[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — promotional offers

Address:

560078

I visited big bazaar and made a purchase of 6222 in the month of may post which i was given a voucher which entitled me for rs. 250 every month for the next 4 months. I asked them clearly what do i have to do to claim the cashback. I was told that there is nothing that needs to be done except for taking the coupon to my next visit to a big bazaar outlet and the cashback would be tracked through the billed mobile number.

I went to recently to one of big bazaar outlets on the 16th of july to claim the offer where in i was told that i was supposed to download an app to claim it. Is it not the duty of the bill desk person to at least have the courtesy to inform me that an app was supposed to be downloaded?

I also called the toll free number to complain about this and ask if the earlier cashback be credited to my account if i download the app now. The response was very cold with none of them helping out and saying its not possible and its not the customer care's problem that the bill desk people did not tell me about the app.

This is happening to many people. Wrong information to customers and coaxing them to but their cards/enrolling them to cashback offers and many other such things