Big Bazaar — complaint against not taking of keen interest on my complaint.

Address:

Kolkata, West Bengal

Dear sir I had purchased a Morphy Richards Induction stove in Big Bazaar, Sector-III, Salt Lake, Kolkata-700106 during month of November, 14. At the time of purchasing the induction stove, Big Bazaar staff suggested me purchase Morphy Richards brand as Morphy Richards provides home service. Accordingly, I had purchased Morphy Richards Induction Stove. After two months of purchasing there appears cracks on the induction stove and the plastic body starts cracking gradually round the body. I had made complaint at Morphy Richards customer care. Accordingly, Morphy Richards technician visited my house and told me that there is no guaranty on plastic body. Since only 2 to 3 months were lapsed from the date of purchasing and in view of no negligency on my part I have made another complaint but all my efforts were went in vein and Morphy Richards did not respond on my complaints. since I had purchase the Induction from Big Bazaar, I had requested Big Bazaar authorities, from where i had purchased, and requested them to intervene in the matter and again lodged complaint in Big Bazaar. Further on the request of Big Bazaar authorities I had showed the induction to the Manager of Big Bazaar physically and again lodged complaint. But it is needless to mention here that even after lapse of more than 10 months neither any action nor any reply received either from Big bazaar authorities or from Morphy Richards. Therefore it is requested to kindly intervene in the matter and issue suitable directions to your Big Bazaar branch to take necessary action on my complaint. Look forward your reply. Regards Gopinath T Mob. No. [protected] Kolkata.