BigBasket.com Complaints & Reviews

I placed an order for an item early in the morning, since I needed it before afternoon (It was an express delivery item). But after sometime, I got a message that the amount I paid has been refunded against my cancelled order. I didn't even receive a proper message informing me that my order has been cancelled due to certain reason. No explanation was given. Just randomly, order was cancelled. When I contacted customer care, they told that...

Order cancel by BIGBASKET
But My Refund is not Received
Below Screenshot
Contact-[protected]
Email- [protected]@gmail.com

Hi
I order some items on BIGBASKET Online Shoping maket With Online Payment, Karnataka Bengalore Order Id-[protected] and Payment tnx id -E23042275VKYV6
Problem is My Order item is canceled By BIGBASKET,
But No Refund Right now
I'm colling to BIGBASKET Customer service But He said No Received any Payment
But I have a BIGBASKET Online Payment Received CONFIRMATION Sms
Below Screenshot

This is in reference to my order dated 3rd April amount ₹2730.
The order was cancelled by BB. Till date despite sending various mails and calls i have not issued my refund. They say they have sent it. But i have proof of my bank statement. I have not received. Please help.

We purchased a 1 kg brown sugar packet from the Big Basket at Rs 80 on 10th April 2023. The brown sugar added in water (video) gives away the colour and white sugar crystals are visible. this is coated and fake brown sugar being sold by BB.
we trusted these guys. The moment I called customer care, they forcibly credited my Rs. 80 back in my wallet.
The concern is not just returning Rs. 80, the chemicals used for colouring could lead to cancer and other diseases. We can't expect such things from the TATA group running charity trusts in India.

I have decided to punish the people involved... I can see one such complaint in March 2019 (https://www.consumercomplaints.in/bigbasket-com-fake-and-colored-sugar-in-5-kg-...⇄ but still, BB management is selling such products.
Looks like they are not concerned about the health of customers and are busy cheating and booking profit on the name of organic products.

for reference Invoice no: IEXTS23IAAB32024 Dt 10/Apr/2023

I have placed a order in Big basket on 09.04.2023 with order I'd : BNN-[protected][protected].

In the order received I have received mushroom with two expiry dates. Big basket has willfully changed the expiry date.

Not responding properly
Not picking up the damage product

Have cancelled 2 orders simultaneously due to deliver address issue on 7/04/23.
I haven't recived any refund yet to my wallet or to my UPI.
The orders numbers are as follows
Order 2: BNN-[protected][protected], amt: 249.56
Order 3: BNN-[protected][protected], amt: 249.56

My registered mobile number is [protected]

When will I be able to recive the refund amount?
Will i ve receiving it to my UPI or BB Wallet?

Kindly reply.

Have cancelled 2 orders simultaneously due to deliver address issue on 7/04/23.
I haven't recived any refund yet to my wallet or to my UPI.
The orders numbers are as follows
Order 2: BNN-[protected][protected], amt: 249.56
Order 3: BNN-[protected][protected], amt: 249.56


When will I be able to recive the refund amount?
Will i ve receiving it to my UPI or BB Wallet?

Kindly reply.

Sir today my Big basket account inactive. I don't know why they do.
When I call customer care.they say that I misuse big basket policy.
I give two order in one I'd
For use of voucher order value I given order. But they cancel my order.
I use 2000 gift voucher so i have approx 2300rs in my wallet. I am middle class family. And this is big amount for me. Pl. Solve my problem big basket.
I know big basket is kind nature.
Deepti jain

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained with proof about it. BigBasket itself says that in case of poor quality or near to be expired products or overcharging or wrong product, a customer can complain. As, I am a regular shopper and old customer, I also faced issues with my orders in a few items in orders. Consumer Protection Act (2019) covers BigBasket, and it entitles a customer to ask for Return or Refund in genuine cases. Pls Restore my BigBasket account with my existing full account Balance ASAP. Bye.

From,
S.Patnaik, Odisha.

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained...

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained with proof about it. BigBasket itself says that in case of poor quality or near to be expired products or overcharging or wrong product, a customer can complain. As, I am a regular shopper and old customer, I also faced issues with my orders in a few items in orders. Consumer Protection Act (2019) covers BigBasket, and it entitles a customer to ask for Return or Refund in genuine cases. Pls Restore my BigBasket account with my existing account Balance ASAP. Bye.

From,
S.Patnaik, Odisha.

I ordered bananas, sapodillas and milk this morning and i found out that the fruits were raw and the milk was expired and spoiled.

Bigbasket has deactivated my account and reason giving by them is i have created multiple bigbasket account. This allegation is wrong and when I said this they stopped responding to my emails.
I have a bigbasket account since 5yrs I used to order grocery for my house and my parents house.

From last 4 months i shared my I'd with my sister to add items in a app and then I will pay from my mobile.

2days back we have done this. After receiving payment. Next day in evening they cancelled the order and blocked my account.

Firstly I want my account activated because I haven't done anything wrong.
And if you feels that there is some issue then explain me so I will not do it in future..

I don't have multiple numbers to create a new account that's why I m asking you to reactivate my account.

On 27 March 2023 my order got cancelled and its 2/04/23 i have still not got my refund. Customer care provides no help for this.

I have purchased Jeera 1 kg in my previous order. It was good in packing Some portion we
Used immediately. However after a month when we opened it it is with lot of insects and bunches.
It was kept in proper place.
This is painful & deteriorated BB's image.Since
Last five days my wife tries to clean it.But I m not satisfied with such a quality.

Hi Team,

I have used big basket for 1st time, while paying the amount, it has included bbwallet amount.

I'm koyilada Bharath Kumar from vizag, my pH number is [protected]. On March 13 th I placed an order at 8:59 am it was shown in app that it will be delivered in 30 min at 9:29 am
After placing the order I went to rest room I heard a call .after seeing at 9:16 am I tired to check the call and at the same I received a message that my order is cancelled and amount will be refunded in 24 hrs.
I called the cc team and enquired why order is cancelled.they took local manager and delivery person on call, while team is on call with me knowing that delivery person talked rude with me.he said without reaching the address from store he called me and when not answered he simply cancelled the order before 9:29am.
But till today I didn't received my amount.
I request you to send me mail all transaction details confirming that amount is refunded to me.

I got promo call from bbdaily that I can get free milk every 4 dats if i recharge my wallet with 500 Rs. So I recharged 1250 rs to my account and started subscription of milk. But every day I got messages that milk is delivered and I was not getting anything and at the end of every they refunded my amount back. This happend for a week and out of frustration I cancelled subscription and ordered groceries of half the amount and requested for source refund. Even after a month I didn’t got anything. So I again ordered amul ghee as I was getting that with aal the wallet balance I had and Believe me next day didn’t deliver and when I called customer care they rudely told me that I will get refund by EOD so I told them to refund all the wallet balance to my source account. Now I have got transaction ID :- a6225b78c9397ed6358a from them and I can’t even check which source account is credited and when I ask they just give me this ID. I don’t know what to with this ID and I haven’t received any refund yet. Registered number :- [protected]