BigBasket.com Complaints & Reviews

I placed a order with bigbasket and paid the amount via net banking and show them the proof of payment and complained them on this via email and chat but no good response so far

Invoice no mgui[protected]

I asked for jhatka chicken curry cut, but big basket supplied halal certified product. Accidently, i just saw it before preparing, its mockery by bb on religious sentiments of individual.
Any complain to bb its never published.
Cd tripathi
[protected]

After opening the packet we tasted the akhrots and found out it is not fresh and it's old and has a strange smell. It is quite costly so i would like a refund.

I had purchased a bigbasket membership. I still do not get any slots and i have to pay for shipping. I had placed an order on 22 june, 2020. They did not deliver all the items and refunded rs.86 to my bigbasket wallet against the items that were not delivered. After that day, i kept trying to purchase items but their slots are always full. Once, i almost finished completing the order and was on the payment page and received a message saying the slots are full. I again placed an order on 03 august, 2020. The delivery date was displayed as the next day. The delivery executive called me at 12 noon and said the order will be delivered by 1.in the evening, i spoke to their customer support executive who confirmed it will be delivered by end of the day. However, i did not receive anything. On 05 august, i had to call on their support number four times to cancel the order. The first executive hung up on me. On each call, i was put on hold for a long time and had to share all my details again. I requested them to refund the entire amount to the original source of payment. The executive kanchan said it will reflect in my bank account in 7 days but it has still been credited to my big basket wallet. This is pointless as i cannot order anything on their app or website. The slots are always full and the products are always out of stock.

My name is Anurupa Paul.I am complaining about big basket poor service of refunding money to customer.I have called them so many times.However they are not interested to take my issue seriously.Every time they said me their transaction team will contact me.However no one come up from their end with satisfied resolution.Is it possible every day to call them.order no of product is MKOO[protected] of amounting 5947.91 rupees.I have ordered items in previous month.Till now I did not receive my refund amount in my bank account.i have contacted with my bank responsible person they said that there is no amount credited from big basket.very disapointing service.

Order id mmfo[protected]

I ordered goods worth 1222/- and made online payment on 20th july 2020 and as per the app the expected delivery on 25th july 2020.

I received notification on 24th july that the goods have been packed and except couple of items, everything rest will be delivered.

The next day, on 25th july when i was expecting their delivery, suddenly a message popped stating that it can't be delivered due to location not serviceable.

My question here is, if it wasn't serviceable, then why did you take order in the first place. Secondly, why accept payment when you won't deliver. Thirdly, why the order cancelled on the delivery day. Sheer nonsense. Then they take another 8-10 days to refund the money. Loss of time, money and energy for the customer.

I have faced 100 times
After order acceptance they never deliver product???

Hello team.

While i am trying to login to my account. It is showing as account inactive

Please find the screenshot attached

Could you please check the issue
Email [protected]@gmail.com
Mobile [protected]

There is no option to cancel bbstar membership through any channel - app, web, phone, email

On 23rd July 2020, i placed an order of some grocery items on the online grocery shop of bigbasket company on website www.bigbasket.com. i was requested to make payment for the same using online mode o. I chose to pay by online mode so i opted for internet banking from online payment mode using HDFC Bank internet banking. The site was redirected to payment gate way of HDFC where i put my credentials and i got massage from HDFC for otp i followed...

Dear Sir/Mam

Please be noted a transaction of rs 556/- on 9/07/2020 for 10 item (order copy is enclosed) is not delivered on 10/07/2020 and the order is itself cancelled, from 9/07/2020 to 15/07/2020 neither i received my order nor my money is refund. I do a regular follow up with your customer care services but as on date no action has been taken.

I want a return clarification on my mail regarding this delay and harassment.
I want my money to be refunded or the 10 items to be delivered to my address.

In addition to the above in my dashboard of big baskets, what a negative balance of 47479/- is showing from 2016, can you clarify what this is?? and how the payment gateway is open for such a long time of almost 4 year and 7 month.

Please find enclosed a snapshot of orders and invoices in respect of the above matter, this how your company works and harass the customer.

I don't bother about money, I can get the same stuff from other online grocery stores, it's the pity of the big basket of losing the confidence of their customer.

I recently ordered some groceries on big basket and later they messaged me that i cant recieve them due to the lockdown we were facing, so they credited Rs 1706, the refund money in my big basket wallet. After 15 days i went there to order again and as i went to the wallet the wallet was empty. They had autonomously debited money from my account for no reason. I wish you look into this matter with utmost diligence. Thank you

Bb daily person committed to provide bag but we still not get. We followed up more than 10 days. He said you will get new designed one but we didn't. We called many timed. This is not good.

Please do needful as soon as possible.

I am from ahmedabad, gujarat. My phone is[protected]. We are booking orders from [protected].

Subject: cancellation of order no: dxmpo[protected] at bigbasket.

Complain:
Big basket has cancelled my order quoting non delivery due to gate keeper didn't allow.

The above claim is totally false and it reflects poor customer service only.

For your information, following points i want to submit:
1. Gate keeper was doing his duty of asking an didn't allow to enter as delivery was done 30 min delayed which he was unaware. Its you only who pathetically failed in providing services as per terms and also didn't informed me on time.

2. The claim of "non delivery"due to reason mentioned is also false as i have received the items yesterday by myself, but ur guy has taken it back from my car saying it will b delivered another day.

Please note here.. Delivery was done to me and was then taken back.

Till the time i was okay with delayed delivery or all inconveniences caused by ur side due to prevailing emergency situation.

But quoting wrong information and not abiding to your service ethics isn't going well with me.

Now only i can request to refund money back and not to keep my money in wallet.

To,
Consumer court

This is to lodge a complaint against BB daily/Bigbasket as they are not refunding my amount. For one of my order I did actually paused the subscription and I did received a confirmation text message however the money got deducted and now they are refusing to refunds saying we don’t accept after 10:00 PM.

I have attached the screenshot shot of paused subscription.

Best,
Shishir

This is really pathetic customer service from big basket...
In spite of raising the issue more than a week back... Big basket has still not refunded my complete money.
Does a big company like big basket strive on by stealing meagre few hundred rupees from their customers...
First of all you can't keep the commitment of completing the order and keep deducting items from list ordered by the customer, then you deliver incomplete orders, and after all that big basket does not want to refund the amount also back to customer.
Is this what the higher authorities in big basket training their people.
In spite of escalating the issue to highest level of big basket, and speaking to umpteen number of people, my money still has not been refunded completely.
I am raising the concern now in consumer forum and will fight for my case, even for few hundred rupees.
I had clearly sent a mail to refund my total amount of rs 324 + 357. However, it has not been done in completion.
Absolutely pathetic & poor professionalism by big basket.

I would caution anybody & everybody to think twice before ordering from big basket. There are lot of other online portals which provide much better service than big basket.

Regards,
Col ashish raisinghani
[protected]

I ordered 70 items worth 7700 rs on 29th june 2020. And they promised me to deliver the items on 30 june 2020 4pm to 7pm slot. On 30 june 2020 at 10 pm i got the message that order was cancelled. With out asking me anything they cancelled the order. And they put my amount in their big basket wallet. How can they will do this? If they dont have sufficient amount to do business ask us we will do some charity but dont cheat the people by doing all this silly things.

Actually i raised a request to refund the wallet amount to source account
Neither source account credited nor proper response from bigbasket team
Even they don't repond it, am loosing my money

I ordered on big basket in the month of march and i had payed using google pay. Big basket had initiated the refund of my order and it was credited in big basket wallet. Then i asked them to transfer the amount into my bank account and they initiated the process. But till now i haven't received the amount in my bank account. I contacted big basket and they are saying it is the fault of google pay or bank. And then i contacted google pay and bank and all are blaming this on each other.

I have order some groceries from bigbasket but due to some quality issue i want to return that product but bigbasket deactivated my acount saying that misuse of policies
I just want to return the product
They deactivated my acount and i have done payment of my order through my credit card
They deactivated my acount and they cancelled my order and amount that i paid through my credit card goes in that deactivated acount bb wallet kindly do the needfull..
Email [protected]@gmail.com
I have 754 rs in my bb wallet i just want to use that
I will not use bb any more