Big Bazaar / Futurebazaar / Future Retail / Hometown — Money is deducted from my account but order is not yet placed. And its asking me to pay again

Address:

PUTTENHALLI, JP NAGAR BANGALORE

This is for the second time i am trying to raise the complaint, really very disappointing with the online services.

My account is with the name of bhawana trikha, and number [protected]. Email address : trikha.[protected]@gmail.Com

i have made a transaction on future pay wallet of 1074 rs to, future retail limited on sep 6th 2021, time : 2.44 pm

this transaction was done to complete my order in big bazaar order, to make the wallet add so i can place the order.

However my account is not showing any order updated but its asking me to pay again.

Kindly confirm my order.

Very disappointing last time also i faced the same issue, i ordered a lot of things but only 50% of my order was delivered.