BigBasket.com Complaints & Reviews

We received expiry date product (impression cheese ricotta 209 gm) (order id bmfo[protected] mumbai central... ur department promised to deliver new on today morning but no one came.. again i informed then in the evening today, they brought glucose biscuit instead of ricotta cheese... i returned the product... what the hell going on... the worst experience i had... still waiting for my product to come... i have lost 50 rupees for calling and talking to them in phonic conversation and product price is 145 rupees.

I've placed an order with BigBasket on 8th November to deliver on 9th November 2016. Initially I have opted for Cash on delivery option. Time slot of delivery was opted between 7.00 AM to 9.30 AM. However order was not delivered till 9.45 AM so I left for the office and called BigBasket’s call center to shift order to 10th November between 7.00 AM to 9.30 AM slots. Call center person confirmed that he has moved the order delivery to next day.

As India Government has announced demonetization of Rs 1000 and Rs 500 notes to avoid hiccup and in good faith I processed on line payment towards order around 11.30 AM for entire order amount.

In mean while around 10.00 to 11.00 AM on 9th November, BigBasket delivered entire order at my place. I was not there at home during that time and my parents accepted the order and made payment (Rs.5875) to the delivery boy.

Now, BigBasket team is making a false statements that delivery boy did not collected cash at the time of delivering order. If you will check the records order was delivered between 10.00 AM and 11.00 AM and I've processed online payment around 11.40 AM. No one will deliver the order without collecting cash under cash on delivery option.

I would appreciate if you could please look into this and get BigBasket to refund my money (Rs. 5875).

Thank you,
Ajay
[protected]

What kind of service is big basket offering. From the morning I am getting calls that we are arranging your order delivery. It has been thrice that I am facing this issue. Really shocked that now they have cancelled it. I need to escalate the matter now. No other online grocery sites creates so much of problem. I want to contact to Mr. Hari Menon for all the poor services but don't have any email Id in the internet, so I am now thinking to drop him a LinkedIn message.

Order No. MKOO[protected]

Please be informed that BigBasket.com is repeatedly missing orders. Above order no. was missed today, similarly they missed yesterday's delivery too. And this is quite alarming.

Even they are not replying to the emails too.

If not delivered today. I have asked them to send their registered office address so that I can send you a written communication through speed post.

I asked them to arrange immediate conference call with the delivery boy through email which they does in case they have good intentions, but they have failed to arrange a callback too.

This is something not acceptable and I believe it's mischievous as this is happening time and again. Very sorry to inform you that I am not going to spare them, I feel they are using public money by taking the orders from consumers bank account, keeping the money in their wallet interest free for long time. They have a zero customer service and big zero customer oriented e-commerce portal.

I will not relent until I get the justice.

This is a very serious offense. And an immediate FIR will be lodged u/s 420 of IPC against BigBasket.com management. Please mind it.

Thanks,

We had ordered meat ( chicken wings and prawns) and vegetables (sweet corn, banana stem, French beans) which was delivered around 12 on 8th Nov 2016,

When opened, chicken was yellow and stinging very badly, prawns were stale, vegetables were too old stock and got another variety of corn instead of sweet corn

Unable to reach customer care number :[protected]

Delivery slot provided for today (4.11.16) between 9:30 am to 12:00 pm. however received a call at 12:35 pm that the order is cancelled due to heavy traffic. the order has been scheduled for tomorrow between 7:30 pm to 10:00 pm.
I am totally disappointed by cancelling the order and delaying it by one day, also not informing in advance about delaying the delivery. such delay is not the first time by bigbasket, it has once happened in the past.

In future i will not place order with bigbasket and move over to other vendor. i will not be able to recommend bigbasket to others.

Dear customer head,

I would like to draw your kind attention that the bigbasket delivered the above mentioned order today i. E. 02.11.2016 at my residence c-83 to my family.

On checking of the goods delivered, it comes to my knowledge that one of item i. E. "mother dairy cream" has already been expired. "best before120days from manufacture" mentioned on the packet & manufacture date damaged shows as 07/2016. The bigbasket people's intentionally damaged the manufacturing date & delivered it at my home. Really very serious issues on consumer point of view for such a small value of rs. 169/- (Snap shots of the product already sent to you yesterday).

It shows that such a big brand supplier i. E. Bigbasket not so much serious about their services before delivery it to customers.

In view of above mentioned circumstances, the top level executives of bigbasket are requested to kindly do the needful immediately under intimation to me in writing that why not legal action should be taken against bigbasket under the consumer protection act.

Thanking you,
Your's faithfully,
Bijay kr. Palai
[protected]

Hi team,

I ordered 2 soul olive oil pickle of green chilly and red chilly with 4 pkt of maggie noodles. when the product came i realized that the smell coming up from green chilly pickle is not good, it smell worse when i tasted the product it was not good because its an expiry product. its not about the money which i spend, its all about trust.in future i will never order a product from your website and will never ever recommend you to my friends and i will make sure that i will mention the same on social networking websites as well to aware them.

Thanks & regards
Eminder

I placed an order yesterday (i.e 27th October, 2016) with the order no. 17334962, for which the delivery slot was allotted as 7:00 pm to 9:30 pm but my order doesn't only get delivered but also got cancelled by the Bigbasket Team. When I called them on their customer care number today (i.e 28th October, 2016) in the morning, so they were unable to justify the reason for the cancellation of my order and also I requested them to transfer my call to the supervisor but they informed me that the supervisor is busy right now and will call you back within 1 hour but I didn't received any call and they did it twice in the same day.

We are placing orders regularly.
We are getting material in different shipments and also facing the difficulties in taking deliveries and making payments.
One - time schedules
Second - making payments as delivery boy is keeping change. Card payments having concern on the chip cards only. Then, issue is limitations on available cards.
Appreciate your suggestions in the process for continuation of your customers.
Strategy should be to how to retainig existingcustomers.
Good day.

Myself Prittam Jain, registered Mobile no.[protected].

On 17th Oct we ordered, we got the vegetables and fruits on 18th and those were well below expectation of average quality and standard, out of those there were 4 items which were not usable and requested for replacement, we got those which were again very old and not usable and less quality wise then what was supplied at first instance.

We are customer with Big-basket for last more than 1 year and we are trying every quarter and finding that quality has deteriorated day by day and now taken decision to disqualify this website and even spread the same with all family and friend group.

Advertisement done by Shahrukh Khan is totally meaning less.

Hope some one at senior level look into this and see how best can be done at least in Pune region, I am not sure about other.

Regards,

I placed an order dx-bguo[protected] on bigbasket on saturday (15th oct '16) and i was promised an express delivery; despite that the order showed delivery date and time as monday (17th oct '16) 11:30 am to 1:30 pm.
I received my order on around 5 pm on monday 17th oct '16.
I sent around 4-5 mails to their customer care but no response infact called them 3-4 times and they just say they are facing technical issues will get back in 10-15 mins.

Really fed up of their irresponsive and bad customer behaviour.

Bigbasket is cheating public in irregular and improper pricing. When i complained, they sent a standard draft which closes the complaint, just saying that it is done after careful consideration.

You may just check their site to confirm my complaint.
As per their site today - 20.10.2016

Item: bb royal urad whole/gota 1 kg pouch rate - : 166.00
Item: bb royal urad whole/gota 2 kg pouch rate - : 350.00

You may observe, that any shop will fix the 2 kg pack at a lesser rate than its 1 kg pack.
However, here in bigbasket, 2 kg pouch is costlier by rs.18/- than buying two packs of 1 kg pouches.

Cale economy should have worked in favor and bigger pouches should have lesser price.
When i complained this, the customer support cell replied very casually closing my complaint.

Beware of this firm.

I require fresh goat cheese as a medical supplement for my Auto Immune problem. I made the mistake of ordering it from Bigbasket, Mumbai. Their representative called me on the date of delivery i.e. 15 Oct 2016, and confirmed my address in the morning. There after I get a message telling me that my amount has been transferred to my wallet. I was shocked. I have not cancelled or returned the order. When I called their Customer Care, on 15 Oct at 6.30 pm, I was put on hold for a long time, after which some guy Kunal or Kushal said that they would check into my order and get back within 30 mts. Silence thereafter. Today 17 Oct, I again called their Customer Care. One Mrinal Kulkarni replied and also promised to get back in 30 mts. So far 1 hour has passed.

Sir I have a account in big basket and have 6000 in my account they close my account and not refund the money I send many male to them at big basket.com
And they not give satisfactory reply so I go consumer forum and they suggest me to go through written complaint if they not reply satisfactory then they will take action what can I do now any one suggest

Hi I placed some orders in big basket
I paid my payment but it said your payment is declined so it is moved to cash on delivery. But from my bank account the amount was reduced
So I raised a ticket. They said the server was down so payment details was not updated. After that also it was in COD . So I just cancelled my orders. They said amount ll be refund within 7 days. I don't get till now. When ever I tried to call their customer care number it says like you r not allowed to call this number and I sent a chat they says only hi how may I assist u. After that no words from them . Really cheater.

My order number MKOO[protected] products scheduled to b delivered between 5pm-7.30pm to my house.i called the customer service desk for 2-3 times after the allotted time (ie from 9pm onwards) and i got the reply from your end that the products will be delivered within 10 mins and so on.Lastly when i told ur customer service person that i wanted a talk from a senior official he transferred the call. but the senior person was very rude.when i said that i had no rice or other necessary items, he without solving the matter, instead paid no heed to my queries and when i said that from where do i get the rice since all shops nearby were closed he very uncordially said "I had investigated that you had ordered for your shop and not for your house?is this the way to talk to your customer?For your kind information, it is to be noted that i had no shop and all the products are for my household consumption...i want an apology from your end and compensation for not delivering the products on time and a call from your end asap

Hi,

I had made the payment twice for the amount of rs.1942 and 1952 to big basket and both transaction are succeeded but still 0 amount is reflecting in my big basket wallet.

From tomorrow i am continuously taking follow up customer care of big basket but their customer care service is worst, every time they told me your concern has been forward to backend team and will arrange a call back but no one called up yet.

Whenever i call they put me on hold and disconnect call during hold.

It is clearly indicating that i shouldn't believe on big basket in terms of money or in terms of service.

I asked them to add my money to my wallet but no one turned up, i have shared my account statement on e-mail several times which can be refer to check the succeeded payment but still no reply from big basket

Waiting for early response.

Warm regards,
Reema thapan

Bigbasket.com order no. BBFVO[protected]
Due to cancellation of the above order, An amount of Rs. 1020 suppose to be credited to my bank account on 9th of September 2016. Every time we contact customer care, person informing us that return initiation was not happen and delaying 4 to 5 days. Like that 20 days passed. Today is 28th September and a new date has been given to us.
Is this a new way of doing business? Not returning customer money and earning interest out of it!

In invoice free welcome kit is written but not given but why?. Cheat by company.
Should be given as per order.
Complaint no[protected]dt 28.9.16 with harshad sahay big basket supporting team.
They took advance payment against order.

No proper response from officer level.
One hour magajmari kiya with delivery boylakshi irvit n officer but no proper response.
This is not good like the big company.
Harassment.
If in order is written than should be delivered to customer.
Invoice nommfvi[protected] dt 28.9.16