[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — *** appreciation ***

Hello,

*** APPRECIATION EMAIL ***


I'm one of your regular rather very old customer and this is in regards with two major rather complicated issues which I faced during my shopping at Big bazaar store located in Matunga - Mumbai - 400016 on 29th July (Profit club card bonus issue) and again on 12th August issue related to (future pay cash back)

After writing email and escalating further in complaint board on 29th July, I received call from Mr. Sanjeev Badhwar from Big Bazaar Matunga.

As my complaint was forwarded to Matunga store, Mr. Sanjeev Badhwar already knew what was my issue and rather than me repeating it again he came up with the resolution and I was very happy about it.

Very happy because
1) He knew my issue beforehand hence I didn't have to repeat myself again
2) Moreover he also had resolution handy when he called
3) Was very straight forward and on to the point with quick response
4) He kept a follow up, called me, met me personally in the store and got the issue resolved.

Later again on 12 August I faced issue related to future pay Cashback.

Since Mr. Sanjeev Badhwar was very efficient earlier, I thought of calling him first and talking with him rather than writing an email like I had done earlier.

He again didn't stop impressing me, He heard my problem and said will callback within 30mins.

I received the call within 20 mins with the fix for my problem and again I was extremely happy to go back and shop at the store where he once again kept a follow up, called me, met me personally in the store and got the issue resolved.

Honestly I visited lot of shopping malls / stores but what I experienced here at Big Bazaar Matunga store is unmatchable at any level i.e along with great offers this store has superior and excellent customer service.

I was super impressed by Mr. Sanjeev Badhwar the way he managed both my issues plus the extra mile help, service and support which he provided me whenever I approached him.

Hence I thought of writing it you and letting you know how efficient and helpful Mr. Sanjeev Badhwar was and how he changed my perception from bad to extremely good against the store.

I'm very thankful that I spoke with him and I got him online for addressing my issues.

Similarly Big bazaar Matunga should also be thankful for having him there as he is spreading the magic by providing magical customer experience at the store.

Hence please reward him in some way and he should be recognized for his dedication and hard work he has done which very few people do specially, when there is such a huge crowd rushing in the store because of ongoing "MahaBachat Offer" still he managed to take that extra mile responsibly in addressing and resolving both my issues happily, without asking me to wait, in short both my issues were resolved immediately at best of my satisfaction.

Thank you,
Mehul Bhatnagar,
[protected]@gmail.com