Big Bazaar / Futurebazaar / Future Retail / Hometown — complaint against brand factory for charging for paper bag

Address:Bannerghatta road, 560078

Want to lodge a complaint against brand factory for charging me 10 rs for paper carry bag which has their brand logo on it. Despite of telling them that they should not charge as it is not right to charge they asked me to pay 10 rs. It was raining heavily here and that bag did not stay for even 10 mins.
When i informed the branch manager that they should not charge and i will lodge a complaint he said"your wish ma'am do whatever you want to".
Please help me, it is not only for me but for all others who are charged unnecessary charges.
Attaching images of my bill and bag.
+2 photos
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Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
May 23, 2019
Updated by Chaya2008
There is no movement in the complaint . Please respond on this as charging unnecessarily is not right every penny is hard earned
Jul 06, 2019
Updated by Chaya2008
Hello, I am not sure how the complaint here works.. I had faith that filing a complaint here would show some result but I cannot see any progress
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I purchased a quilt few days ago the product is having the stitch failure one end and the quality of the product is not good at of that cost resolve the complaint as early as possible and revert the explanation and dont sell that type off non durability products in your store

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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