressing to experience such a lapse in service from a reputed platform like BigBasket. I trust that you will treat this matter with the urgency it deserves and provide me with a prompt resolution.

For your reference, the order details are as follows:
- Order Number:BNN-EXN-[protected][protected]
- Date of Order: March 8, 2024
-Payment mode - Kotak Mahindra Debit Crad

I appreciate your prompt attention to this matter and look forward to a swift resolution. Kindly update me on the status of the refund and provide details on when I can exactly expect the credited amount On high priority basis