Big Bazaar — Delivery

Address:

Mumbai City, Maharashtra

Neptune Foundation was established in the year October, 2010 under the Neptune Group. Neptune Foundation is a registered trust under Bombay Public Trust act, 1950(Reg. no.E-26706). It is a testimony of our commitment to fulfil the corporate Social Responsibility As part of one of our activities we distribute nutritive to build up physical strength and improve patient’s immunity by giving the monthly ration which includes Dal, Rice, Wheat, Sugar, Oil plus protein powder and vitamin supplements to patients. All the patients coming from lower strata of the society. We ordered ration from your Big Bazar mall, Mulund West, on 11th March 2015 and requested it to delivered on 13th March (Friday) at Mulund Maternity Hospital before 1pm, as our HIV nutritive programme was on 14th March 2015.We order the same items every month. On the 13th, till 2pm we did not receive the ration so we asked your representative Mr. Sanjay for this. Firstly he said that there is no stock of wheat at The Big Bazar and then he said he can deliver ration at 7pm. As Mulund maternity hospital close at 4 o’clock, so he said that he will deliver ration next day by 9.30 am. On 14th March (on Programme day) our team member called Mr. Sanjay about delivery of ration. He said it will reach by 9.30 am. All team members along with all our patients reached at 9.30 am. We keep on calling your representative Mr. Sanjay but he was not answering our call. Again 10.30am when we called he said ration will come within 5 minutes. But till 11.30am we have not received the ration so we called land line number [protected] customer care Mr. Ram. He gave another number of Mr. Mukund Wadekar [protected] he said it will come by next 5 to 10 minutes. So again we called Mr.Mukund and he gave us the number of Mr. Rahul [protected].We called up bout Mr. Rahul was not receiving the call. At 12 o’clock we received our ration. We are very unhappy with your service. 1. Your representatives never receive the calls and always give vague answers whenever we speak to them. 2. We are surprised to know that your esteemed organisation lacks stock of wheat. 3. Packed bags were open up(Images are being attached in this mail). We request you to look in to this matter and revert. We are now thinking of placing our monthly orders with some other organization since this was a very painful experience for us as well our patients. Regards Varsha Sonawane [protected]