Big Bazaar / Futurebazaar / Future Retail / Hometown — fbb vouchers issued on renewal of bbpc cards expiring on 30-4-20 but no dates being extended for the vouchers even during lockdown being extend

I had renewed 2 of my bbpc cards in march and got 2 rs.250 fbb vouchers against the renewal to be redeemed by 30-4-20 but due to lockdown can’t even step out for these non essential purchases. The police is catching hold of people who are stepping out of their homes and filing a case against them. One such case was filed against us already. I talked to the customerxare just now and the executive manisha who talked to me said that the dates won’t be extended for the vouchers and that the lockdown might end before.
She kept on arguing even though i said that how could we go out for redeeming the vouchers at the time of lockdown in the country but she didn’t understand. I wrote a mail to the company but no resolution was given in the e mail except that the contact centres would be open from 10am till 7 pm
Really surprising that the company doesn’t understand that how can people go to buy garments at the time of lockdown in the country.