BigBasket.com Complaints & Reviews

Bigbasket now delivered incomplete parcel and is not picking up the return order
The delivery agent played a game by not delivering the entire order and the customer care is playing a game from 3 in the afternoon till now 8:48
They arenot issuing my refund and are not responding
Worst site dupes customers and harrasses them
Sells opened products
Beware consumers

I have never activated my bbwallet nor use money from there.. why is there a debt from me in the wallet and why the app is charging me extra for this debt?

Rotten fruits(Kiwis) Provided. Return Not picked. Unreachable Using Chat and Customer Care Number.
Number: [protected]
Name Rajan Verma

Contact me as your number is unreachable from my registered number, Shows me call ended.
And your Chat window for ask us is bugged out and no one gets assigned to chat with, only shows old chat there.

Sir or Mam,
I am not comfortable with english . so please try to understand my words.
I am employee of bigbasket dc bantala, sir I Dont know where I complain as employee that's why I complain here please read sir, today my senior behaviour neha mam is roughly bad for me. She snatch my device roughly in front of my colleagues and also some other senior order allocator and told me to get out in the middle of my work because today my health condition was not good i told them before and from last 4 day i am absent because of my family issues i told every one for leave but no one answer . Sir or mam i am picker i always be in top if you want then check please! but today i was slow because of health sir or mam its ok if she shout on me its senior but her behaviour i cant tolerate sir my behaviour for all.Colleagues and seniors always good. No abusing no shouting always hi with smile, but why sir what can i do she insult my in front of everyone told to getout why ?? my senior order allocator present there prashant sir and apurba sir but they didn't told any word why sir or mam ? she did this type of behaviour why because i am in short post or she is senior, many pickers want to complain but because of job they cant sir or mam when we told any thing the things are never gone to hr table why sir or mam !! sir i am not a respectable man, sir i belong from. middle class family i come here for earn, but this type of behaviour how middle.Class boy would.Earn. Sir please do something. Please! please!
Sir salary day is coming what can i do if my salary will be stop because of this how i pay my house rent and else sir. sir in this word i didnt tell lie a single word ! please check and then take actioN. If i am wrong then i am punishable but i am not wrong sir please help me sir. Sir in that condition what i choose respect or work tell me!
Sir i am hardworking boy but i have relation with big basket as a family.I have friends and elders but sir this type of behaviour sir how can i work ! sir what can i do?
Yours faithfully worker
Preet Anand

For Order ID [protected] after expiry of slot delivery waiting for 2 days, Canceled by the BB Team by just SMS. When Contacted CC Executive they just told me the reason you didn't picked call.
When I asked for the repeat order for delivery, than BB team giving time for another day slot.
It's too pathetic service.
Kindly look into it.

I placed the above order for delivery on 26.06.23 in the 10.30 - 12.30 slot .At 10.30 the status showed out for deliver . At 12.40 I contacted the customer on chat to ask for a time as to when it would be delivered and was told " It will be delivered today " ! When I said that I have other work and need to to know the time so I could leave the house I was told a call back will be arranged . At 1.10 I called your helpline and was given the same answer that a call back will be arranged . At 1.32 I got a call to say that the team is not being able to contact the delivery person so no further details can be given !~ If this is help then I am afraid my definition of help differs from yours ! Once an order has been placed one has to wait with folded hands to get the delivery leaving aside all other work outdoors ! Why was I called if there were no information to give ?
B Chatterjee

The debit applied wallet should lower the the final price of my order but it got added to my final payment.. if i can get a refund of this i would be grateful

My account ticket no.[protected] was blocked and the company refuses to return the money left on the wallet. if the issue is not resolved on your part, I will file a lawsuit in court to recover the amount of money and non-pecuniary damage

They had given so many items in the bad condition..so we asked for refund ..

I ordered Vanilla Protein Powder and I received atta with insect. I returned it and Big Basket is accusing me of changing the product to atta. they did not investigate the delivery guy or the management where the product is kept, they just assume I changed the product.

I feel defeated because no one was open to listen to reason. bunch of irrational people.

On 8th of June, I was placing my order in the bigbasket app for an amount of Rs 1751. The mode of payment was credit card and the money got deducted but the order wasn’t placed.

It has been 4 days since this issue and I am yet to receive my refund. I have shared with BB all the transaction proofs from my bank, and my bank has confirmed that the money has been charged on my credit card.

After speaking with a bigbasket agent, who said this is impossible, all signs point the bigbasket app being hacked and customers losing their money through unethical means.

Bigbasket is part of Tata Neu app . Tata neu team conducted Tata rewards league where users are encouraged to place more orders and amount more than 15000. In the league users who place orders more than 10 and amount more than 15000 reach to final stage. I have placed almost 12 orders worth 17000 on bigbasket and my bigbasket account is deactivated due to this. I have wallet balance.more than 3500 in bigbasket and they are not activating my account.
When i reached out to customer team, they said my account is deactivated for misusing policy like placing orders for commercial purpose and holding multiple accounts. I provided them the clarification that i have placed more orders as part of Tata rewards league . I have been a bigbasket customer since last 8 years and this is the first time i placed more orders due to tata rewards league. I clarified them that i placed orders for my personal consumption and i hold only one account. Bigbasket team fail to prove that i placed commercial purpose or that i hold multiple accounts. They are also denying to provide my wallet balance of 3500. I have been sending multiple emails to bigbasket customer support team since last 20 days but i am not getting proper response.

I have been a customer of BigBasket since 2018 and order regularly every week. Since yesterday, I was unable to log in using my credentials and upon contacting customer service, I was told that as per records, it had been noticed that I was misusing the Bigbasket policies, and hence, the account has been deactivated.

I fail to understand what policies I could have violated by placing an order regularly every week. Furthermore, I received no email or any intimation of any sort in respect of deactivation of my account.

Further, I am having a Wallet balance in my BigBasket account. No information has been given to me about this wallet balance and the money seems to have been usurped by your company.

Big basket has deactivated my account with out a reason. On 4th they failed to.deliver the sausages and when I call customer care they refund the amount in my wallet, from yesterday the account says deactivated and the customer care team is not helping

I ordered online at bigbasket last Monday 29 may 2023
Order was to be delivered on June 2 Friday but was cancelled and was to be delivered on 6 June before 7 pm
But till now there is no delivery.
And no good response from customer care. Highly disappointed.

Complaint against
BIG BASKET - NOW
ONLINE GROCERY SHOP
MUMBAI

bbnow Order #[protected].
Dated second June 2023

We have place the order online and made the payment online through SBI net banking and the payment was made successfully and our account was debited for the same amount also immediately as per the PDF copy attached here with, showing the successful transaction took place.

Still after the payment was made, Big basket refused to make delivery on the ground, payment failed, as per the SMS sent by Big basket as follows.

Dear Rameesh,
Payment for your bbnow Order #[protected] has failed. Kindly retry the payment for your order to be processed.

Regards,
Team bigbasket

When contracted our SBI Bank, the checked up the account and verified that the amount has been successfully debited from our account.

Big basket is neither delivering the ordered items, no refunding back our amount. A daylight robbery.

RK Agarwal
Attached
PDF copy showing successful payment through our SBI Bank
But shamefully denial by Big basket with big lie.

The expiry date of the canned sardine I ordered was in 2025 but when I opened the can, the fish gave out very foul smell and had a yellowish-orange growth on it indicating spoilage. It was a waste of my money. Very poor product quality by big basket.

I ordered fruit juice and it is expired so I contacted the customer care and they arranged for a pickup but after sometime they blocked my account citing misuse.
How can they say that I m misusing the delivery person didn't even come to pick up the order and how can u confirm that I m misusing the account..ok for suppose i[censored] feel that i m misusing u should deny for pickup and refund but u directly blocked my account which has 5000 rs in my wallet balance and refusing to provide wallet balance..how fair is it.. please check and help me in this situation.
Mail: [protected]@gmail.com
Mobile [protected]

I ordered fruit juice and it is expired so I contacted the customer care and they arranged for a pickup but after sometime they blocked my account citing misuse.
How can they say that I m misusing the delivery person didn't even come to pick up the order and how can u confirm that I m misusing the account..ok for suppose i[censored] feel that i m misusing u should deny for pickup and refund but u directly blocked my account which has 5000 rs in my wallet balance and refusing to provide wallet balance..how fair is it.. please check and help me in this situation.

We are not getting connecti.
on to place order in my laptop, mobile
we are getting error 403 and no connection.

to phone we are getting reply that we are not having sufficient balance
though we are having balance.