BigBasket.com Complaints & Reviews

I have raised an order on big basket with a delivery slot of 7:30am-10:30am, i had a personal plans to go out but big basket came with a showstopper, till 6pm there were no whereabouts of my order, tried calling the customer support as per process and 4 times I have got fake promises that order will be delivered in 20min or 1hr max.
Are we fool here to pay and then wait unecessary

Sir/Ma'am,

I, Swati Suri placed an order at 12:09 am on Friday, 3rd June 22 and the order was supposed to be delivered between 7:30-10:30 am on Friday 3rd June 2022. ORDER ID- EXN-[protected][protected]
Before the delivery of my order i got a notification at the BB app that order has been cancelled as per your request- REASON- DOORSTEP RETURN / DELIVERY PARTNER NOT ABLE TO CONTACT YOU.

BUT NO BELL WAS RANG...

Placed an orded for eggs and fresh chicken. Time for delivery 8am to 11 am as provided by bb. No delivery.

For cancellation only two options given putting onus on me for cancellation. It is obvious that you do not want a reason highlighting your mistake of non delivery. Therefore the willingness to correct seems absent.

Tried calling customer service. Listened to music for 10 minutes and gave. Seems number of complaints is extremely high.

Will have to order lunch from outside courtesy bb.

My name is Abhilash from Kanpur.My order number is MLKFO[protected].
I ordered 2X packets of Fortune Soya chunks and 1KG of Saffola rolled oats which comes along a 400 gm of rolled oats packet. Also as my order was above 200 Rs. I got a free 15 rs worth falooda mix.But the 400 gm rolled oats was not given to me. i have also attached the photo as proof. When i asked the delivery man about the same, he told me that they didn't receive the packet from Lucknow and he asked me to receive the order and put online complaint as there was nothing he could do directly.I also wanted to record the video of the delivery man but he asked me not to do so or else he might lose his job.I have just received the delivery 15 minutes ago. I highly trust in Tata enterprises and I hope that my problem will be resolved as soon as possible.

Dear Kaushik,
Thank you for your order at bigbasket
Order No: MGUO[protected]
Your order will be delivered to this address:

Kaushik Roy,
D2/2,
Phase 1,
C/O. Bupesh Paswan,
Near Laksmi Narayan Mandir,
Budh Vihar Phase I, Budh Vihar,
Gurgaon - 110086
Phone Numbers: [protected]
Delivery slot: Thu 26 May 2022 between 07:00 PM and 10:00 PM
Sl No. Item Details Qty. Unit Price Sub Total Savings
DRY ITEMS
FOODGRAINS, OIL & MASALA
1 BB Popular Rajma Chitra 500 g Pouch 1 Rs. 74.00 Rs. 74.00 Rs. 46.00
2 BB Popular Rice - Up Masoori 5 kg 3 Rs. 194.00 Rs. 582.00 Rs. 243.00
3 BB Royal Organic Cumin/Jeera Powder 100 g 1 Rs. 41.00 Rs. 41.00 Rs. 12.00
4 BB Royal Refined Sugar (Sulphurless) 1 kg 1 Rs. 45.00 Rs. 45.00 Rs. 15.00
5 Fortune Premium Kachi Ghani Pure Mustard Oil 1L Pet Bottle 1 Rs. 184.00 Rs. 184.00 Rs. 16.00
6 Tata Sampann Chilli Powder With Natural Oils - Made From Whole Spices 100 g 1 Rs. 52.25 Rs. 52.25 Rs. 2.75
BAKERY, CAKES & DAIRY
1 Nestle Everyday Dairy Whitener - Milk Powder For Tea 200 g Pouch 1 Rs. 107.35 Rs. 107.35 Rs. 5.65
BEVERAGES
1 Tata Tea Agni Special Blend Tea - 10% Extra Strong Leaves, Perfect Aroma & Taste 250 g Pack 1 Rs. 52.25 Rs. 52.25 Rs. 2.75
SNACKS & BRANDED FOODS
1 Britannia Good Day - Butter Cookies, Teatime Snack 53 g ((Get 22 g Extra)) 3 Rs. 9.67 Rs. 29.01 Rs. 0.99
2 Sunfeast Yippee! Magic Masala Noodles - Non Sticky, Easy To Make Snack With Vegetables 60 g Pouch 4 Rs. 11.70 Rs. 46.80 Rs. 1.20
BEAUTY & HYGIENE
1 Lux Fresh Splash Water Lily & Cooling Mint Soap Bar 54 g 3 Rs. 9.67 Rs. 29.01 Rs. 0.99
CLEANING & HOUSEHOLD
1 Mangaldeep Pooja Agarbatti - Lavender 14 sticks 2 Rs. 10.00 Rs. 20.00
2 Mangaldeep Sandal Dhoop 20 pcs 1 Rs. 14.25 Rs. 14.25 Rs. 0.75
3 Rin Detergent Bar 130 g (+ 15 g Free) 2 Rs. 9.50 Rs. 19.00 Rs. 1.00
Sub Total: Rs. 1295.92
Credit availed from bigbasket Wallet: Rs. -247.0
Total Savings: Rs. 348.08
Final Total: Rs. 1048.92
Happy shopping!
Team bigbasket

Note: To comply with GST, we have made a few process changes . Please visit https://www.bigbasket.com/gst/ to know more.

This above all of my order details;
Dear Sir,
I have not yet received my order till now it's 10.40 pm on dated 26.05.2022. And customer support agent can not help me for my order track. Also the delivery agent do not make any phone call for any delayed. At 10.42pm the delivery agent's call's ( delivery agent contact no. +91 [protected]) come, he advised me your order will be delay to complete more time or your time slot changed to tomorrow. So, I raise a Complaint to you, Please resolve it.

My Order was suppose to deliver on 23rd May but not yet delivered. I called several times to customer care number but no one gave a proper solutions. The agents name are Divya, Lavanya, Arshia, Wasim and Anush. On 24th May a delivered guy Mohit Giri called and said that he will deliver but no response from him after that. Please take actions against all the mentioned names and solve my issue ASAP

This is regarding my order ( DX-WHO[protected]. I cancelled it on May 21 for some reason, then I got a message from bb that my refund will be credited to my source account within 24hrs, but till now(24 may) the money is still not credited, I tried contacting their customer service but they were not responding

The above order delivered on 15.05.2022, one product Moov Instant Pain Relief Spray - Useful For Back, Joint, Knee, Muscle Pain & Sports & Fitness Injuries, was for 80G, but 35G product was delivered. This was returned to the delivery person, who confirmed with the office for getting the replacement in about 3 hours. Even after 24 hours and repeated complaints, nothing has happened.

Also, the delivery was nearly 45 minutes delayed for which as per the company policy, compensation is required to be paid.

To avoid the compensation, the company sent a message stating that the order was delivered on time.

Repeated email complaints to customer service and repeated calls to the customer service phone and also on the company's portal have not had any effect, not even an acknowledgement.

Request for immediate resolution

We have placed orders on bigbasket online and paid online.Our delivery
time is 6-9 a.m.16th today. So far not delivered. Contacted their phone numbers.No reply.Hence we are placing the complain.

As per the answer from you in the previous mails you think I ordered something for the commercial use but why would I do that if 1. Neither do I own any kirana or gorcery store nore know anyone who owns it !.
2. How can you say I ordered 1 pack of 6 good knight refill my purchase for kirana store!

I ordered 2nd time because my family member told me that we need total of 12 good knight refill instead of 6 so I recorded...

Big Basket is marking false delivery confirmation and it happened multiple times. I have ordered 2 tender coconut at 08:39 PM. As per BB Now policy, they will deliver the order in 20 min. I got system update that the order is delivered after 98 min around 10:18 PM, whereas the delivery is done after 40 min around 10:55 PM.
Date : 13/May/2022

BBD has charged me for Sharbati Atta but not supplied on 13/05/22.
Inspite of complaint on their help chat, nobody has responded so far.
S.K.Sharma

I ordered vegetable and milk from BBDaily. But I didn’t get some of vegetable from my order. I chatted on BBDaily but no one is replying me and also call on given number stated on BBDaily app then also no reply. I also mail about missing product no one reply me. How they will resolve my problem . I m fraustrated about BBDaily. Plz help me

I am a regular and old customer of BB. I always received good quality products from them so never had to question their authenticity, but recently I had ordered black and white sesame seeds and the delivery products were old, smelling like cockroaches and very bad. Thankfully I didn't give it to my children or family otherwise they would have been food poisoned. I am now scared to order anymore with Big basket, it's a matter of health issue.

This is regarding my order id #MGUO[protected] which was cancelled by Big Basket on 2nd May without any reason (some secret reasons only they knew that) and my amount is not credited to my source account yet.

Order id MHO[protected]
I have paid through mobikwik worth 1849.94 Rs/- .
delivery person delivered the product and later (after 1 hour)called back and mentioned that it's COD and we have to pay else he will pick the product.we said how we will pay twice ? He came and picked the product and asked us to cancel the order. We tried but unable to cancel the order as it's already on way of shipment.Just within 5 minutes of product pickup, the product details mentioned in app as wrong product placed so customer returned ( without our notice). bigbasket kept fake name for cancellation and cancelled as wrong product placed.i haven't received refund still.customer care is totally worst as all are telling fake stories.it's totally disgusting to purchase from this app.very bad customer service.
i wrote mail by sending payment details to [protected]@bigbasket.com and [protected]@bigbasket.com still no use.

: Payment query Ticket l No:[protected]

I raised request to transfer my wallet balance of Rs 1108.26, to my Bank/ source of payment i can see transfer initiated on 22march but I didn’t get it .

I had many communicationy with big basket customer care also done many times emails even escalate to there grievance team but not yet get any response where my money gone.
I submitted my bank statement to them...

Ordered not delivered on 28th April. Status shows complete, and refund not received. Customer care not responding. Dropped an email to [protected]@bigbasket.com and still no response.
Order ID: DXMPO[protected]
Customer care phone no. not answering

I had ordered Soyabean oil in morning today around 11 am. The expected delivery time was given between 5 pm to 7 pm. It is now almost 10:30 pm and still it has not got delivered. I tried reaching everywhere on chat, email, customer care number but no update. Worst experience with Big Basket since I have started using it in last few years.

I placed an order on 1st May 2022 which was due on 2nd May but till 3rd May it’s not delivered. Despite call waiting for more than 15 minutes the customer care still not responding. The chat option for complaints is also not working. I just wanted to know when my order will be delivered?
Order number: MNOO[protected]