BigBasket.com Complaints & Reviews

The delivery partner called me and asked me to cancel the order as his bike was not working. The same thing happened 2 days back and I did cancel the order that time but today I didn't want to cancel it. I tried reaching customer care but the chat support executives said they have arranged a callback but no call came from their side. Now the order is showing as delivered but i haven't received anything of it....

I booked a grocery order under tata neu reward scheme (150 conis) on 15/04/2023 and i would be delivered on 17/04/2023 but due to delivery executive my order did not received to me on 17/04/2023 so i complained to customer care on 17/04/2023 and the online customer care reschedule my order for 19/04/2023.being to till date have booked my complaint for my 150 neu coin which i did not received . all the time customer care told me we are working...

I placed an order yesterday which included 2 items, and I selected today's date for delivery. I waited till 10 Pm today as they said, and after that when I came in to look at the status it was showing delivered, which is not true, as I haven't received my product. I want my money back. Please refund my money.

I ordered, he say all item is correct if any issue1s than call me on my Mb No [protected].after returning delivery boy I matched my order item in which one item nycil powder is short, I call on that Mb No and informed that delivery boy that one item nycil powder is not in orderd item. He say I lodge a request and you get your item on 05/05/2023 in morning, but till I not get my item, kindly resolve issues to make my hope in big basket

I had ordered for my monthly grocery in 1st of may...for the amount of Rs 5004... the delivery time and date given to me was 2nd May 2023 between 7 pm to 10 pm ..the delivery kept on getting delayed till 12 AM after many calls and no response from the delivery people, the customer care gave me another slot for 3rd may 3-6 pm...kept on waiting till 9.45 pm and now when after many calls and with same reply that the delivery person does not answer the calls, they said that they will cancel my order, without my consent. Last time when i cancelled my order the money was refunded after 2 months and after many mails and much grievance.
Hence i don't want to cancel the order but want it tomorrow on the present given slot for 5-8 pm 4th may...i hope Big Basket has the authority to work upon its customer, or does this online grocery work on the mercy of its delivery people, who not only do not care to answer the customer care but do not complete the delivery promise.
please make sure i get my order my tomorow

From the last 4-5 times I have observed that I'm getting charged for non food items even though non food items are not present inside the cart
And it's showing pending non food items charges
And even after paying those amount that amount is not showing inside the BILL.

And I'm going to file complaint with consumer forum for taking extra charges from customers and not showing the same in BILL statement.

I placed an order for an item early in the morning, since I needed it before afternoon (It was an express delivery item). But after sometime, I got a message that the amount I paid has been refunded against my cancelled order. I didn't even receive a proper message informing me that my order has been cancelled due to certain reason. No explanation was given. Just randomly, order was cancelled. When I contacted customer care, they told that...

Order cancel by BIGBASKET
But My Refund is not Received
Below Screenshot
Contact-[protected]
Email- [protected]@gmail.com

Hi
I order some items on BIGBASKET Online Shoping maket With Online Payment, Karnataka Bengalore Order Id-[protected] and Payment tnx id -E23042275VKYV6
Problem is My Order item is canceled By BIGBASKET,
But No Refund Right now
I'm colling to BIGBASKET Customer service But He said No Received any Payment
But I have a BIGBASKET Online Payment Received CONFIRMATION Sms
Below Screenshot

This is in reference to my order dated 3rd April amount ₹2730.
The order was cancelled by BB. Till date despite sending various mails and calls i have not issued my refund. They say they have sent it. But i have proof of my bank statement. I have not received. Please help.

We purchased a 1 kg brown sugar packet from the Big Basket at Rs 80 on 10th April 2023. The brown sugar added in water (video) gives away the colour and white sugar crystals are visible. this is coated and fake brown sugar being sold by BB.
we trusted these guys. The moment I called customer care, they forcibly credited my Rs. 80 back in my wallet.
The concern is not just returning Rs. 80, the chemicals used for colouring could lead to cancer and other diseases. We can't expect such things from the TATA group running charity trusts in India.

I have decided to punish the people involved... I can see one such complaint in March 2019 (https://www.consumercomplaints.in/bigbasket-com-fake-and-colored-sugar-in-5-kg-...⇄ but still, BB management is selling such products.
Looks like they are not concerned about the health of customers and are busy cheating and booking profit on the name of organic products.

for reference Invoice no: IEXTS23IAAB32024 Dt 10/Apr/2023

I have placed a order in Big basket on 09.04.2023 with order I'd : BNN-[protected][protected].

In the order received I have received mushroom with two expiry dates. Big basket has willfully changed the expiry date.

Not responding properly
Not picking up the damage product

Have cancelled 2 orders simultaneously due to deliver address issue on 7/04/23.
I haven't recived any refund yet to my wallet or to my UPI.
The orders numbers are as follows
Order 2: BNN-[protected][protected], amt: 249.56
Order 3: BNN-[protected][protected], amt: 249.56

My registered mobile number is [protected]

When will I be able to recive the refund amount?
Will i ve receiving it to my UPI or BB Wallet?

Kindly reply.

Have cancelled 2 orders simultaneously due to deliver address issue on 7/04/23.
I haven't recived any refund yet to my wallet or to my UPI.
The orders numbers are as follows
Order 2: BNN-[protected][protected], amt: 249.56
Order 3: BNN-[protected][protected], amt: 249.56


When will I be able to recive the refund amount?
Will i ve receiving it to my UPI or BB Wallet?

Kindly reply.

Sir today my Big basket account inactive. I don't know why they do.
When I call customer care.they say that I misuse big basket policy.
I give two order in one I'd
For use of voucher order value I given order. But they cancel my order.
I use 2000 gift voucher so i have approx 2300rs in my wallet. I am middle class family. And this is big amount for me. Pl. Solve my problem big basket.
I know big basket is kind nature.
Deepti jain

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained with proof about it. BigBasket itself says that in case of poor quality or near to be expired products or overcharging or wrong product, a customer can complain. As, I am a regular shopper and old customer, I also faced issues with my orders in a few items in orders. Consumer Protection Act (2019) covers BigBasket, and it entitles a customer to ask for Return or Refund in genuine cases. Pls Restore my BigBasket account with my existing full account Balance ASAP. Bye.

From,
S.Patnaik, Odisha.

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained...

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained with proof about it. BigBasket itself says that in case of poor quality or near to be expired products or overcharging or wrong product, a customer can complain. As, I am a regular shopper and old customer, I also faced issues with my orders in a few items in orders. Consumer Protection Act (2019) covers BigBasket, and it entitles a customer to ask for Return or Refund in genuine cases. Pls Restore my BigBasket account with my existing account Balance ASAP. Bye.

From,
S.Patnaik, Odisha.

I ordered bananas, sapodillas and milk this morning and i found out that the fruits were raw and the milk was expired and spoiled.