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BigBasket.com Complaints & Reviews

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Updated: May 20, 2025

Complaints 1205

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357

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So far, so good. BigBasket.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigBasket.com will keep up the work and continue to help more customers with their concerns even better 🤝

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Worm infested eggs

Cash Not Returned

Discrepancy in bill and excess amount being charged

Big Basket refund not given for cancelled order

Failed transaction

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BB wallet showing negative amount

Order not delivered and yet status shows completed

big basket has fake items in their application and looted and blocked account when the order was placed

Big Basket is cheating customer in the name of order modification related charges

fake and colored sugar in 5 kg pack of royal organic

my big basket account is deactivated

Featured stories

Forcing me to buy a free item that hurts my sentiments

Unauthorised business by bigbasket

BigBasket.com reviews & complaints page 5

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Address: Bengalore

Website: BIGBASKET

Hi
I order some items on BIGBASKET Online Shoping maket With Online Payment, Karnataka Bengalore Order Id-[protected] and Payment tnx id -E23042275VKYV6
Problem is My Order item is canceled By BIGBASKET,
But No Refund Right now
I'm colling to BIGBASKET Customer service But He said No Received any Payment
But I have a BIGBASKET Online Payment Received CONFIRMATION Sms
Below Screenshot...

+2 photos

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This is in reference to my order dated 3rd April amount ₹2730.
The order was cancelled by BB. Till date despite sending various mails and calls i have not issued my refund. They say they have sent it. But i have proof of my bank statement. I have not received. Please help....

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Address: Supermarket Grocery Supplies Pvt. Ltd. 2nd Floor, Fairway Business Park, Embassy Golf Link, Challaghatta, Bangalore, Karnataka 560071

Website: www.bigbasket.com

We purchased a 1 kg brown sugar packet from the Big Basket at Rs 80 on 10th April 2023. The brown sugar added in water (video) gives away the colour and white sugar crystals are visible. this is coated and fake brown sugar being sold by BB.
we trusted these guys. The moment I called customer care, they forcibly credited my Rs. 80 back in my wallet.
The concern is not just returning Rs. 80, the chemicals used for colouring could...

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Address: Gurgaon, Sector 22

I have placed a order in Big basket on 09.04.2023 with order I'd : BNN-[protected][protected].

In the order received I have received mushroom with two expiry dates. Big basket has willfully changed the expiry date....

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Not responding properly
Not picking up the damage product...

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Have cancelled 2 orders simultaneously due to deliver address issue on 7/04/23.
I haven't recived any refund yet to my wallet or to my UPI.
The orders numbers are as follows
Order 2: BNN-[protected][protected], amt: 249.56
Order 3: BNN-[protected][protected], amt: 249.56

My registered mobile number is [protected]

When will I be able to recive the refund amount?
Will i ve receiving...

+2 photos

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Have cancelled 2 orders simultaneously due to deliver address issue on 7/04/23.
I haven't recived any refund yet to my wallet or to my UPI.
The orders numbers are as follows
Order 2: BNN-[protected][protected], amt: 249.56
Order 3: BNN-[protected][protected], amt: 249.56

When will I be able to recive the refund amount?
Will i ve receiving it to my UPI or BB Wallet?

Kindly...

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Sir today my Big basket account inactive. I don't know why they do.
When I call customer care.they say that I misuse big basket policy.
I give two order in one I'd
For use of voucher order value I given order. But they cancel my order.
I use 2000 gift voucher so i have approx 2300rs in my wallet. I am middle class family. And this is big amount for me. Pl. Solve my problem big basket.
I know big basket is...

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Address: Bhubaneswar, Odisha

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained...

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Address: Bhubaneswar, Odisha

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained...

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Address: Bhubaneswar, Odisha

Website: www.bigbasket.com

Ref:-- [BigBasket Ticket No:[protected].]

Sir/Madam,

I am to say that my BigBasket account was blocked suddenly citing misuse of Return/Refund policy. But, no prior written notice was given by mail to me about it, to warn me or enquire about it. I have a pending balance of around 585 INR in my account wallet, which is now gone. I never misused any guidelines. Whenever, genuine problem occured, I complained...

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I ordered bananas, sapodillas and milk this morning and i found out that the fruits were raw and the milk was expired and spoiled....

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Website: Bigbasket.com

Bigbasket has deactivated my account and reason giving by them is i have created multiple bigbasket account. This allegation is wrong and when I said this they stopped responding to my emails.
I have a bigbasket account since 5yrs I used to order grocery for my house and my parents house.

From last 4 months i shared my I'd with my sister to add items in a app and then I will pay from my mobile.

2days...

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On 27 March 2023 my order got cancelled and its 2/04/23 i have still not got my refund. Customer care provides no help for this....

+1 photos

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Address: Ahmedabad

Website: Bigbasket

I have purchased Jeera 1 kg in my previous order. It was good in packing Some portion we
Used immediately. However after a month when we opened it it is with lot of insects and bunches.
It was kept in proper place.
This is painful & deteriorated BB's image.Since
Last five days my wife tries to clean it.But I m not satisfied with such a quality....

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Hi Team,

I have used big basket for 1st time, while paying the amount, it has included bbwallet amount....

+1 photos

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Address: Madhurawada

I'm koyilada Bharath Kumar from vizag, my pH number is [protected]. On March 13 th I placed an order at 8:59 am it was shown in app that it will be delivered in 30 min at 9:29 am
After placing the order I went to rest room I heard a call .after seeing at 9:16 am I tired to check the call and at the same I received a message that my order is cancelled and amount will be refunded in 24 hrs.
I called the cc team and enquired why...

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Address: Gandhinagar

I got promo call from bbdaily that I can get free milk every 4 dats if i recharge my wallet with 500 Rs. So I recharged 1250 rs to my account and started subscription of milk. But every day I got messages that milk is delivered and I was not getting anything and at the end of every they refunded my amount back. This happend for a week and out of frustration I cancelled subscription and ordered groceries of half the amount and requested for...

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In big basket app some products showing me at discounted rate and I'm placing those items but after placing successful order I became to know their was a technical issue at big basket end and big basket not delivering those products. When I'm contacting customer care to escalate the issue as a reward their executive deactivated my account. As per advice their BDM Mr Haripada Ghosal I'm placing order from another account to verify is it really...

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Address: MAROL PIPELINE ROAD, ANDHERI EAST, MUMBAI

I have ordered a hit gel stick and they had given hit chalk after chat with customer care also till yet my issue is not resolved...

+1 photos

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