BigBasket.com Complaints & Reviews

I am very disappointed with BigBasket services, I was supposed to get my delivery on 31st August but they cancelled it and postponed it to 1st of September and then at given slot of time they again cancelled it. My father is a Cancer patient and I have ordered edibles due to tight schedule of my Hospital Work as Dengue Season is on and I cant even go to market that's why I choose this costly services from Bogbasket but in vain. now after...

We ordered vegetables with big basket, and this is the second time we had bad experience.
- first time the ginger had insect onto it. And it was delivered along with insect. We returned it and that was it.
- today i got the delivery of bitter gourd, which had fungus on to it. Attaching the photos for the same.
- along with that in the same order we had a mixed capsicum and it was all rotten with bad smell that we couldn't...

I have ordered items MBO[protected], and have applied the code BBICICI25T.
after paying the money i didn't received the money back.
i did multiple follow up with customer care and they told that due to technical issue, code has not been applied and you will not get cash back.
i request you to give my money back in my ICICI bank account as i have paid through the same.

The customer care response was...

I ordered fruits for delivery on 28 Aug through and it was delivered. The fruits were very raw and it may take another 10 days for them to ripen and some of them are so hard that they may not ripen at all. Giving discount is ok but sending raw fruits is not acceptable at all. We are not going to order from BB anything anymore.
MAS Rajan. Mobile no [protected]...

Online shopping order placed on 25.08.2016 with BigBasket under "Express Delivery" for which advance payment made through credit card has not been delivered yet. Order no. DX-MDFO[protected] placed at 6.00p.m with BigBasket on 25.08.2016. Under Express Delivery the items should have been received by me within 90 minutes.

Out of 6 items 3 were delivered on 26.8.2016 (after 14 hours), 1 was delivered after 25 hours and 2...

Order no : BMVO[protected] dt 17th Aug 2016.
This order was scheduled to be delivered on 18th Aug between 7.30 to 10pm. But finally it was delivered on 7.40 am on 19th Aug. I wanted to inform you about the inconvenience caused to my family because of this.

1. First of all, there was no intimation that the delivery wont be happening on 18th. My family and I waited till late night waiting for the delivery and finally...

24th aug16, Client ph-[protected]
My husband sent gift on a very important day of my life through BigBasket as he is living out of india, but i missed delivery for 5min(call came by 9am and my call back at 9.05am) as i am working in US shift and called them more than 10times but never they call back further time delivery, that time i was unable to open my eyes and that one girl was trying me on conference call with delivery boy so balance...

I have placed an order from my id – [protected]@gmail.com, mobile number – [protected], invoice no –mdvi[protected], order no – mdvo[protected] dated 10th august for rs. 5109 but the order was automatically cancelled after 2 days without any prior intimation. we had to wait for 2 days and then sudden cancellation was of big pain for us.

That too i was just checking my credit card statement today and found...

This is regarding transaction reference no: 383573; where i used payzapp to pay for order no mguo[protected]
At big basket where it was clearly mentioned on big basket mobile app on (Thursday, august 18th 2016) that customer will get cash back of 200/- rs on paying through payzapp for order above;

I paid through payzapp an amount of 1035/- but i am yet to get the cash back.

- i will never use big...

Bigbasket i placed an order on 16 aug 2016 with order no - dx-bbvo[protected] and opted for express delivery after paying full amount online but i got call from bigbasket after 2 hours that your address is out of delivery area, i ordered from big basket 4 times already and got delivery at same place. When i explained this to big basket they said we will deliver your order tomorrow. I spoke to rose, one of the supervisor on 17th and she...

I placed an order for 'tropicana delight fruit juice - guava: get alphonso fruit juice 200 ml free 1 ltr. But did not receive alphonso fruit juice-200 ml. Only received guava juice. Invoice pic is attached....

I have ordered a delivery of 3 items at Friday 12th august, 2016 at big basket. The delivery was expected to arrive at 12th august before 9:37 pm. but they delivered only two items at next day Saturday i.e 13th august, 2016 at 12:30 pm around. still i have not got 1 item delivered and as per them, it is going to be delivered at 14th august, 2016 i.e 2 days after the order is being placed. Kindly look into the matter and take severe actions...

I ordered fruits and vegetables from bigbasket (order no. mmfo[protected] and i found fruits and vegetables spoiled
1. coriander was spoiled.
2. muskmelon unriped
3. plum spoiled with fungus
4. apples spoiled with fungus
5. pears spoiled
6. sapota spoiled

I am seriously disappointed, please help....

Highly unprofessional! I chose 7:30 to 9 pm on 8th aug'16 as the delivery time for my orders but the products were delivered to me at 6:50 am on 9th aug'16! The delivery person had called me on 8th and informed that he is little late but coming next day is absolutely nonsense.. Also, on top of this, 5 items were cancelled without prior notice! Never going to order from here!...

Hi Sir,

Big basket is the one of the big bluff company in the country who actually deducts the money from the account of the customer and does not deliver the product but sends the message and confirmation mail saying "product Delivered".

This is the worst ever experience i am having with Big basket. These people are full of cheaters and bluff masters. I dont know how many customers they might have fooled already.br...

Big basket or atleast the delivery team has a customer cheating scheme that has been going on for a while. They under deliver items (Atleast one or two missing) in every delivery. If you are lucky enough to check it, you can complain. I have complained to them on 6 different occasions. They refund the money when we fight over it, but it still happens every time. So if you are not at home / dont have timw to check they essentially pocket that...

Guess the traditional go to supermarket to buy method is best! Things like big basket do not work in india. I placed an order on sunday for delivery on tuesday morning! Having got a text on monday confirming delivery, i waited for the entire specified delivery slot on but no one came by. When i called the customer care, the person delivery team and said the order was cancelled. I didn't received any email notifying cancellation. Also i made...

Case i) I had placed order in express deliversy.I got call from bigbasket..it is saying out of 2 item..1item not available..big basket suggested replacement item...i said ok..and bigbasket team confirmed that item get delivered...i have been waited more than 3 hours...i did not got my order..i called several time to help line...they are also struggling to answer..because they are help less..finally got call from delivery team saying ...ordered...

My order id is mmvo[protected]


This is by far the worst experience i have ever had with any online product or service provider.
I was supposed to get the groceries delivered on 28/07/2016 between 9:30 am and 12 pm.


The customer care executives just keep putting my calls on hold (Claiming that they are checking the status), and then just blatantly hang up my call.
They have...

I booked sugar in bigbasket, order is confirmed and also recd mail and message, but not delivered on 27.07.2016. I called to customer care their told i will contact the concern person and get back to you sir, finally i received call from customer care their told sorry sir today is not possible to delivery so tomorrow morning we do delivery i told ok, but when call cut that time i received message your order is cancelled i m shocked. Immediately...