[Resolved]  Big Bazaar — EXPIRY OF THE GIFT VOUCHERS WON BY THE CUSTOMER BECAUSE OF LACK OF FOLLOW UP BYTHE BB STAFF

Address:

Bangalore, Karnataka

This is to inform you that I got call from [protected]on 6thsep 2014 that I have won 4 gifts and I am supposed to go and collect these gifts.from S and S corner kamat hotel in commercial street Bangaluru and that couples should go to collect the gifts, We did the same the next day. The gift was a privilege card from country club and a holiday gift voucher from country club dated 9-8-2014.we were told that this gift vouchers are valid for 45 days from the date of issue.and the voucher code will be given by the person who send the message (I think it is a customer care number if I am not mistaken).I did not get any call for 2 days on the third day I gave a call on the same number from which I got the message and some female named Shilpa said that she will get back to me in a few mints time.today is 26th of September and I did not get any call regarding the voucher code and it has expired. I gave a call today i, e 26th of september2014 in the morning and told the cc abt the issue it was Shilpa again who spoke to me but she has not been able to resolve my problem. Because of your staff's lack of sincerity I have not been able to avail what I have won.I need an immediate solution for this and for the gifts that I have won.Thereis another female named Swetha who is also in customer care.even she has not been able to help me. Don't make fool of the customers who come to BIG BAZAR by making them fill some stupid form and wasting their time and this is the response and help you give when a person has won . IT is really pathetic, Tell me are you not supposed to follow up for the messages that you send and tell people??????, Please do the needful and do train the staff properly. What is the use of this voucher and the privilege card that I have won now Please give me an answer..