BigBasket.com Complaints & Reviews

Big basket has deactivated my account with out a reason. On 4th they failed to.deliver the sausages and when I call customer care they refund the amount in my wallet, from yesterday the account says deactivated and the customer care team is not helping...

I ordered online at bigbasket last Monday 29 may 2023
Order was to be delivered on June 2 Friday but was cancelled and was to be delivered on 6 June before 7 pm
But till now there is no delivery.
And no good response from customer care. Highly disappointed....

Complaint against
BIG BASKET - NOW
ONLINE GROCERY SHOP
MUMBAI

bbnow Order #[protected].
Dated second June 2023

We have place the order online and made the payment online through SBI net banking and the payment was made successfully and our account was debited for the same amount also immediately as per the PDF copy attached here with, showing the successful transaction took place.br...

The expiry date of the canned sardine I ordered was in 2025 but when I opened the can, the fish gave out very foul smell and had a yellowish-orange growth on it indicating spoilage. It was a waste of my money. Very poor product quality by big basket....

I ordered fruit juice and it is expired so I contacted the customer care and they arranged for a pickup but after sometime they blocked my account citing misuse.
How can they say that I m misusing the delivery person didn't even come to pick up the order and how can u confirm that I m misusing the account..ok for suppose i[censored] feel that i m misusing u should deny for pickup and refund but u directly blocked my account which has 5000...

I ordered fruit juice and it is expired so I contacted the customer care and they arranged for a pickup but after sometime they blocked my account citing misuse.
How can they say that I m misusing the delivery person didn't even come to pick up the order and how can u confirm that I m misusing the account..ok for suppose i[censored] feel that i m misusing u should deny for pickup and refund but u directly blocked my account which has 5000...

We are not getting connecti.
on to place order in my laptop, mobile
we are getting error 403 and no connection.

to phone we are getting reply that we are not having sufficient balance
though we are having balance....

The delivery partner called me and asked me to cancel the order as his bike was not working. The same thing happened 2 days back and I did cancel the order that time but today I didn't want to cancel it. I tried reaching customer care but the chat support executives said they have arranged a callback but no call came from their side. Now the order is showing as delivered but i haven't received anything of it....

I booked a grocery order under tata neu reward scheme (150 conis) on 15/04/2023 and i would be delivered on 17/04/2023 but due to delivery executive my order did not received to me on 17/04/2023 so i complained to customer care on 17/04/2023 and the online customer care reschedule my order for 19/04/2023.being to till date have booked my complaint for my 150 neu coin which i did not received . all the time customer care told me we are working...

I placed an order yesterday which included 2 items, and I selected today's date for delivery. I waited till 10 Pm today as they said, and after that when I came in to look at the status it was showing delivered, which is not true, as I haven't received my product. I want my money back. Please refund my money....

I ordered, he say all item is correct if any issue1s than call me on my Mb No [protected].after returning delivery boy I matched my order item in which one item nycil powder is short, I call on that Mb No and informed that delivery boy that one item nycil powder is not in orderd item. He say I lodge a request and you get your item on 05/05/2023 in morning, but till I not get my item, kindly resolve issues to make my hope in big basket...

I had ordered for my monthly grocery in 1st of may...for the amount of Rs 5004... the delivery time and date given to me was 2nd May 2023 between 7 pm to 10 pm ..the delivery kept on getting delayed till 12 AM after many calls and no response from the delivery people, the customer care gave me another slot for 3rd may 3-6 pm...kept on waiting till 9.45 pm and now when after many calls and with same reply that the delivery person does not...

From the last 4-5 times I have observed that I'm getting charged for non food items even though non food items are not present inside the cart
And it's showing pending non food items charges
And even after paying those amount that amount is not showing inside the BILL.

And I'm going to file complaint with consumer forum for taking extra charges from customers and not showing the same in BILL statement....

I placed an order for an item early in the morning, since I needed it before afternoon (It was an express delivery item). But after sometime, I got a message that the amount I paid has been refunded against my cancelled order. I didn't even receive a proper message informing me that my order has been cancelled due to certain reason. No explanation was given. Just randomly, order was cancelled. When I contacted customer care, they told that...

Order cancel by BIGBASKET
But My Refund is not Received
Below Screenshot
Contact-[protected]
Email- [protected]@gmail.com...

Hi
I order some items on BIGBASKET Online Shoping maket With Online Payment, Karnataka Bengalore Order Id-[protected] and Payment tnx id -E23042275VKYV6
Problem is My Order item is canceled By BIGBASKET,
But No Refund Right now
I'm colling to BIGBASKET Customer service But He said No Received any Payment
But I have a BIGBASKET Online Payment Received CONFIRMATION Sms
Below Screenshot...

This is in reference to my order dated 3rd April amount ₹2730.
The order was cancelled by BB. Till date despite sending various mails and calls i have not issued my refund. They say they have sent it. But i have proof of my bank statement. I have not received. Please help....

We purchased a 1 kg brown sugar packet from the Big Basket at Rs 80 on 10th April 2023. The brown sugar added in water (video) gives away the colour and white sugar crystals are visible. this is coated and fake brown sugar being sold by BB.
we trusted these guys. The moment I called customer care, they forcibly credited my Rs. 80 back in my wallet.
The concern is not just returning Rs. 80, the chemicals used for colouring could...

I have placed a order in Big basket on 09.04.2023 with order I'd : BNN-[protected][protected].

In the order received I have received mushroom with two expiry dates. Big basket has willfully changed the expiry date....

Not responding properly
Not picking up the damage product...