Bigbasket.com — Amount deducted while but i had to pay cod and the amount not credited back

Address:	560093
Website:	www.bigbasket.com

Hi
This is sreelakshmi.
The order below when i have placed was shown not successful and the payment mode was changed to cash on delivery.
I have paid the full amount for the order on online also which was from your end showed as unsuccessful payment but the amount of 2218 rs was deducted from my account.

When i have enquire to big basket customer care, they said they have not received the amount.

So i have enquired the bank and raised complaint,
Now i got the report that big basket has received the amount by may 2017 itself and
The transaction no is [protected].

This was not expected from big basket.

As i have paid cash on delivery for this order why you are cheating me by telling you have not received the amount?
I need the amount back with in 2 days or else i am going to file case against you in cyber crime and fraud list.
And i am going to tell all my social media blogger friends to write about how you guys are cheating people.

I need update asap.

Below is my transaction detail for the deduction of amount while net banking.
Inline image

Thanks