BigBasket.com Complaints & Reviews

When I ordered parwal from bb basket. Its cost was 31 after that I retured that parwals as they were not fresh. After that thry credited only 24 rupees and didn't gave 7 rupees for the reason of variable Weight which wasn't correct. Then I used that money in buying something. After that they debited 11 rupees without any perfect/correct reason. And When I am going to order something it is showing to pay 11 rupees along with the product price. I live in vasai

On 13th June I placed an order of Rs1759 to Jugipara lane, Chinsurah. Order id-NJMKLO[protected]. The delivery date was showing was 16th June. On 16th June the delivery was postponed to 17th june and no luck on that day as well. On 18th June got a call from big basket executive that due to some technical issues they wont be able to process the order so I must go ahead and cancel the order which I did on that day itself. I was assured to get the refund as well. When today I havent got my refund and opened the app to check it showed that my last order has been completed and delivered. When I called up the customer care they said that my order has been delivered and when I told them about the whole scenario they said that they are checking with the delivery executive but yet to get the response.
I wish to get the money back as soon as possible.

This happened multiple times, many time we got spoiled breads and other food items and today got spoiled eggs.
When we boiled its colour changed to PINK.
When I complain this to Big basket they say will refund the money. What will happen if they refund the money .
Will that solve my kids health?

I have placed an order on 8th June 2022 and the expected delivery will be on 9th June but it postponed to 10th, 12th, 13th and 14th of June.

Today s 16th June still my order was not Delivered and they have Updated the status as Complete in app.
when i call to customer service they are not giving proper response and simply saying "You will get a call back in 15 minutes" but i didn't get any call till now.

my Order no : NJMKDFO[protected]

BB Complaint Ticket No:[protected]

Q1. Ordered Mango 2Kg, received in 2 packets ; returned one packet (poor Quality), total amount deducted for 2kg = 192.72/-; but refund is just 88 rs ?? Please correctly refund half price of selling price 96.4 Rs.

Q2 Fruits and Veggies items are always BILLED overweight..
Never recd these as ordered quantity .
Also now sending fruits/veggies in loose bags many items mixed in one sack loose..no weighing labels etc .. quantity remains doubtful..

Refer :
Order No: EXN-[protected][protected]
Mango 2.kg rs 176.0 Quantity change 2.19kg rs192.72

I had ordered vegetables in big basket on 11June2022 and payment also done.. The amount got deducted from my account also. It was supposed to delivered on 12june morning slot. Till now no body did. I reported this issue through customer care service on 12 June itself.. No one responded till now. I tried calling also.. No one responded... Pls help me. .

A worst behaviour irrespect with cee
Bangalore ittamadu 5k store

I ordered whiskas cat food from big basket 11 jun /2022 they started showing item delivered on their app on 12/2022, 07:04 pm I didn't got the item customer care making excuses like I'm not comfortable with hindi i tried to call customer care but they will not answer and will put you on hold for 1 hour then you'll just give up.

I have ordered products worth Rs. 2565.48 on Jun 7, 2022 which even after stating one day delivery was given delivery slot after 3 days ie Jun 10, 2022. Still I paid total of Rs. 2378.87 after applying voucher and placed the order.

Now I waited for this order yesterday (Jun, 10) but it never arrived. And now you can not call customer care unless you have ISD pack on phone. And they never replied to my chat when I contacted them through the app.

Now today morning I am getting message from big basket that due to some "unexpected operational constraints" my order has been rescheduled for Jun 16, 2022. And they have credited 115 as bigbasket credit as per DELIVERY GUARANTEE.


But what they have done is after cancelling my order of worth 2305.54 they placed a new order of worth 2161.52 and claiming they have given me some credits when it's just my own money being credited. Also now automatically 2 products are not available for delivery still they are asking me to pay Rs. 45 extra which they could have easily debited from their so called credit given of 115. What nonsense is this.

Now when I want to cancel the order because of all this drama it's not even showing as an option.

I do not know what fraud is suddenly going on. Big basket has always delivered my orders on time but from last two orders the services has just went downhill.

I just want to cancel my order and want a refund.

Order number which was cancelled by big basket for their operational constraint is Order No: MJPVO[protected].

New order automatically placed by bigbasket minus 2 products from my original order is EJPRO[protected].

Also not to mention I have mailed them yesterday on their appsupport mail and also to [protected]@bigbasket.com but what do you expect. No reply.

After making a payment of Rs.524 from my Paytm Wallet, I recieved a message that my payment had failed. I again recieved a message that it was successful after a few minutes and a few hours later, I recieved another notification stating it had failed. The amount had already been debited from my Paytm Wallet hence I tried reaching out to BigBasket Customer Care but there's no way to get to them. I'm deeply disappointed. I'm having a really rough day and all I wanted is some calm and peace. I'm so frustrated at this point.

I have ordered products worth Rs. 2565.48 on Jun 7, 2022 which even after stating one day delivery was given delivery slot after 3 days ie Jun 10, 2022. Still I paid total of Rs. 2378.87 after applying voucher and placed the order.

Now I waited for this order yesterday (Jun, 10) but it never arrived. And now you can not call customer care unless you have ISD pack on phone. And they never replied to my chat when I contacted...

I am trying to complain for order no
MER-MJPO[protected].
All materials received was quality very very poor .
But customer service not responding of call and messages.

I have ordered from bigbasket twice the same order and both the time it got cancelled and my money was transferred to bbwallet without my concern i have been trying to contact with the customer care from all the three option i.e email, call and chat from two days but no response, I just want my money to be transferred to my original payment source.

Hi placed one order on 31st may in that i received one damaged product with few missing items. after that I placed a exchange request for which I got the confirmation that it will be exchanged by 6th June but on 6th June my request got cancelled and now I am unable to make any request on that order.

Even customer care service is also very pathetic and after receiving a call they first listen the problem and after that they disconnect the call without any assistance

I had placed an order on bigbasket on 27th May with expected delivery on 28th may. Order id is-TN-[protected][protected]. I did not receive the order. There were no phone calls or any update. The app simply showed delivered. After seeing the issue on the app i tried calling customer care which is pretty poor to respond but somehow I got connected. After 7-8 calls finally one agent told me that I'll get a refund for the order as it was a mistake from the delivery partner. It's 8 June today. Now big basket customer care does not receive calls or replies on their pathetic ask me service and I feel like I am begging for my money everyday. Please solve.

My order is delayed by almost more than 4 hours which is very disappointing and for help I have contacted the customer care team 4 times every time they told me to that your order will be delivered in 1 hr and we will call you back in 15 min but not even a single time I have recieved any call and still my order is not delivered... I am very much frustrated from that lie statements of customer executives every time .

And one...

Delivered only 4kg of washing machine powder instead of 12 kg and the consumer number is always offline and email never gets heard worst service

The above order delivered on 7.06.2022, Totally 10 items were missing when delivered, from that 1 item which is (lobia - red 200g pouch) were credited to bbwallet at Rs. 17 but the MRP i had paid is Rs. 25, Need to credit for 9 items as soon as possible. Repeated email complaints to customer service and repeated calls to the customer service phone and also on the company's portal have not had any effect, not even an acknowledgement.

This was informed to the delivery person, who confirmed with the office for getting the bbwallet credit in about 3 hours. Even after 24 hours and repeated complaints, nothing has happened.

Request for immediate resolution

Also, the delivery was nearly 2hours 50minutes delayed for which as per the company policy, compensation is required to be paid.

Dear Sirs,
Our personnel intention is not to trouble u in this regard but circumstances made to inform/write to u
Sorry for the inconvenience
We were associated with Big Basket especially for the past 2 & half yrs' much more
we have mentioned the bad quality of "CABBAGE & BEET-ROOT" on 05/06/22
But till now no further communications from them at all
The delivery is also 'OUT-SOURCE AGENCY i think so - he has forgotten 2 items & after that bringing back
will esteemed customers of yours to be treated like that only ???
after mail to customer services - 24 hours - i am writing this mail to u
At Least u shall revert back for this mail
B.Muthuraman

Under EXN-[protected][protected] order number, 4kg surf excel was supplied but when opened it only had 3kg.
Contacted Customer care and they said they will revert in 30 mins and later even when contacted on their website chat, there is no reply.