BigBasket.com Complaints & Reviews

I am a regular and old customer of BB. I always received good quality products from them so never had to question their authenticity, but recently I had ordered black and white sesame seeds and the delivery products were old, smelling like cockroaches and very bad. Thankfully I didn't give it to my children or family otherwise they would have been food poisoned. I am now scared to order anymore with Big basket, it's a matter of health issue....

This is regarding my order id #MGUO[protected] which was cancelled by Big Basket on 2nd May without any reason (some secret reasons only they knew that) and my amount is not credited to my source account yet....

Order id MHO[protected]
I have paid through mobikwik worth 1849.94 Rs/- .
delivery person delivered the product and later (after 1 hour)called back and mentioned that it's COD and we have to pay else he will pick the product.we said how we will pay twice ? He came and picked the product and asked us to cancel the order. We tried but unable to cancel the order as it's already on way of shipment.Just within 5 minutes of...

: Payment query Ticket l No:[protected]

I raised request to transfer my wallet balance of Rs 1108.26, to my Bank/ source of payment i can see transfer initiated on 22march but I didn’t get it .

I had many communicationy with big basket customer care also done many times emails even escalate to there grievance team but not yet get any response where my money gone.
I submitted my bank statement to them...

Ordered not delivered on 28th April. Status shows complete, and refund not received. Customer care not responding. Dropped an email to [protected]@bigbasket.com and still no response.
Order ID: DXMPO[protected]
Customer care phone no. not answering...

I had ordered Soyabean oil in morning today around 11 am. The expected delivery time was given between 5 pm to 7 pm. It is now almost 10:30 pm and still it has not got delivered. I tried reaching everywhere on chat, email, customer care number but no update. Worst experience with Big Basket since I have started using it in last few years....

I placed an order on 1st May 2022 which was due on 2nd May but till 3rd May it’s not delivered. Despite call waiting for more than 15 minutes the customer care still not responding. The chat option for complaints is also not working. I just wanted to know when my order will be delivered?
Order number: MNOO[protected]...

This is regarding my order[protected] which was cancelled by bb for some reason which is only known to them. On 2nd May I got a mesage that amount will be credited to my source account within 24 hrs however I am still waiting. They are not responding via email phone or chat..i dont know what to do now. I am using BB from past 8 years and never happened like this. Please help me to get my refund as BB is unresponsive and behaving like a unprofessional...

Dear Sir,
This is to inform you that I have ordered a product (Borosil - Borosilicate Glassware
) through order No MKOVO[protected]. I have placed the order on 23rd March’22. The ordered product was supposed to deliver on 28th March’22 at my place. But on the day of delivery, I have received a message that due to unavailability of the product the order was cancelled. I have ordered the product for gifting purpose....

Why is my bb wallet minus when I never used it...

Yesterday we received a cosignment of which 6 eggs received as broken...

Ticket No:[protected]
Complaint No.: [protected]

I initiated the refund from wallet to source account by mailing bbdaily support on 24th April. They assured me, within 48 hrs, our team will contact me for this.
Till 26th, I received no such call from them,
I again mailed them no calls were received by me from your end, they again assured me they have escalated this issue, and a team will contact me within...

I am unable to update my new phone number to bigbasket account. I have already raised a ticket but no resolution has been provided even after 8 days. Ticket number : [protected]....

I had ordered for some items on bb now as I needed them urgently. But i got items which i had not ordered when I tried to reach the customer service of bb it was unresponsive. I have lost nearly 750 rs in the order...

I have subscribed for milk and other products but they are not delivered on time. Amount is showing as deducted from my wallet but the order is not yet delivered. I am facing this issue from 3 days. Sometimes amount is showing as refunded but the same is not reflected in my wallet. I tried to chat with customer care but nobody is responding. Please escalate it. Thanks!...

I own the company name Om Hariom and I have vendor registration and my product is out of stock on big basket and no one is responding...

For order no.EXN-[protected][protected] there has been multiple debit. I had a chat regarding this ( service request [protected]) and was told amount will be refunded within a week, but still there has been no refund. It's over a week now.

I have submitted the bank debit statement and Gpay transaction details

Bigbasket is not addressing the refund and i need this complaint to be resolved at the earliest....

Hiee There!!

After a zillion customer care calls, and hundreds of mails I am at it again!!

Let me begin by asking...WHAT IS YOUR PROBLEM?????

What seriously is your problem, Am I the chosen one who is getting this special treatment or are there more idiots like me??

We shamelessly keep ordering from Big Basket and in return what we get is pathetic service and over the top pathetic...

Hi, My registered number is [protected]
As per my conversation with the customer care my account is deactivated due to "Returning High Value Product" for two times. That item was a pack of ghee which was leaked and a oil box which was in same condition. the concern was the product itself was not sealed and I only return package which was near to expiry, sometimes eggs were broken so delivery boy did not showed the product to me and...

I have recharged with 1500rs. to get smooth delivery of amul milk at my home. They have delivered it for one day and after that there is no delivery....