Bigbasket.com — 10 amount not received as per delivery guarantee for order#MKOFO[protected]

Address:	Kolkata, West Bengal, 700028
Website:	bigbasket.com

I placed an order(#MKOFO[protected] on 1st December 2016. They failed to deliver the order and Rs.60 was credited as per delivery guarantee. But I have not received the 10% amount when they missed the delivery on 2nd and 3rd of December. And the order was cancelled without any confirmation from me. As per the customer care the request was made by me to change the date which is not true. BigBasket missed the delivery and it got rescheduled to the next day. I have call recordings of the conversation with the customer care claiming that they have missed the order and 10% will be credited to my account on 2nd December.