Big Bazaar — Misbehave of the staff

On 2nd November 2018 I visited Bigbazaar diamond plaza jessore road kolkata. I was carrying 4 heavy bags filled with shopping and went to the baggage counter of Bb to keep them. The staff standing at the counter named Bijoy Das said he will not keep the bags in the counter add it was 8.30pmand by 9.30the counter will close down. I said my shopping will be over within half an hour and the Bags are too heavy to carry around while shopping. I told him I had pain in my hand. (I have neuro problems) He very rudely said no I will not. A fellow customer standing by me told me she too was harassed by the same staff for same reasons. The staff then shouted and behaved abominably after which a heated altercation followed. My entire shipping intention turned into a nightmare. I was harassed and insulted by this Bijoy Das. I kept the bags and went inside complained at the help desk but they seemed passive. This misbehavior of staff of big bazaar is a regular issue and I always rethink before entering bigbazaar unlike my comfortable doing at Max or Reliance which are very customer friendly... I would request you to kindly look into the market coz today I felt insulted anger harassed...or I'll have to go to consumer forum and social media
Thanking you
Rumjhum Chakraborty... 45 years
Profession... Teacher

Hello all, my mom had visted big bazar on 7 th october 2020, my mom is been a loyal customer at big bazar since 7 yrs . Wt happnd today was she was been insulted at the store due to an bug in the detection machiene at the exit . Evn though they found nothin being stolen or anything they insulted her and checked her completly .. this incident happend at the big bazar which is located in hassan . The manager is an filth person and very bad at his job . He keeps on doing the same thing to a lot of people at big bazar . I want you to help me with this and punish the manager in charge