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BigBasket.com Complaints & Reviews

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Last updated Mar 10, 2024
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BigBasket.com reviews & complaints page 12

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S
Soumya2022
from Greater Noida, Uttar Pradesh
May 3, 2022
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Order not delivered customer service not responding

I placed an order on 1st May 2022 which was due on 2nd May but till 3rd May it’s not delivered. Despite call waiting for more than 15 minutes the customer care still not responding. The chat option for complaints is also not working. I just wanted to know when my order will be delivered?
Order number: MNOO[protected]...
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A
May 3, 2022
May 12, 2022
This thread was updated on May 12, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not credited to my source account

Address:Bangalore

This is regarding my order[protected] which was cancelled by bb for some reason which is only known to them. On 2nd May I got a mesage that amount will be credited to my source account within 24 hrs however I am still waiting. They are not responding via email phone or chat..i dont know what to do now. I am using BB from past 8 years and never happened like this. Please help me to get my refund as BB is unresponsive and behaving like a unprofessional...
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S
Souvik15
from KOLKATA, West Bengal
May 2, 2022
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Very unprofessional approach towards customer

Dear Sir,
This is to inform you that I have ordered a product (Borosil - Borosilicate Glassware
) through order No MKOVO[protected]. I have placed the order on 23rd March’22. The ordered product was supposed to deliver on 28th March’22 at my place. But on the day of delivery, I have received a message that due to unavailability of the product the order was cancelled. I have ordered the product for gifting purpose....
+2 photos
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A
Adeeba Ayub
May 2, 2022
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BB wallet balance

Why is my bb wallet minus when I never used it...
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S
Salil Maitra
May 1, 2022
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Received broken eggs

Yesterday we received a cosignment of which 6 eggs received as broken...
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A
Asnhulsharma9
Apr 28, 2022
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Wallet Refund

Ticket No:[protected]
Complaint No.: [protected]

I initiated the refund from wallet to source account by mailing bbdaily support on 24th April. They assured me, within 48 hrs, our team will contact me for this.
Till 26th, I received no such call from them,
I again mailed them no calls were received by me from your end, they again assured me they have escalated this issue, and a team will contact me within...
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R
rahulawasthi001
Apr 27, 2022
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Bigbasket Account

I am unable to update my new phone number to bigbasket account. I have already raised a ticket but no resolution has been provided even after 8 days. Ticket number : [protected]....
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V
Vedavalli Govindarajan
Apr 23, 2022
Apr 23, 2022
This thread was updated on Apr 23, 2022
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Wrong products delivered and amount not refunded for

Address:Delhi

I had ordered for some items on bb now as I needed them urgently. But i got items which i had not ordered when I tried to reach the customer service of bb it was unresponsive. I have lost nearly 750 rs in the order...
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P
Praveen Challa
Apr 22, 2022
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Daily Orders

I have subscribed for milk and other products but they are not delivered on time. Amount is showing as deducted from my wallet but the order is not yet delivered. I am facing this issue from 3 days. Sometimes amount is showing as refunded but the same is not reflected in my wallet. I tried to chat with customer care but nobody is responding. Please escalate it. Thanks!...
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Y
Yash Chandwani
Apr 19, 2022
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Product is out of stock and no one is responding

I own the company name Om Hariom and I have vendor registration and my product is out of stock on big basket and no one is responding...
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D
Deepa 108
from Bengaluru, Karnataka
Apr 19, 2022
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Multiple debit refund

For order no.EXN-[protected][protected] there has been multiple debit. I had a chat regarding this ( service request [protected]) and was told amount will be refunded within a week, but still there has been no refund. It's over a week now.

I have submitted the bank debit statement and Gpay transaction details

Bigbasket is not addressing the refund and i need this complaint to be resolved at the earliest....
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N
NotJust Decor
Apr 14, 2022
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A shameless Customer!!

Hiee There!!

After a zillion customer care calls, and hundreds of mails I am at it again!!

Let me begin by asking...WHAT IS YOUR PROBLEM?????

What seriously is your problem, Am I the chosen one who is getting this special treatment or are there more idiots like me??

We shamelessly keep ordering from Big Basket and in return what we get is pathetic service and over the top pathetic...
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S
Shrikant Nimbalkar
from Mumbai, Maharashtra
Apr 13, 2022
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Inactive account for Returning Two Items

Hi, My registered number is [protected]
As per my conversation with the customer care my account is deactivated due to "Returning High Value Product" for two times. That item was a pack of ghee which was leaked and a oil box which was in same condition. the concern was the product itself was not sealed and I only return package which was near to expiry, sometimes eggs were broken so delivery boy did not showed the product to me and...
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C
CleverlyKing
Apr 11, 2022
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Non delivery of home essentials

Address:Gandhinagar

I have recharged with 1500rs. to get smooth delivery of amul milk at my home. They have delivered it for one day and after that there is no delivery....
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D
Daniel Shamir
Apr 9, 2022
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Regarding refund of my amount paid

Hi I recently bought items from Big Basket and it was COD. I did the payment through UPI and the scanner was given by the delivery guy and the payment was successful atmy end. After some time the customer executive calls and informs me that the payment is not reflected at our end and so pay using cash.
Although this was hard to believe, I believed them and made the payment through cash as it was promised that I would receive the amount...
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Address:Kolkata

On 22.03.22 I recharged my Big basket wallet with Rs.5000/- through my debit card, the amount got deducted and I received a message that Rs.5000/- was spent at One97 Communication L New Delhi, but the amount wasn't credited at my Big basket wallet. This is a huge amount and I need a resolve on this ASAP, how can 5k get deducted from my a/c and the wallet shows empty, the consumer care of big basket did not help either.
Need assistance,...
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B
Bharathi Baskar
Mar 21, 2022
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Items not delivered and money not refunded

, hello
Sub:My order no. BB[protected] dtd 15th March 2022 for Rs. 216.74

I would like to bring to your notice that the above mentioned order was not delivered to me and was delivered somewhere else. I called the customer support twice and they told me that the money will be refunded. I am yet to receive it. I also have written to the customer service and there is no reply

Again today when I ordered items...
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Saurabh Chakrovorty
from NOIDA, Uttar Pradesh
Mar 18, 2022
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Shortfall in quantities ordered Vs delivered whereas billed for ordered quantity

Address:No. 7, Service Road, Off 100 Feet Road Indiranagar, Bangalore, Karnataka – 560071, India.

Today, on 18.03.2022, I have received only 6 packets of AMUL GOLD milk (each of 500 ml) against an ordered quantity of 7 packets. This has happened twice very recently. Upon reaching out to the customer care of the company, the executive assured of getting the shortfall quantity delivered in next 60 minutes max but never turned up, instead they had refunded the corresponding amount in the wallet. Today, being a festival (HOLI) in northern...
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Address:Big Basket- online
Website:Big Basket

On 1 Feb 2022 Rs 1308 got debited from my Bank account for Big Basket order through Paytm. But Big Basket showed Payment failed. This amount was neither credited to Paytm wallet nor has the amount reversed back into my account. Both Paytm and my IOB (my Bank Account) have confirmed that this amount has been credited to Big Basket but Big Basket showed payment failed to me and I had to make another payment for my order. Big Basket has told...
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Deepa Joseph
Mar 8, 2022
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Item not delivered

Address:Snigdha residency, Seetharam nagar, Fl no. 201, SR 97

The item we ordered was not delivered (Chings Secret Chowmein Hakka Noodles Masala 5 quantity). Order ID DX-MHO [protected]...
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