[Resolved] Big Bazaar — Non Refund of Money | |||
On[protected] purchased goods of value Rs. 2353.23 from Big Bazaar Guwahati (City Square 118/1, G.S. Road, Guwahati) and swiped my State Bank Of India Debit Card twice. The transaction failed twice so I had to pay cash. But I found out later that the sum of Rs. 2353.23 was deducted twice (total Rs. 4706.46) from my personal account. I filed a written complaint at the customer care with proper details of transaction. Customer care promised that money would be refunded within 72 hours. Now today is[protected] and I had again twice lodged complaint after my first complaint, but have not received a refund. Details of my transaction are: 1) POS[protected] FUTURE VALUE RETAIL Rs. 2353.23 dated[protected] 2) POS[protected] FUTURE VALUE RETAIL Rs. 2353.23 dated[protected] Last 4 digit of my Debit Card : xxxx xxxx xxxx 4321 After I paid cash my counter details were: Ch: 311870 Name: Simanta Bora TILL NO.5 Cash Memo No. 0050824 Tr. 35555 Dated[protected] time 12:01hrs My Name: Prantik Pran Saikia Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Mr. Prantik,
Greetings from Future Group. Please be informed that we got confirmation from SBI bank that they are going to reverse the amount back into your account. I hope that you are satisfied with the resolution and the assistance extended by our team. In case you have any further queries, you can write to me at [protected]@futuregroup.in. WE will get back to you.
Regards,
Priya
Future Group
Greetings from Future Group. Please be informed that we got confirmation from SBI bank that they are going to reverse the amount back into your account. I hope that you are satisfied with the resolution and the assistance extended by our team. In case you have any further queries, you can write to me at [protected]@futuregroup.in. WE will get back to you.
Regards,
Priya
Future Group
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+91 90 0786 2472
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
request you to write to us at [protected]@futuregroup.in with your contact details.So that we can have your details shared with our Big Bazaar team, for them to do the needful at the earliest. I assure that we the matter will be our addressed to your contentment at the earliest.
Regards,
Priya
Future Group