BigBasket.com Customer Care
Innovative Retail Concepts Pvt. Ltd.
Customer satisfaction rating: 30%
Submit a Complaint
812
COMPLAINTS

BigBasket.com Customer Care

Innovative Retail Concepts Pvt. Ltd.

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Address
No. 7, Service Road
Bangalore
Bangalore District
Karnataka
India - 560071
Landmarks:Above HDFC Bank
Off 100 Feet Road Indiranagar

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 123 1000  [Bhopal]
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1860 123 1000  [Coimbatore]
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1860 123 1000  [Bangalore]
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271
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265
1860 123 1000  [Hyderabad]
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271
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265
1860 123 1000  [Mumbai]
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271
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265
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1860 123 1000  [Chennai]
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271
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1860 123 1000  [Delhi NCR]
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1860 123 1000  [Mysore]
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1860 123 1000  [Madurai]
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271
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1860 123 1000  [Vijayawada Guntur]
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265
1860 123 1000  [Chandigarh Tricity]
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1860 123 1000  [Ahmedabad Gandhinagar]
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1860 123 1000  [Nashik]
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1860 123 1000  [Vadodara]
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1860 123 1000  [Lucknow Kanpur]
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1860 123 1000  [Visakhapatnam]
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1860 123 1000  [Nagpur]
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Additional info
Bangalore
No. 7, Service Road, Off 100 Feet Road Indiranagar, Above HDFC Bank, Bangalore, Karnataka 560071
Toll-Free: 1860-123-1000

Hyderabad
Plot No. 7-63, New No. 11-6-2028, Phase II, S.V. Co-Operative Industrial Estate, Kukatpally, RR Dist., Secunderabad 500037
Toll-Free: 1860-123-1000

Mumbai
Gala No. 3, 4, 5, 6, Krishna Mill Compound, Sonapur lane, Off LBS Marg, Bhandup West, Mumbai 400078
Toll-Free: 1860-123-1000

Pune
Sr No. 139, Jadhav Wasti, Ashok Nagar Road, Thathawade, Pune 411033
Toll-Free: 1860-123-1000

Chennai
92/1, Noombal Main Road, Noombal Village, Vanagaram, Chennai 600077
Toll-Free: 1860-123-1000

Delhi-NCR
Khasra No. 147/1-2-3, Village Bamnoli, Sector 28, Dwarka, New Delhi 110061
Toll-Free: 1860-123-1000

Mysore
Plot No. 104, Shed No-1/3, KRS Road, Metagalli Industrial Area, Mysore 570016
Toll-Free: 1860-123-1000

Madurai
Door No. 427 Aadithya Industrial Park, Nedungulam Main Road, Sivigangai District, Puliyur 625009
Toll-Free: 1860-123-1000

Coimbatore
Warehouse Number 1, Harrisons Malayalam Limited, Thondamuthur Road, Vedapatti Post, Coimbatore 641007
Toll-Free: 1860-123-1000

Vijayawada-Guntur
H. No. 4-88/2, Rs No. 207-1 To 207-3, RAB Estates, Gangoor Road, Gangoor Village Panchayat, Penamaluru, Mandal, Krishna District, Gangoor 521139
Toll-Free: 1860-123-1000

Ahmedabad-Gandhinagar
476/1, New Ahmedabad Estate, Opp. to Intas Pharma, Moraiya, Ahmedabad 382213
Toll-Free: 1860-123-1000

Nashik
Gat No. 142, Jaulke, Dindori, Mumbai Agra Highway, Opp. to Nandini Aggarbatti, Nashik 422206
Toll-Free: 1860-123-1000

Vadodara
3A/3B Kamdhenu Industrial Estate, Near Ranoli Railway Crossing, Ranoli, Vadodara 391350
Toll-Free: 1860-123-1000

Lucknow-Kanpur
Ashoka Warehousing Complex, Khasra No. 113, Navikot Nandana, Bakshi Ka Talab, Sitapur Road, Lucknow 226021
Toll-Free: 1860-123-1000

Visakhapatnam
UTPL Campus, Ware House No. 1, Survey No. 35, 38, 39.in IDA, Block A, Mindi Village, Gajuwaka, Visakhapatnam 530012
Toll-Free: 1860-123-1000

Surat
172+173/1, Icchapor Industrial Estate, B/H Nanavati Toyota Showroom, Opp. ONGC, Surat 394510
Toll-Free: 1860-123-1000

Nagpur
347/2, Amravati Road, Nr. Toll Naka, Opp. Paul Petrol Pump, Gondkhairi, Tal – Kamleshwar, Nagpur 411501
Toll-Free: 1860-123-1000

Patna
Shalimar Cold Storage Campus, Gate No. 3, NH 30 Bypass Road, Anisabad, Near Sinchai Bhawan, Patna 800002
Toll-Free: 1860-123-1000

Chandigarh Tricity
Khewat Khatoni No. 82/91, Village Sarkapra, Po-Chunni Kalan, Tehsil - Bassi Pathana, Distric-Fatehgarh Sahib, Punjab 140307
Toll-Free: 1860-123-1000

Bhopal
C/O Shubham Warehouse, Khasra No. 8/1, Gram - Rapadiya, Katara Hills, Near Bypass, Bhopal 462026
Toll-Free: 1860-123-1000

View More Information...

Customer satisfaction rating
30%
Complaints
812
Pending
2
Resolved
234
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 07:00 am - 10:00 pm
Tue 07:00 am - 10:00 pm
Wed 07:00 am - 10:00 pm
Thu 07:00 am - 10:00 pm
Fri 07:00 am - 10:00 pm
Sat 07:00 am - 10:00 pm
Sun 07:00 am - 10:00 pm

BigBasket.com related photos (414)

BigBasket.com Complaints & Reviews

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Bigbasket.com — I'm complaining about extortion of money [Resolved]

 Anuska Roy on Jun 17, 2019
I ordered from Big Basket and chose the card on delivery option. However, the delivery agent made me pay twice, saying the...
Complaint category Online Shopping

Bigbasket.com — worst quality of product [Resolved]

 Madhuri Sansare on Jun 16, 2019
Its a pathetic app. They have come up with different free offers at your doorstep and when you start ordering from them you...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — pick-up of returned item [Resolved]

 Veenita Kumari on Jun 14, 2019
I had placed order on 4th June 2019. Mistakenly instead of 1 Kg Madhur Sugar, 5 Kg Madhur Sugar order was placed. After delivery...
Complaint comments  Read comments [1]Complaint category Department Stores

Bigbasket.com — account inactive + have bb wallet amount of rs 679 in total [Resolved]

 Gauriiii on Jun 12, 2019
I was using big basket from past so many days
I used that application for my family and friends that's why using three...
Complaint comments  Read comments [2]Complaint category Food

Bigbasket.com — fresco selling fake eggs on your website [Resolved]

 Taiseer on Jun 8, 2019
I have purchased tray of eggs from fresco from your bigbasket on 22 may in hyderabad, eggs what i received are fake eggs,...
Complaint comments  Read comments [3]Complaint category Food

Bigbasket.com — bad quality food items [Resolved]

 pawan1975 on Jun 8, 2019
I have purchased some vegetables and fruits items from big basket yesterday the quality of vegetables and fruits is very bad...
Complaint category Online Shopping

Bigbasket.com — dissatisfied [Resolved]

 Gowri Thiyagarajan on Jun 6, 2019
I have been shopped with the Big basket for first time and it allowed me to process and submitted the transaction and even...
Complaint comments  Read comments [1]Complaint category Home & Garden

Bigbasket.com — cancellation of order due and no refund [Resolved]

 dimi0011 on Jun 6, 2019
I placed an order on 2nd june for delivery on 3rd june between 5-8pm. The order did not arrive on time. After repeated call...
Complaint category Food

Bigbasket.com — big basket daily charging mandatory service charge

 [email protected] on Jun 3, 2019
I want to complain against big basket daily who are charging every customer a service charge of rs 1 for every delivery. Its...
Complaint category Food

Bigbasket.com — always paytm payment failure happens in bigbasket [Resolved]

 [email protected] on Jun 3, 2019
Hello,

Whenever i tried to pay the payment from paytm, always asks for adding amount using credit card or...
Complaint category Food

Bigbasket.com — my two orders placed on 18/05/2019 for lazeez chicken only one record my account was debited twice [Resolved]

 suhasg on Jun 2, 2019
Client 180519. I order chicken on 18/5/2019 2 kgs - 490/-. While making payment i recd the message that the transction failed...
Complaint category Food

Bigbasket.com — expired product [Resolved]

 Srishti Arora on May 30, 2019
This is regarding the order id bpvo[protected]. I have placed an order & got the delivery on 15-may-2019.

The...
Complaint comments  Read comments [1]Complaint category Food

Bigbasket.com — poor quality apples delivered to me and poor customer care. [Resolved]

 Unnati Vijay Swami on May 29, 2019
The apples delivered to me were rotten from inside and soft from outside. I told them I need replacement they denied because...
Complaint category Online Shopping

Bigbasket.com — did not delivered the product [Resolved]

 shwtingle2 on May 24, 2019
I ordered 4 products on 23-may-2019 and paid in advance and it was supposed to get delivers on 24th between 8-10 am but i...
Complaint category Food

Bigbasket.com — daily subscription (milk) [Resolved]

 Tripti Sandeep Bohra on May 24, 2019
Today i dnt get my daily subscription (Milk) and its shows on bbdaily app that milk is delivered and money is also deducted...
Complaint category Food

Bigbasket.com — no refund into my bank account [Resolved]

 sriramraghavan on May 21, 2019
Bb made me do a double payment on an order. As the online payment was 'unsuccessful', i paid for the order by cash the next...
Complaint comments  Read comments [2]Complaint category Food

Bigbasket.com — poor service and false promises of a callback

 Nigel23Rockstar on May 19, 2019
@bigbasket_com appalling service from big basket.. Even after calling because the order was delayed no call back was made...
Complaint category Products & Services

Bigbasket.com — spoilt products and horrible delivery and customer care executives [Resolved]

 Yazad Patel on May 19, 2019
I don't know what's wrong with big basket, but thier product quality and customer care responses have completely gone down....
Complaint category Food

Bigbasket.com — referral code didn't work [Resolved]

 RomaLahoti on May 15, 2019
My friend had installed big basket and used my referral code during sign up. After her 1st order on bigbasket (Which was above...
Complaint category Online Shopping

Bigbasket.com — quality issue

 lvvivek44 on May 9, 2019
Hello guys, dont buy fruits and vegetables from bigbasket... Past 4 months there are sending damaged vegitables amd fruits...
Complaint comments  Read comments [1]Complaint category Online Shopping

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