BigBasket.com Complaints & Reviews

I ordered on 13th December which was supposed to arrive on 12th but they canceled the order on their own behalf then I got a message yesterday which says "The amount should be credited in your UPI account within 24hours. Please contact our customer service in case of any issue" but my refund has not come yet and big basket's agents are useless, had a chat with ample of agents. They put their zero efforts and keep lying to my face million...

They haven’t delivered my order I already paid the amount still not received it literally the wrost app I have seen...

My BigBasket account is blocked. Mostly times they send me bad and worst Quality products . I asked them for pickup but they don't do that and refund my money. Today they blocked my account saying that you are misusing our policies. How I am misusing the policy????
I asked only for bad quality eggs, vegetables and bread. In my BigBasket account wallet almost 2000 rs was there and some items will delivered soon, but due to blockage...

UnAuthorized transactions are made by bigbasket from my wallet, without giving my go-ahead. Also, they do not have policy of refunding the money from wallet to my mobile (through paytm/googlepay/phonepe...etc). The transaction I made was through a card, which I blocked/not using now. They want to send the money to inaccessible area. I asked for sending to my registered mobile number directly....

Every time my wallet is negative. Recently I see that my wallet balnce is negative 19 rupees, i thought there might be some unsettled dues from my side so paid that amount and placed an order. Now today again my balance is negative 3. It has become a practice for this company. it seems like it is a CHOR company which is deducting 2-3 rupees from the wallet so no one will care . However, they might be collecting crores of rupees in this way...

One of the executive of Big Basket Mr. Harish his mobile no. is [protected] offered me that recharge your wallet with 1500/- and you will get 15 days half litre milk free. But after a day the amount was deducted from my account. When in approached him he didnt reply....

I ordered items worth 1177Rs from bigbasket and later cancelled my order but didn't receive my money yet. Order date was October 23 2021. Registered email is [protected]@gmail.com and mobile no. [protected]...

I have been trying to sign-in to the big basket app which asks for the ORP. The otp is open for 30 SECONDS. The OTP takes 25 -25 secoonds to reach my cell phone. It was a most frustrating experience. Good Bye to my attempts to SIGN IN....

I jus received a call from ur customer service and delivery guy regarding the missing chocolate, it seems now the delivery guy is lying and threating to go at my house, right now my mom is alone at home but am about to reach home soon, what kind of service and goons have you'll employed .. worst experience firstly I got items missing from my order and now I have to deal with all of this ...
All of this because my order had 2 chocolate...

I have ordered Drools focus puppy food from big basket and they have provided me with expired product, and I exchanged it 5 times and everytime they provided me with the same expired product, and it has been more than a week still they are doing the same, the customer service person is saying that they will look into it and it won't happen but still they are sending expired food...

Dear Sir,
We at Maari Services(Vasai) are writing this complaint to get justice at your end. We have an official email from an Official Employee of Big Basket Daily informing us the confirmation of a merger with our company which was finalised after 4-5 rounds of 5 hrs long meetings held in Mumbai…Everything was discussed with Anand Pandey(Sales Head, Mumbai), Swapnil Mhaske (City Head, Mumbai).After everything being discussed clearly...

I have requested for wallet refund from BB daily, however, till date I did not receive my refund. Every time i write to BB, auto email appears mentioning that it will be taken care....

Respected BB Sir/Mam My Name is Tejveer Singh I m a Petrol Biker Sarita vihar Hub in Delhi - 110044
My BB Id - 348632
Mob No-[protected]

My job Date 4th September 2021
27th September 2021 Last Date in My Job
Total Day working - 24
Week off - 2
Order Delevierd - 290 - 300 Approxx
R e a s o n
Main apne senior se ye puchna chahta hun ki Hub Main agar kisi Rider Ko problem...

They always provide leak packets. Bo matter how urgent it will be for you, They do their best to spoil it. Bread packets you will always get in open condition. Such an unhygienic service they have started now...

My name is Amit.
jaipur, Rajasthan.
I am a very old customer of bigbasket, whenever any goods mostly eggs come in cracked or bad condition i post the picture of that and complaint to customer support, they replace it or refund me for that. In my last order i recieved 1 tray of eggs damaged out of 4 tray ordered and while complaining by mistake i posted any old image of cracked eggs tray which was already there in my phone. So...

Bigbasket.Com customer service executive threatened over phone to not to deliver product untill payment in cash is done beforehand.

Which is ansurd because cash payment is always done post delivery.

She said so in a threatening loud voice on speaker phone of delivery agent which created chaos than resolving matter for which she was being phoned.

For myself as regular bigbasket.Com customer she...

Delivery agent supplying broken or spoilt items frequently and now on reimbursement bigbasket has started nagging and haraasing by forcing to return spolt products for refund ...

Which means the totten product gas to be stored in house till the products returned...

Given this oandemic situation its a health hazard.

First to supply rotten products and then to insist kerping them till return yo...

This is my Order ID: DX-MHFO[protected], where the expected time that BB promised to deliver the order is between 3pm - 5pm. But where as getting no response from their back end team regarding the status of delivery....

Hi,

My name is Lokesh and my number is [protected].

I placed an order on big basket to get delivered on the 01st Aug 2021 between 07 pm to 10 pm.

The time was changed couple of times.

My wife is pregnant and I am in hospital and my first child who is 6 years of age changed the delivery time unintentionally.

I called the customer support and no help.

This...

I had ordered bbroyal brand brown sugar from bbdaily.
I found its coloured white sugar, felt cheated, when I raised it to bbdaily customer care..first they said we do quality check, you should raise issue in 48 hours, after another follow up they refunded amount without any question.

I was npt looking for refund but complete check about product quality. I used to order monthly grocery frombbdaily app however now after...