Big Bazaar / Futurebazaar / Future Retail / Hometown — amount deducted for failed transaction

Address:

Bangalore, Karnataka, 560094

I had purchased in bigbazaar hebbal bangalore on[protected]
Batch number : 000894 ;
Inv num : 007960
Tax inv no : [protected]
At 12:49 hours.
1 transaction got failed as per their receipt but the amount got deducted. On showing the sms and bank passbook the supervisor said it will be refunded within 48 hours and made another transaction. Hence leading the amount to get deducted twice.
It's been more than 48hours and still no refund processed.
If i ask the store person/manager they say we are discussing the issue. No complaint number given.
Pathetic service. Help me with the refund!!!
Amount : 2805.01/-
Assistance and refund needed asap!!!

Regards
Suraj kumar k
[protected]@gmail.com
[protected]