BigBasket.com Complaints & Reviews

Hello. My name is Simran. I am a regular customer of bbdaily. From few months I am facing very serious issue which seems to harrassing me mentally and physically. I was harrassed by delivery agent of bbdaily every morning at 6am for few days in March, as the person use the knock door every morning at 6 am and kept asking my mother ( who use to stay alone) either for the item he mentioned is not of good quality or for any his personal reasons. At last, when he used to continue the same, I have raised complaint to Twitter and they promised the same will not happen. Just after 1 month again, on 9th May, the agent again at 5:50 am knocked the door again( luckily I was present) and I understood it was him so I didn't opened the door at first but he kept banging the door 7 times to be exact. I opened the door, I asked him why did he knocked when I specifically opted for the option not the ring the bell in the morning. He have provided a different house number and different lady's number and showed me his WhatsApp messages where he was asking for money from that lady because she returned some item and the lady mentioned not to call her as he kept calling her at night on WhatsApp. The number was starting with 801.I told him that it's not the correct house number and the contact number is of different person as well. Immediately he put the phone inside his pocket and asked money for the item i returned. I then asked him to leave immediately because it's not the first time and the customer service agent never asked me to return the item or return the amount to delivery agent. I then closed the door. He didn't left, he kept banging the door with all his power created a scene and left. Same day I raised complaint against him again to the customer service agent and asked to speak to someone who is senior upon doing so I asked them to arrange a callback from Area manager so that I can escalate it to them. The escalation agent confirmed that callback from him has been arranged. 24 hours crossed, no help. I then raised the request to Twitter, the lady called me and tried calling area manager, he didn't picked up the call. Follow up was again arranged. Next day, I again asked for update, again a different agent called and I had to explain everything from the starting as no one leaves note of the previous contact. The person called the area manager of west bengal Rajarhat and asked why he didn't called me when his previous colleague sent him an email, the area manager immediately responded stating he tried contacting me several times but I was not responding (he didn't know I was on the same call) then customer service agent responsed that I am on line, he within a second changed the statement to his phone network was not working. I then asked him how many times have you received complaint regarding the delivery agent and what action has been taken Without understanding the situation, he replied that "Maine bola hain, nahi Manta hain toh kya kare" " main area manager hu, mere niche 6 log kaam karte hain, ab main wehsab dekhunga kya" customer service agent was just sitting instead of helping me to resolve the issue. I told him, that he behaviour is harrassing us and I am raising complaint to police if you will not help. The area manager then confirmed that he will make sure he never knocks the door. I agreed stating I am keeping this call recorded.What happens next is, I placed order for the next day and they keep cancelling orders. I again called customer service and the agent mentioned that it was cancelled due to operational issues, I again asked for escalation and the lady told me that the item was not available and promised this will not happen from the next day as she have escalated the issue and created a follow up. Again the next day, all my orders are cancelled because of the operational issues. I waited for the callback which I never received. Again I had to register a complaint to Twitter team, again an agent called who didn't even know the issue and I had to explain everything from the starting, this time I have asked him to arrange a conference with City manager (Kolkata) and he did, City manager instead of knowing the full issue, he just keep supporting his area managers and delivery agents fault. Now, City manager told me that because I complaint for the items due to quality, they will not deliver to my address. They will only deliver if I confirm that I will not raise any complaint in regards to the item which are delivered or if I raise I will have to give the money to the delivery agent or to the area manager. I want you to answer me, isn't the main motive of the bbdaily is to provide Customer good quality items? And if we find any item which is not of good quality, why won't I raise the complaint? And if I need to give the amount back to the delivery agent why aren't your customer service agent is asking the same to me? Why on every contact they asked me to disposed the item and they have added the amount to the wallet. If the amount is added to the wallet why do I need to pay it to the area manager and how can the City manager is supporting? Also, how come without customers consent, the area and City manager is sharing customers personal phone number with the delivery agent and asking to harrass the customer?How can customer service agents even the social media team cannot raise any escalation on this and the last decision is made by the city manager who is harrassing the customer? Where will customer go if they are getting harrassed continuously? Why without giving any proper reason my orders were getting cancelled?I hereby request you to help me with the ridiculous service I am getting?

I had ordered eggs from BB and I received eggs that were broken and infested with worms. Return was immediately requested however till date no action has been taken despite several communications.

BNR [protected] 20240414

My bb wallet is showing -ve balance.As I am ordering from big basket it's showing to pay the negative balance.now my - be balance is -20.79, why it's becoming -ve which is completely fraud work by bigbasket.Kindly look into the matter, and let me know if the matter is solved .Here I am also sharing the screenshot for your reference.Please help into this matter.

I have ordered ladies finger 1 1/2 kg the original value while ordering in the website it showed which cost around to Rs. 51/-

But in the bill you have changed to Rs.62/- how? This is not the first time I see but sometime I left over. But this again continues means, you have to make compensation for the mental stress and agony . It seems that more than 100 persons may ordered the above item and the company gets credit and customer is the loser. Hence kindly give me full rebate to the product hence purely it seems to be deficiency in service.

Also most of the prices for even just 0.01 gram changes you are charging exorbitant rates. Why as I am customer since 2011 you can give concession and sometime the weight also varies since I am using the weigh machine in our home.

Please refer Order No. #[protected] dated 05.03.2024 for which I paid Rs.802.76 through SBI NET BANKING with Reference No.E240305MYN38NAIGAQYJVPE3 TR TO[protected] INB BBNOW but got a message from you that the Transaction Filed, retry to pay the amount. I did not pay again fearing the same to happen again. The Order is cancelled by you. My account is Debited by Rs. 802.76. Please verify at your end and refund me Rs.802.76 by Reverse Credit.
PLEASE TREAT THE MATTER AS MOST URGENT.

Sorry, I have done wrong complaint. Verry sorry.

I had ordered on dated 01.03.2024 vide Order no:EXN-[protected][protected]. This order have not been received by me bu in my account it is showing that it has been delivered on 00.03.2024. Please solve my complaint.

To,

The CEO,

Hari Menon

And Head of Operations,

Dilip Bisht

Bigbasket

Sub :A complaint & Legal Notice for compensation for Rs 100 crore, for cancellation of my orders without my permission, knowledge to protect your delivery servant for misbehaving with my wife and for causing me severe emotional pain, harassment, torture, mental agony to me by cancelling my orders, and threatening to close my account.

I'm shocked to see that all my orders of yesterday;21/02/2024 and 22/02/2024, have been cancelled without my knowledge and permission.

The delivery servant never calls nor comes to deliver the order.

The reason is this that yesterday he came and misbehaved with my wife and I complained to the police and to you too. The police lodged a FOR against him but you didn't take any action against him. The least you could have done was to dismiss him from your company.

I got a call from you, , no. [protected] threatening me that my account will be closed. If you dare to close my account, them I will drag you to Consumer Court for Rs 100 crore compensation. You can consider this as a Legal Notice, under the Consumer Protection Act-2019.

I'm attaching the photos of the wrong orders received. I ordered Haldiram company's bhujia, but I got a different Aloo bhujia's. See the photos attached in this email of the wrong items received. Also I had ordered A Fresho butter, but I got an Amul butter. Photo's are attached for your reference.

I got a call that my account has been deactivated. If it's not reactivated immediately, then I will drag you to consumer court for heavy compensation of Rs 100 crores and also petition the Government to cancel your license and order your services to be stopped for wrong, illegal, unlawful, malafide vexatious actions by firstly cancelling my order and when I complained then you deactivated my account. Now reactivate my account immediately.

Now via this legal notice I demand that you deliver all my orders immediately, or else I will initiate legal action against you including moving the Consumer Court against you for heavy compensation and in case the same is taken against you, it will be on your own risk, consequences and cost.

Mr Amit Verma

Mobile no.: [protected]

P.s.- Please see the photos attached with this email of the wrong orders received by me of different company's.

Hi my account was deactivated given reasons multiple accounts but I only have one mobile number and hence don't have any other account
Also my account has wallet balance

I am a student and each single rupee is important to me

Please reactivate my account or refund the wallet balance please help

I placed a pre-paid order for 26 kgs Sona masuri. Delivery schedule 8-10 AM on 27th Jan 24.
Status was showing as out for delivery till late in the evening.
Mr. Prabha called me around 5.30 p.m. I couldn't take the call as I was driving in full traffic.
I called him within 2 minutes. His phone was either busy or no response.
I kept calling and he responded saying that he's left already and will call next morning on reaching the location. This is really disturbing.

I placed a grocery order on Bigbasket on 14.01.2024.
(Order ID- TKOO[protected]

I did the payment from my SBI Account through net banking (Ref No of Transaction -IGAQSKVJH6)

The amount got debited from my account but the order did not get placed. I called Bigbasket Team and they also confirmed that the payment failed.

Can you please look into this asap and refund my money? This is really worrying and annoying.

The day before yesterday I ordered groceries from Big Basket. The value of the order was Rs. 4217 under Order No. NJML[protected]. My concern is that No.1. Due to the OTP problem on the first chance when I had gone for 2nd time online I was not able instead iI found that the material would be delivered on 3rd dec. between 10 pm to 12 pm on cash on delivery basis.. Since some of the materials were much needed I was eager but the materials were not delivered till tonight.
2. One more order with 2 items has been pending. Wanted to get those items with the aforesaid order no. This would have saved the delivery charges, but that was also turned down.
For intervention plz.

I have been delivered amul fresh cream which is nearing product expiry and SOfit soyamilk of bad quality.I have requested for return of product but they have not picked up the products even after following up for four consecutive days . I am currently in Amritha Institute of Medical Science Ernakulam for treatment from which this order was placed. tomorrow I am leaving the hospital bavk home. I am denied return and my fund is not refunded for last four days even after getting calls from escalation team of bigbasket

Dear BigBasket Customer Support,

I hope this email finds you well. I am writing to express my dissatisfaction with the service I received regarding my recent order (Order BNN-[protected][protected] placed on November 12, 2023.

To my dismay, the order could not be successfully delivered due to a technical issue. Despite the inconvenience caused, what is even more disheartening is the lack of communication and the non-refund of the debited amount.

On the aforementioned date, my account was debited, but the order did not reach me. I have been patiently waiting for the refund to reflect in my account, but as of today, there has been no such reimbursement.

I am reaching out to seek immediate resolution and an update on the status of the refund process. It is quite distressing to experience such a lapse in service from a reputed platform like BigBasket. I trust that you will treat this matter with the urgency it deserves and provide me with a prompt resolution.

For your reference, the order details are as follows:
- Order Number:BNN-[protected][protected]
- Date of Order: November 12, 2023
-Payment mode - Paytm

I appreciate your prompt attention to this matter and look forward to a swift resolution. Kindly update me on the status of the refund and provide details on when I can expect the credited amount.On high priority basis and kindly check screen shot the details and your pathetic service reply by your team

I am sharing my step by step scenario against wrong deactivation of my account .

1- I have ordered health drinks or some health products on 03/11/2023 invoice No. XXXXX ..
2- After delivery i have found that some of your delivered products are near expiry date.so i called customer care and he said your return & replacement will be done next morning.
3- Next day i have not received any call from BigBasket regarding return & replacement .So i called the next day to customer service and shockingly they said my account has been deactivated and told me to activate the account by sending an email.
4- I have sent an email to [protected]@bigbasket.com to activate my account in reply I found that my account has been suspended by the operations team due to a bulk order.
5- I want to inform u that if i am doing bulk order then why did not cancel my order after placing an order immediately my account has been deactivated when i raise a return request for nearly expiring products.and for my knowledge grocery means monthly usage of products so how can u say that it is bulk order.And it is also my first order from BigBasket.

Big Basket has cheated me. I had ordered a ON Gold Standard Whey Protein isolate from big basket on 08/11/2023, but Big Basket delivered duplicate and fake items with the order ID: [protected]. When I recieved the parcel it is without cartridge packing, I asked to the delivery boy what is that, and delivery boy said "Big Basket deliver the item without cartridge", then I doubted and I made a video while i was opening the item and found inside the jar there is wheat flour with running insect inside this jar instead of whey protien poweder. The video tells a lot about their cheating how they cheat and manupulated me and the customers .now I continuing calling to them and escalating about the status . but they dont ready to listen I have all evidence with videos, call recordings and bill and duplicate delivered item, when I filed to return the item then their delivery boy took it and returned back to me after 2 days to saying that we will not return the item, Instead they are blaming me. I've lost my hard earned money, and i'm studying. very disappointing situation to me. Now they are denied to refund the amount.

Today i have ordered fresho eggs 2 packs. When i was about to cook the eggs it was worst i can see black yolk instead of yellow.. As they will promise customers they will deliver everything freshly directly from farm... This is the second time im facing this issue.. When i was trying to complain samething about to store manager they are least bothered.. PLEASE TAKE THE PROPER ACTION SO THAT IT WONT REPEAT AGAIN

Order id-njlklo[protected].
It consists of 7 items. Full payment is made. But received only 6 items.
The invoice says one item (plastic bucket) not av.
Then why payment received by big basket? so why then bb will not deliver ?
even the refund is not made. No statement for refund is received till now.
Which i think i have been fooled by bigbasket .

My account was deactivated for unexplained reasons and the customer service center is not picking up my calls. What should I do?

This is with my earlier email dated 2nd August 2023.
Earlier message:
I have subscribed to Alternate Day "WARANA COW MILK 500 ML POUCH", since July 2023 I have not received this product properly. The message received that we have delivered this product. But I have not received it. Spoken to customer care Tahir, Ranjit & Bharat they promise that it will not repeat again. But one day they delivered and again the next alternate day the message came that the product was delivered but I have not received.

Kindly escalate this matter to HIGHER authorities.

Meanwhile STOP this subscription and REFUND my money.

Kindly look into the matter URGENTLY and inform accordingly.