Big Basket — Non refund of my money

Website:

Big basket

Hi

We placed an order with big basket on jan 10th 2022..The order was delivered around 8pm in the night... The delivery guy my god he was so impatient and rude to my parents who came to collect the order... He is just yelling at my mother when she told she doesnt have online payment facility and would pay by cash... Later i came and asked what is his problem... Then he told we have to do online payment... I told ok i will do.. I tried to do the payment through phone pe... The transaction was processing and was taking time... The delivery guy is just impatient and ordering us to do fast.. The payment was taking time to process... So the delivery guy ordered me to redo the payment... I was angry and frustrated with his rude behaviour and later second time i tried... The payment was successful... Then he left... Still next day morning the first transaction was still processing and later it was successful... Then i contacted the big basket customer service about this and requested them to refund one of my transactions... They were rude to me and arguing that they recieved only once the amount... If so then where did my other transaction money go???i did not know big basket customer service is so bad... It is filled up with unethical and threatening people... Please refund my money of rs 657...i will be thankful if my money of rs 657 is refunded to me