Bigbasket.com — Amount charged despite pausing subscription

Address:

Vivant B302, Lodha Splendora, Ghodbhunder Road, Thane

I was out of town for 3 days and bbdaily had not delivered my product on 11th so I had paused my subscription for milk for 3 days. Apparently when I came back to app to order last 2 days order had been delivered and charged. So I took it up with the support team and it's not love support instead robotic reply saying what's the proof you have pause, no record in our app and I finally end up wasting my time with no response.