Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — refund for bbmb[protected] amount rs.3080/-

sss home

from Chennai, Tamil Nadu

Website:

www.futuregroup.com

Hi Customer Care,

I ordered some products on 16-Aug-2018 as part of mahabachat offer in online and paid Rs.3080/-. As i not received all the ordered products, I refused the delivery and I raised request to get the refund amount. I received gift vochure message for the partial amount. When I am trying buy the products by using gift voucher, bigbazaar told that gv balance is zero.

Again I raised request to get total amount RS.3080/-. But till now I didn't get the refund in my account.

Request No : BB[protected]

I didn't get any response since 16-Oct-2018 on my refund.

What is the status of this request no?

I already provided id proof and cancelled cheque leaf as attachment.

Let me know how long it will take to get my refund in my account.

And also let me know the escalation process to highlight this issue.

Regards
Thyagaraju

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Dec 16, 2018

Complaint marked as Resolved

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Nov 12, 2018

Updated by sss home Till now i not received refund and no status update.

Verified Support

Nov 15, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Thyagaraju,

Our team would like to look into this.

Request you to share your id proof and a cancelled check at [protected]@futuregroup.in so that our team can assist you better.

Regards,
Priya
Future Group

Dec 20, 2018

Updated by sss home Hi Priya,

As requested I sent voter ID and cancel cheque leaf by email to process refund. But till now I not received my refund. Please resolve ASAP.

Regards
Thyagaraju

Jan 04, 2019

Updated by sss home Hi Priya,

Still I not received my refund amount. Since 6 months I am following up with customet care, but no resolution as of now. I never expected this kind of support from Big bazaar.

Please do the needful ASAP.

As requested I sent my ID proof and cancelled cheque leaf on 15-Dec-2018.

Regards
Thyagaraju

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Comments

jitendra_sab

from jaipur, Rajasthan

I am also waiting from 5 months for my refund. They made fool to people. They said MAHABACHAT but they didn't deliver products. They kept our money and hope they are earning money form our money.