[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — freedom sale cashback not received, and, non-ethical behavior by manager big bazaar mittal mall bathinda (pb.)

Hi,

I done shopping at big bazaar, mittal city mall, bathinda (Pb.)
During freedom sale (10th aug to 15th aug, 2019). I made two
Transactions as per details below:

1) transaction of rs 1486.38 - dated 10/08/2019- memo no. 2941011,
Mob: 9464*787

2) transaction of rs 462 - dated 14/08/2019- memo no. 0004724, mob: 9464*787.

All items have future pay cashback on them. But to my surprise i have
Not received any cashback till date. I tried to follow up from
Manager, big bazaar, mittal city mall, bathinda on 5th sep, 2019 but
Left stunned after listening to his not so satisfactory answer.

He gave the excuse that as you have shopped during freedom sale
Carnival and your shopping was below rs 3000, so you're not eligible
For any future pay cashback. When i argued that i was getting future
Pay cashback every time and through out the year and without any
Restriction of minimum limit, he said during the offer the said rule
Was withdrawn and you required to shop for rs 3000 to get fp cashback.

When i further argued that i haven't read anything like that during my
Visit and why the same thing was not informed to customers during
Freedom sale that shopping below rs 3000 during freedom sale carnival
Will not invite any cashback, he simply said that we didn't receive
Any communication from company on that to be communicated to
Customers. Furthermore, when i inquired if any notice was pasted
Inside the premises of big bazaar during the shopping carnival (10th
Aug-15th aug 2019) notifying clearly to customers of same thing, and
Insisted to share the same with me if any, he simply refused to do so
And said they don't have anything like that.

When i argued that how you can simply amend the rule which is active
Throughout the year without even notifying to the customers, he get
Irked over the same and said "hum aapki baat ka jawaab nhi de
Skte.. Aapko nhi aana shopping karne mat aayiye aage se.. Aap ne jo
Karna hai kar lijiye..".

I felt ashamed as lot of customers gets accumulated by the time and
It came as surprise to them also as how a manager of such a big brand
Can use such a language. Big bazaar! This is what the people are
Getting from you. Fraud in the name of cashbacks. Just google reviews
And complaint forums and see where you people are standing. You're not
Even rated single star in service matters. No transparent policies,
Zero customer service, zero ethics of the employees, zero management
At cash counters during rush hours, scam cashback system.

Regards,
Sumit.