[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — Overcharged for a product

Address:

Mumbai City, Maharashtra, 400042

I had been to future groups food bazaar outlet on 03/06/2017. The location of the outlet is
Food bazaar (Future retail ltd), 247 park, home town, vikhroli (W). Mumbai-400083.

I purchased 5kgs of tomatoes, the mentioned price of the same was rs.44/kg. I was asked to weigh the tomatoes & collect the bar code sticker, on doing the same i got a bar code sticker with the weight & price of the product. The price mentioned on the bar code was rs 44/kg. On reaching the billing counter the person attending me told me that the price of the product i. E tomatoes had changed, & the price further updated was rs 58/kg, when i asked the person how is it possible he told me the system has been updated from their central office & nothing can be done. I had to pay the excess charge. I lodged a complaint on the customer complaint help desk of future group ref no.[protected]. I got a call from the store & the person on call mr. Pravin shinde was trying to clear his part & was blaming the market situation for the price change. When i asked him how was that possible, as the price was changed after i had weighed the product. I had got rs 44/- as the price of the product. On hearing this he transferred the call to his senior ms swati. Who had the same thing to say. They were very rude & adamant, i am waiting for a proper reply from their part, even after repeated mails there has been no reply from their part.

So i posted o the facebook page of future group (Reference id 9135), i got a mail from ms. Priya ([protected]@futuregroup.in). There has been calls or mails since then,