BigBasket.com Complaints & Reviews

Order was placed on 6/9/16 ue for delivery on 7/9/16. Bigbasket did not deliver the order and rescheduled the delivery of this this order on 3 consecutive days. Finally after 3 cancellations on their side on 10/9/16 i requested them to refund my money and roll it back to the credit card by which i had paid. I was informed that it would take 7 working days. After "'7 working days"" i still have not got my refund. I request the company to kindly refund my money as soon as possible. Amount due to me is Rs. 1103/-.

Its been pathetic and worst experience with service as well as customer catr executive. I never recommend this site ir app to any genuine or potential customer. Itd been 8 hours if placing my order i still dont receive any informatiin. and upon csllung to cc they are just assyribg fake by sayibg you will receive a call in 10 mins and i never received call .

All customer care staff is completely non skilled. and big basket is totally in their delivery and service promises.

BBO[protected]
HI I am not happy with the quality of jaggery, its my second bad experience with jaggery.I was expecting Normal Rawa slightly bigger in size .I needed upma Rawa.Please replace.
Your delivery guy did not collect the items I tried to return.Also he asked me not to inform customer care about this.
I need refund on jaggery.
I think there is a quality issue.The delivery was an hour late which caused us inconvinience.
Inspite of charging premium rates the delivery guy misleaded me by saying that I must call 5minutes after they left only to find no one availble at customer care.

I have complained on this site.after that i got call from big basket they have told they will replace my order on tuesday i.e 13th september 2016.

Due to bandh it has been cancelled can you please look in to it.
order number is BBO[protected]

please try to replace my order help me to get my product.
Try to fix this problem soon
Please help me in this.

Rude customer care: innovative retail concepts pvt. Ltd, plot no 104 industrial area gurgaon been rude n not interested in resolving the issue. Order bguo[protected]. The delivery man was asked to take back all the items of the current order of 561.15 + vat 39.30 because of an issue with a old debit of rs.135.73 which did not specify details of items in the invoice. Request please resolve the issue asap.

Hi,

I had placed an order on 3rd August 2016, of Rs. 408 through net-banking for which money was deducted from my Bank account. But, later I cancelled the order and hence, I haven't received the items ordered. So, Ideally I'm supposed to get a refund of Rs. 408 in my bank account. However, I haven't still received refund money of Rs. 408 which I paid. Instead the total amount that is reflected in my big basket wallet was Rs....

I have given order on 19th august 2016 but still now i didnt received my order.
status is showing completed.Money is deducted please help me.order number is BBFO[protected]
It has been long time no one is responding please help me
or else tell to return my amount
if they have delivered ask them to show the delivered details to whom the order is given and the receipt from them or some signature details

I regularly used big basket but now it's disappointing. Whenever you oder something, max times it's reflecting on there site and later they deliver alternative for that product, giving excuses of short age. I placed an oder for sandwiche today and received a loof of bread. Last week placed an oder for bread n received sandwich.
Today's is my mother's birthday. I ordered few eatables n flowers. They took money and didn't deliver it. I called up lot many times for the refund in my account.
Now forcefully, they have put that amount in big basket account. I requested so many times that dnt Credit that amount there but instead put in my account.
They are just not listening or responding.
Really bad experience with them.
Will never use it again
.

My order number BPO[protected] which was supposed to deliverwithin 90 mts. it did not happened The customer service called me and said we could not find your address (as if we are staying in the remote area) we are located in a very good locality and i used to order online with most of the reputed online shopping but when it comes to BIGBASKET i feel i made a very big mistake in selecting this. The customer service people really wasted my precious time by calling 5 times to tell me that my order is cancelled. Feeling very very bad for the service.

One refillable MOP was being delivered at my native place within scheduled time of delivery but I found that the MOP being delivered is a 3(three) year old one.Its manufacturing date was Dec-2013 & today we are heading towards Dec-2016.
I feel humiliated and disappointed.Such casual approach is not desirable from a branded E-Commerce company.
I want to return the material & get my money refunded at the earliest.
My Order No:BKOFO[protected]
Date of Delivery:08/09/2016

We had ordered chicken liver 2 packets and gizzard 1 packet on 6th sept.
The delivery time was 5 pm to 7.30 pm.
The item was delivered well after 8 pm

We found that one packet of liver and one packet of gizzard has become 'blue ' and spoilt. This was also confirmed by a chef known to us

This is bizzare! I will never order from big basket again and will spread word in the media.

There is no response to my complain in the bigbasket website.

Dilip b

I have ordered from BB quite a few times and have some or the other issue with wrong product sent, delays etc. But I always ignored them some they were small issues. But I recently placed my monthly order and have been waiting for my delivery ever since. I called customer service 6 times and every time they say the same thing we will check with operations and call back in 15 mins but no one calls. I just told them it's okay if you don't deliver as promised but can u let me know when you will deliver and they say the same thing again!!! When I called back now the customer service team has closed for the day and no one even had the courtesy to let me know the status of my order. Very irresponsible. I will never order again and will make sure all my friends and family also stop ordering.

Order No. BDVO[protected]

I ordered big basket dated[protected], delivery slot 5 Sept. 2016, 7.30 to 9.30 big basket delivery man come open basket and half order, then he call his office for customer change slot for his safety, next slot time 6 Sept. 2016 7.30 to 9. 30 but not reached any delivery man i call 10 times ph no.[protected] they reply delivery man not received call, then he reached 11 am with half order,
big basket not responded any call and not reply any mails

Order no# mkovo[protected], order placed on sunday, 4th sept and initial delivery time was monday, 5th september 7:30pm to 10pm. I rushed home by 7:30pm and waited till 10pm. No one came. I called big basket customer care. They told sorry due to rain order delivery time got shifted (Without any intimation to me and order portal still shows old time). I then re-scheduled delivery time to 7am - 9:30am slot today, 7th sep 2016. I was assured they are sorry and i will be given 10% of my order value as refund compensation due to my harassment.

Today after waiting till 9:16am, i called customer care, i was told they are on their way. Wait another 15min they will come for delivery. I was already getting delayed for my office, still waited. No one came. At 9:45am i called customer care again. The lady was clueless why order was not delivered and told me they will definitely contact me and update status. I asked ok, by what time. She told another 20 ~ 30min. It was 9:45am and now 10:47 am. More than one hour. No contact phone came and no update on my order status. Is this what you call customer service. Ultimate harassment and big basket don't even bother. Btw i have recorded conversation of all my communication where they have promised me all these 10% refund, order out for delivery and will be in another 15min and they will contact me by another 20 ~ 30min.

Need a resolution asap.

I had ordered three bottles of shampoo from big basket in bengaluru on 3/9/2016 and had booked a delivery slot between 9:30 am and 12:30 pm on 5/9/2016, which had been confirmed over the phone on 4/9/2016. Despite this my was delivered at 7:30 am when i was not available to receive it. I had to ask the watchman at my residential address to receive it on my behalf, which he refused to do because the bottles were delivered as loose pieces without any packaging. Also, this isn't the first time my delivery has come outside my prebooked delivery slot. I'm willing to pay extra for a cover if required but it is difficult to receive orders in this manner.

I placed an order with bigbasket on sunday, 4th sep, 6 pm.
Part of it was express delivery and rest was standard delivery, so in next 90 minutes on the same day, delivery was expected. And rest of the delivery items were expected 2 days later as per standard delivery.
I was levied vat and service charges for same.
However delivery didn't happen at all.
While i tried to reach toll free number [protected], was not able to do so as call was getting disconnected.
Delivery order no. Is mpvo[protected]

Hi,

I have tried to order groceries from big basket after confirming the pin code in web site. But while I am going to check out it is showing that we could not able to deliver in this location. I am not staying any remote location in this city, So why this is happening? I am really frustrated after selecting all my groceries from bisbasket and then you are showing me that you can not able to deliver in my address . Check this at first and stop bothering customers.

Pathetic condition. I will never buy again from bigbasket.

I am very disappointed with BigBasket services, I was supposed to get my delivery on 31st August but they cancelled it and postponed it to 1st of September and then at given slot of time they again cancelled it. My father is a Cancer patient and I have ordered edibles due to tight schedule of my Hospital Work as Dengue Season is on and I cant even go to market that's why I choose this costly services from Bogbasket but in vain. now after 3 days of waiting time they cancelled my order and they did not credited back my amount to my credit card but saved it in my bigbasket account so that I bound to purchase from them again. Their helpline is busy since last 3 days. Never buy anything from Bigbasket. This is my personal experience from them and that too three times.

I gave up on them that they will improve, so I want my money back so that I can quit them forever.

Disappointed Customer

Ravi Yadav
IP Extension, Patparganj
Delhi-92

We ordered vegetables with big basket, and this is the second time we had bad experience.
- first time the ginger had insect onto it. And it was delivered along with insect. We returned it and that was it.
- today i got the delivery of bitter gourd, which had fungus on to it. Attaching the photos for the same.
- along with that in the same order we had a mixed capsicum and it was all rotten with bad smell that we couldn't even open it and was at a state where it should be thrown in the dustbin.
Attaching pictures of the same.

Order detail : order/bpo[protected]/details/

Called them for returning the complete order. No heard from them as of now.

I have ordered items MBO[protected], and have applied the code BBICICI25T.
after paying the money i didn't received the money back.
i did multiple follow up with customer care and they told that due to technical issue, code has not been applied and you will not get cash back.
i request you to give my money back in my ICICI bank account as i have paid through the same.

The customer care response was very low quality and unprofessional.

Eagerly waiting for your reasonable reply as i would plan my future course of action accordingly.