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bigbasket.com
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Updated: May 20, 2025
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847
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BigBasket.com reviews & complaints page 12

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R
rajaparvai
May 16, 2022
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Order accepted but not interested to deliver.

Address: Bangalore
Website: big basket

We have placed orders on bigbasket online and paid online.Our delivery
time is 6-9 a.m.16th today. So far not delivered. Contacted their phone numbers.No reply.Hence we are placing the complain....
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S
SHARMIN QURESHI
May 15, 2022
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Reactivate my account

As per the answer from you in the previous mails you think I ordered something for the commercial use but why would I do that if 1. Neither do I own any kirana or gorcery store nore know anyone who owns it !.
2. How can you say I ordered 1 pack of 6 good knight refill my purchase for kirana store!

I ordered 2nd time because my family member told me that we need total of 12 good knight refill instead of 6 so I recorded...
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S
singh.satyan
May 13, 2022
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Marking false product delivery

Address: G55 , Gaur Cascades, Raj Nagar Ext, Ghaziabad 201017

Big Basket is marking false delivery confirmation and it happened multiple times. I have ordered 2 tender coconut at 08:39 PM. As per BB Now policy, they will deliver the order in 20 min. I got system update that the order is delivered after 98 min around 10:18 PM, whereas the delivery is done after 40 min around 10:55 PM.
Date : 13/May/2022...
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S
S. Sharma
May 13, 2022
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Sharbati atta

Address: 401, Neelkamal Apartment ,BD 39, Rabindra। Pally, Kolkata-700101

BBD has charged me for Sharbati Atta but not supplied on 13/05/22.
Inspite of complaint on their help chat, nobody has responded so far.
S.K.Sharma...
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U
Urvisha Modi
May 12, 2022
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Product missing from my order

I ordered vegetable and milk from BBDaily. But I didn’t get some of vegetable from my order. I chatted on BBDaily but no one is replying me and also call on given number stated on BBDaily app then also no reply. I also mail about missing product no one reply me. How they will resolve my problem . I m fraustrated about BBDaily. Plz help me...
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P
Paresh N
from Kochi, Kerala
May 9, 2022
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Bad quality sesame seeds

Address: Kochi

I am a regular and old customer of BB. I always received good quality products from them so never had to question their authenticity, but recently I had ordered black and white sesame seeds and the delivery products were old, smelling like cockroaches and very bad. Thankfully I didn't give it to my children or family otherwise they would have been food poisoned. I am now scared to order anymore with Big basket, it's a matter of health issue....
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V
Vinay Ranjan 94
May 6, 2022
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Refund Not Credited

This is regarding my order id #MGUO[protected] which was cancelled by Big Basket on 2nd May without any reason (some secret reasons only they knew that) and my amount is not credited to my source account yet....
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D
drslspk
May 6, 2022
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Money debited but app status showing from 2 days as payment awaiting!

Order id MHO[protected]
I have paid through mobikwik worth 1849.94 Rs/- .
delivery person delivered the product and later (after 1 hour)called back and mentioned that it's COD and we have to pay else he will pick the product.we said how we will pay twice ? He came and picked the product and asked us to cancel the order. We tried but unable to cancel the order as it's already on way of shipment.Just within 5 minutes of...
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P
PRANAY PANCHBHAI
May 5, 2022
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Wallet Payment not refund back to bank account

Address: Pune
Website: Bigbasket.com

: Payment query Ticket l No:[protected]

I raised request to transfer my wallet balance of Rs 1108.26, to my Bank/ source of payment i can see transfer initiated on 22march but I didn’t get it .

I had many communicationy with big basket customer care also done many times emails even escalate to there grievance team but not yet get any response where my money gone.
I submitted my bank statement to them...
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C
clint2112
from Pune, Maharashtra
May 4, 2022
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Product not delivered and money not refunded, but order status shows complete

Ordered not delivered on 28th April. Status shows complete, and refund not received. Customer care not responding. Dropped an email to [protected]@bigbasket.com and still no response.
Order ID: DXMPO[protected]
Customer care phone no. not answering...
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154.rahul
from Pune, Maharashtra
May 3, 2022
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Soyabean Oil not delivered too expensive to lose

Address: SrNo: 139, Jadhav Wasti, Ashok nagar Road,Thathawade, Pune-411033
Website: www.bigbasket.com/?nc=logo

I had ordered Soyabean oil in morning today around 11 am. The expected delivery time was given between 5 pm to 7 pm. It is now almost 10:30 pm and still it has not got delivered. I tried reaching everywhere on chat, email, customer care number but no update. Worst experience with Big Basket since I have started using it in last few years....
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S
Soumya2022
from Greater Noida, Uttar Pradesh
May 3, 2022
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Order not delivered customer service not responding

I placed an order on 1st May 2022 which was due on 2nd May but till 3rd May it’s not delivered. Despite call waiting for more than 15 minutes the customer care still not responding. The chat option for complaints is also not working. I just wanted to know when my order will be delivered?
Order number: MNOO[protected]...
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A
[email protected]
May 3, 2022
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Refund not credited to my source account

Address: Bangalore

This is regarding my order[protected] which was cancelled by bb for some reason which is only known to them. On 2nd May I got a mesage that amount will be credited to my source account within 24 hrs however I am still waiting. They are not responding via email phone or chat..i dont know what to do now. I am using BB from past 8 years and never happened like this. Please help me to get my refund as BB is unresponsive and behaving like a unprofessional...
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S
Souvik15
from KOLKATA, West Bengal
May 2, 2022
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Very unprofessional approach towards customer

Dear Sir,
This is to inform you that I have ordered a product (Borosil - Borosilicate Glassware
) through order No MKOVO[protected]. I have placed the order on 23rd March’22. The ordered product was supposed to deliver on 28th March’22 at my place. But on the day of delivery, I have received a message that due to unavailability of the product the order was cancelled. I have ordered the product for gifting purpose....
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A
Adeeba Ayub
May 2, 2022
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BB wallet balance

Why is my bb wallet minus when I never used it...
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S
Salil Maitra
May 1, 2022
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Received broken eggs

Yesterday we received a cosignment of which 6 eggs received as broken...
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A
Asnhulsharma9
Apr 28, 2022
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Wallet Refund

Ticket No:[protected]
Complaint No.: [protected]

I initiated the refund from wallet to source account by mailing bbdaily support on 24th April. They assured me, within 48 hrs, our team will contact me for this.
Till 26th, I received no such call from them,
I again mailed them no calls were received by me from your end, they again assured me they have escalated this issue, and a team will contact me within...
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R
rahulawasthi001
Apr 27, 2022
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Bigbasket Account

I am unable to update my new phone number to bigbasket account. I have already raised a ticket but no resolution has been provided even after 8 days. Ticket number : [protected]....
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V
Vedavalli Govindarajan
Apr 23, 2022
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Wrong products delivered and amount not refunded for

Address: Delhi

I had ordered for some items on bb now as I needed them urgently. But i got items which i had not ordered when I tried to reach the customer service of bb it was unresponsive. I have lost nearly 750 rs in the order...
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Praveen Challa
Apr 22, 2022
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Daily Orders

I have subscribed for milk and other products but they are not delivered on time. Amount is showing as deducted from my wallet but the order is not yet delivered. I am facing this issue from 3 days. Sometimes amount is showing as refunded but the same is not reflected in my wallet. I tried to chat with customer care but nobody is responding. Please escalate it. Thanks!...
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