BigBasket.com Complaints & Reviews

I placed an order dx-bguo[protected] on bigbasket on saturday (15th oct '16) and i was promised an express delivery; despite that the order showed delivery date and time as monday (17th oct '16) 11:30 am to 1:30 pm.
I received my order on around 5 pm on monday 17th oct '16.
I sent around 4-5 mails to their customer care but no response infact called them 3-4 times and they just say they are facing technical issues will get back in 10-15 mins.

Really fed up of their irresponsive and bad customer behaviour.

Bigbasket is cheating public in irregular and improper pricing. When i complained, they sent a standard draft which closes the complaint, just saying that it is done after careful consideration.

You may just check their site to confirm my complaint.
As per their site today - 20.10.2016

Item: bb royal urad whole/gota 1 kg pouch rate - : 166.00
Item: bb royal urad whole/gota 2 kg pouch rate - : 350.00

You may observe, that any shop will fix the 2 kg pack at a lesser rate than its 1 kg pack.
However, here in bigbasket, 2 kg pouch is costlier by rs.18/- than buying two packs of 1 kg pouches.

Cale economy should have worked in favor and bigger pouches should have lesser price.
When i complained this, the customer support cell replied very casually closing my complaint.

Beware of this firm.

I require fresh goat cheese as a medical supplement for my Auto Immune problem. I made the mistake of ordering it from Bigbasket, Mumbai. Their representative called me on the date of delivery i.e. 15 Oct 2016, and confirmed my address in the morning. There after I get a message telling me that my amount has been transferred to my wallet. I was shocked. I have not cancelled or returned the order. When I called their Customer Care, on 15 Oct at 6.30 pm, I was put on hold for a long time, after which some guy Kunal or Kushal said that they would check into my order and get back within 30 mts. Silence thereafter. Today 17 Oct, I again called their Customer Care. One Mrinal Kulkarni replied and also promised to get back in 30 mts. So far 1 hour has passed.

Sir I have a account in big basket and have 6000 in my account they close my account and not refund the money I send many male to them at big basket.com
And they not give satisfactory reply so I go consumer forum and they suggest me to go through written complaint if they not reply satisfactory then they will take action what can I do now any one suggest

Hi I placed some orders in big basket
I paid my payment but it said your payment is declined so it is moved to cash on delivery. But from my bank account the amount was reduced
So I raised a ticket. They said the server was down so payment details was not updated. After that also it was in COD . So I just cancelled my orders. They said amount ll be refund within 7 days. I don't get till now. When ever I tried to call their customer care number it says like you r not allowed to call this number and I sent a chat they says only hi how may I assist u. After that no words from them . Really cheater.

My order number MKOO[protected] products scheduled to b delivered between 5pm-7.30pm to my house.i called the customer service desk for 2-3 times after the allotted time (ie from 9pm onwards) and i got the reply from your end that the products will be delivered within 10 mins and so on.Lastly when i told ur customer service person that i wanted a talk from a senior official he transferred the call. but the senior person was very rude.when i said that i had no rice or other necessary items, he without solving the matter, instead paid no heed to my queries and when i said that from where do i get the rice since all shops nearby were closed he very uncordially said "I had investigated that you had ordered for your shop and not for your house?is this the way to talk to your customer?For your kind information, it is to be noted that i had no shop and all the products are for my household consumption...i want an apology from your end and compensation for not delivering the products on time and a call from your end asap

Hi,
I placed one order from Bigbasket on 20th Sept which was consisting of 2 sub order(that wasn't known to me). With so mush hustle and changing the time slots one of the order got delivered. The other order wasn't delivered and Big basket called telling that the items are not in stock. Rather they updated in system as customer cancelled the order. When raised this concern they apologised, refund the amount as big basket wallet points....

Hi,

I had made the payment twice for the amount of rs.1942 and 1952 to big basket and both transaction are succeeded but still 0 amount is reflecting in my big basket wallet.

From tomorrow i am continuously taking follow up customer care of big basket but their customer care service is worst, every time they told me your concern has been forward to backend team and will arrange a call back but no one called up yet.

Whenever i call they put me on hold and disconnect call during hold.

It is clearly indicating that i shouldn't believe on big basket in terms of money or in terms of service.

I asked them to add my money to my wallet but no one turned up, i have shared my account statement on e-mail several times which can be refer to check the succeeded payment but still no reply from big basket

Waiting for early response.

Warm regards,
Reema thapan

Bigbasket.com order no. BBFVO[protected]
Due to cancellation of the above order, An amount of Rs. 1020 suppose to be credited to my bank account on 9th of September 2016. Every time we contact customer care, person informing us that return initiation was not happen and delaying 4 to 5 days. Like that 20 days passed. Today is 28th September and a new date has been given to us.
Is this a new way of doing business? Not returning customer money and earning interest out of it!

In invoice free welcome kit is written but not given but why?. Cheat by company.
Should be given as per order.
Complaint no[protected]dt 28.9.16 with harshad sahay big basket supporting team.
They took advance payment against order.

No proper response from officer level.
One hour magajmari kiya with delivery boylakshi irvit n officer but no proper response.
This is not good like the big company.
Harassment.
If in order is written than should be delivered to customer.
Invoice nommfvi[protected] dt 28.9.16

August 8
Ticket no:[protected] i ordered fruits and vegetables from bigbasket (Order no. Mmfo[protected] and i found fruits and vegetables spoiled

August 11
Later my money was refunded for those, but within a week, i find that some fake person is utilizing my account money for her order. Which i noticed and immediately cancelled that order. And i brought this to the notice of bigbasket people.

It suggested me to change my password. But before i could do it the impostor did it herself and changed all my account details, address, email id and password.

I am from mumbai and the impostor is from kolkata. I am afraid the bigbasket imposter can even hack into my bank details.

Now it is that i can't even login my account and can't even retrieve my password with forgot password link.

Its a serious misbehave from either bigbasket side or from impostor. Big basket people assured that they will look into the matter and resolve the complaint. But they have not reverted to me at all and are not replying to my mails. I even sent them my documents for verification but they didn't help. I am surprized how much anyone can fall just for few hundred rupees. I need my compensation for this.

It is requested to kindly look into the matter and revert back to me.

My ​residential addrees (Can be confirmed from last successful order delivery also.)
Poonam gajanan bhad
A 409, maharvir platinum,
Mumbai

Imposter name: can be retrieved from the attachment i have attached here, to be-
​​argha biswas,
23/b, rama nadda chaterjee,
First floor, kinder world,
Maniktala, kolkata,
Kolkata - 700009
Mobile: [protected]

​p. S. : and why is that, every time different person responds to my query from same email address of big basket? [protected]@bigbasket.com

P. S.2: please see the trail of email shared between me and [protected]@bigbasket.com for resolving my complains in this mail.
Updated by poonam gajanan, sep 20, 2016
I need help

Hi team,

I placed an order worth of rs.1140 on 7thsept with bangalore bigbasket team. however this order got splitted into three orders with the order ids j-bbo[protected], j-ebo[protected] and j-ebo[protected] that amounted rs.566, rs.220 and rs300... which is lesser than the original amount i paid. moreover the rs566 amount was not delivered completed and only product rs.530 were dellivered.
The bigbasket team only refunded the rs.36 amount from this. also the rest only rs.300 was cancelled later. now cleverly, bigbasket only added rs.376 to my wallet. (300 for the cancelled item n 76 for the products undelivered with 150 extra) however i paid rs.1140 at the begining of the order, but got order for rs (530 + 220) i. e. rs.750. later 300 were added for the cancelled order. i want bigbasket to pay be[protected]+220+300) = rs.90 that they have not refunded me yet.

Lot of ticket raised for this issue, one such being [protected] and mails has been dropped but none have contacted me. also today the new order bbo[protected] also got cancelled due to some stupid packaging issue. the bigbasket customer service have recently turned utter hopeless and [protected]@bigbasket.com is utter nonsense in returning vague mails and eating up my time.

I had booked an order that was to be delivered on 12th September 2016 at my residence in sector, 11 of dwarka, new delhi. It was not delivered despite continuous flow up with the customer care executive. The company of its own rebooked the order but simultaneously increased the price of the bill by around rs 88 and delivered the order on 14th September. I have sent at least five mails to their customer care mail id but the crimson had not responded.
This is loot.
Anil dube

Dear BigBusket todey at 5:28 pm a payment was made by paytm wallet for Rs.2239 ...Paytm order id is [protected]...BigBusket order #1400897...Please cancel this order...That was made by hacking my paytm wallet...I have also submit a complain to paytm care...I do not know about the order...I am selecting a unknown category for submit the complain...If you want to give you screen shot of that transaction in paytm wallet i can give you that...I can sure you that wallet is my wallet...But as i mention i have not made that order ...please cancel the order...

Order was placed on 6/9/16 ue for delivery on 7/9/16. Bigbasket did not deliver the order and rescheduled the delivery of this this order on 3 consecutive days. Finally after 3 cancellations on their side on 10/9/16 i requested them to refund my money and roll it back to the credit card by which i had paid. I was informed that it would take 7 working days. After "'7 working days"" i still have not got my refund. I request the company to kindly refund my money as soon as possible. Amount due to me is Rs. 1103/-.

Its been pathetic and worst experience with service as well as customer catr executive. I never recommend this site ir app to any genuine or potential customer. Itd been 8 hours if placing my order i still dont receive any informatiin. and upon csllung to cc they are just assyribg fake by sayibg you will receive a call in 10 mins and i never received call .

All customer care staff is completely non skilled. and big basket is totally in their delivery and service promises.

BBO[protected]
HI I am not happy with the quality of jaggery, its my second bad experience with jaggery.I was expecting Normal Rawa slightly bigger in size .I needed upma Rawa.Please replace.
Your delivery guy did not collect the items I tried to return.Also he asked me not to inform customer care about this.
I need refund on jaggery.
I think there is a quality issue.The delivery was an hour late which caused us inconvinience.
Inspite of charging premium rates the delivery guy misleaded me by saying that I must call 5minutes after they left only to find no one availble at customer care.

I have complained on this site.after that i got call from big basket they have told they will replace my order on tuesday i.e 13th september 2016.

Due to bandh it has been cancelled can you please look in to it.
order number is BBO[protected]

please try to replace my order help me to get my product.
Try to fix this problem soon
Please help me in this.

Rude customer care: innovative retail concepts pvt. Ltd, plot no 104 industrial area gurgaon been rude n not interested in resolving the issue. Order bguo[protected]. The delivery man was asked to take back all the items of the current order of 561.15 + vat 39.30 because of an issue with a old debit of rs.135.73 which did not specify details of items in the invoice. Request please resolve the issue asap.

Hi,

I had placed an order on 3rd August 2016, of Rs. 408 through net-banking for which money was deducted from my Bank account. But, later I cancelled the order and hence, I haven't received the items ordered. So, Ideally I'm supposed to get a refund of Rs. 408 in my bank account. However, I haven't still received refund money of Rs. 408 which I paid. Instead the total amount that is reflected in my big basket wallet was Rs....