BigBasket.com Complaints & Reviews

Hi placed one order on 31st may in that i received one damaged product with few missing items. after that I placed a exchange request for which I got the confirmation that it will be exchanged by 6th June but on 6th June my request got cancelled and now I am unable to make any request on that order.

Even customer care service is also very pathetic and after receiving a call they first listen the problem and after that they...

I had placed an order on bigbasket on 27th May with expected delivery on 28th may. Order id is-TN-[protected][protected]. I did not receive the order. There were no phone calls or any update. The app simply showed delivered. After seeing the issue on the app i tried calling customer care which is pretty poor to respond but somehow I got connected. After 7-8 calls finally one agent told me that I'll get a refund for the order as it was a mistake...

My order is delayed by almost more than 4 hours which is very disappointing and for help I have contacted the customer care team 4 times every time they told me to that your order will be delivered in 1 hr and we will call you back in 15 min but not even a single time I have recieved any call and still my order is not delivered... I am very much frustrated from that lie statements of customer executives every time .

And one...

Delivered only 4kg of washing machine powder instead of 12 kg and the consumer number is always offline and email never gets heard worst service...

The above order delivered on 7.06.2022, Totally 10 items were missing when delivered, from that 1 item which is (lobia - red 200g pouch) were credited to bbwallet at Rs. 17 but the MRP i had paid is Rs. 25, Need to credit for 9 items as soon as possible. Repeated email complaints to customer service and repeated calls to the customer service phone and also on the company's portal have not had any effect, not even an acknowledgement.
br...

Dear Sirs,
Our personnel intention is not to trouble u in this regard but circumstances made to inform/write to u
Sorry for the inconvenience
We were associated with Big Basket especially for the past 2 & half yrs' much more
we have mentioned the bad quality of "CABBAGE & BEET-ROOT" on 05/06/22
But till now no further communications from them at all
The delivery is also 'OUT-SOURCE AGENCY i think...

Under EXN-[protected][protected] order number, 4kg surf excel was supplied but when opened it only had 3kg.
Contacted Customer care and they said they will revert in 30 mins and later even when contacted on their website chat, there is no reply....

I have raised an order on big basket with a delivery slot of 7:30am-10:30am, i had a personal plans to go out but big basket came with a showstopper, till 6pm there were no whereabouts of my order, tried calling the customer support as per process and 4 times I have got fake promises that order will be delivered in 20min or 1hr max.
Are we fool here to pay and then wait unecessary...

Sir/Ma'am,

I, Swati Suri placed an order at 12:09 am on Friday, 3rd June 22 and the order was supposed to be delivered between 7:30-10:30 am on Friday 3rd June 2022. ORDER ID- EXN-[protected][protected]
Before the delivery of my order i got a notification at the BB app that order has been cancelled as per your request- REASON- DOORSTEP RETURN / DELIVERY PARTNER NOT ABLE TO CONTACT YOU.

BUT NO BELL WAS RANG...

Placed an orded for eggs and fresh chicken. Time for delivery 8am to 11 am as provided by bb. No delivery.

For cancellation only two options given putting onus on me for cancellation. It is obvious that you do not want a reason highlighting your mistake of non delivery. Therefore the willingness to correct seems absent.

Tried calling customer service. Listened to music for 10 minutes and gave. Seems number of...

My name is Abhilash from Kanpur.My order number is MLKFO[protected].
I ordered 2X packets of Fortune Soya chunks and 1KG of Saffola rolled oats which comes along a 400 gm of rolled oats packet. Also as my order was above 200 Rs. I got a free 15 rs worth falooda mix.But the 400 gm rolled oats was not given to me. i have also attached the photo as proof. When i asked the delivery man about the same, he told me that they didn't...

Dear Kaushik,
Thank you for your order at bigbasket
Order No: MGUO[protected]
Your order will be delivered to this address:

Kaushik Roy,
D2/2,
Phase 1,
C/O. Bupesh Paswan,
Near Laksmi Narayan Mandir,
Budh Vihar Phase I, Budh Vihar,
Gurgaon - 110086
Phone Numbers: [protected]
Delivery slot: Thu 26 May 2022 between 07:00 PM and 10:00 PMbr...

My Order was suppose to deliver on 23rd May but not yet delivered. I called several times to customer care number but no one gave a proper solutions. The agents name are Divya, Lavanya, Arshia, Wasim and Anush. On 24th May a delivered guy Mohit Giri called and said that he will deliver but no response from him after that. Please take actions against all the mentioned names and solve my issue ASAP...

This is regarding my order ( DX-WHO[protected]. I cancelled it on May 21 for some reason, then I got a message from bb that my refund will be credited to my source account within 24hrs, but till now(24 may) the money is still not credited, I tried contacting their customer service but they were not responding...

The above order delivered on 15.05.2022, one product Moov Instant Pain Relief Spray - Useful For Back, Joint, Knee, Muscle Pain & Sports & Fitness Injuries, was for 80G, but 35G product was delivered. This was returned to the delivery person, who confirmed with the office for getting the replacement in about 3 hours. Even after 24 hours and repeated complaints, nothing has happened.

Also, the delivery was nearly 45 minutes...

We have placed orders on bigbasket online and paid online.Our delivery
time is 6-9 a.m.16th today. So far not delivered. Contacted their phone numbers.No reply.Hence we are placing the complain....

As per the answer from you in the previous mails you think I ordered something for the commercial use but why would I do that if 1. Neither do I own any kirana or gorcery store nore know anyone who owns it !.
2. How can you say I ordered 1 pack of 6 good knight refill my purchase for kirana store!

I ordered 2nd time because my family member told me that we need total of 12 good knight refill instead of 6 so I recorded...

Big Basket is marking false delivery confirmation and it happened multiple times. I have ordered 2 tender coconut at 08:39 PM. As per BB Now policy, they will deliver the order in 20 min. I got system update that the order is delivered after 98 min around 10:18 PM, whereas the delivery is done after 40 min around 10:55 PM.
Date : 13/May/2022...

BBD has charged me for Sharbati Atta but not supplied on 13/05/22.
Inspite of complaint on their help chat, nobody has responded so far.
S.K.Sharma...

I ordered vegetable and milk from BBDaily. But I didn’t get some of vegetable from my order. I chatted on BBDaily but no one is replying me and also call on given number stated on BBDaily app then also no reply. I also mail about missing product no one reply me. How they will resolve my problem . I m fraustrated about BBDaily. Plz help me...