Big Bazaar / Futurebazaar / Future Retail / Hometown — Big bazaar has Poor customer service and liar team members.

Oct 02, 2021

Updated by vermaanubha21 I do have recording how big bazaar customer care executive made me fool and didn't helped me. Hi,
Hope you are doing well,

I am customer who raised the request for grocery order online today. My order[protected] my registered email [protected]@gmail.com and phone number [protected]. My order suppose to get delivered today 02nd October 2021 at evening. I cancelled my other evening plans and I was keep waiting for order. I didn't get single call or text through regular way, not even single call or missed call or text. I tried to check the status for my order I found it has been cancelled without my knowledge and confirmation. Now I tried to reach big bazaar branch which is located at ghaziabad Uttar Pradesh in opulent mall through landline phone no one answered than I dialed 1800 number customer care. I got chance to speak ashish with pleasant tone I asked him why you guy cancelled my order without my knowledge though I was available at home and waiting call from your delivery team. He replied "if you want order pay again and place order". What kind of reply is this? I already paid ₹3700+ amount through my card ends with 2345. Now he sd wait for refund, now my concerned is why refund I didn't raised request for refund. I want my order and I have already paid for that. Your delivery guy has fault or your branch who are not able to delivered its not my fault. So I requested him to transfered to TL, supervisor, or manager but he put my call on hold more than 20 minutes and released the hold to say I can't transfered. Who am I? Am I fooled who has done mistake because I choosed big bazaar. Ashish replied I can't transfer I dnt know I can't help you . So why you guys hire this kind of agent who don't know his" job responsibilities ". Is he aware he has to help customer to resolve the queries because he is customer care agent. He provoked me many times to get angry while talking this silly things. Very poor services you have. Ver poor.
My concern is I want my order simple because I was available at home at whole day, my phone is working properly I didn't receive single call from delivery team. That's not my mistake if they are enjoying personally instead of doing their duty properly. It's your delivery guy fault. I dnt wanna use big bazaar in future ever so don't transfer the fund in future pay because I am not the one who raised the request for refund or return the order. If your really wanna refund so refund in my card or my first priority is simple I want my order I have already paid for that so I am not going to pay again.

Regards,
Anubha Verma