BigBasket.com Complaints & Reviews

This complaint is regarding bigbasket which is trying to make huge brand with mr. khan by giving fake promises.

This is my third bad experience with big basket.

I made a request for items no:13294567 at 26th july 2016, 10.44am for express delivery and supposed to deliver it by 12.14pm on the same day.

With repeated requests to customercare, they were not able to track the items and they were not...

I have had a worst experience with big basket lately. I had placed an order 3 days back and they had committed to deliver the order very next day.
But the order was not delivered next day. Not even a day after. There was not even a call made by them to inform me regarding delay in delivery.
I have a small kid at home and i m a working women. I trusted them but they have only betrayed us and caused such an inconvenience. br...

I have ordered during tuesday sale wherein they advertised that if you order for 1500, you will get 400 as discount.

While placing the same order it failed while paying through icici netbanking.

Later i was not able to cancel the order and also not able to apply the same code as its says you can use the code only once which i have used during failed transaction.

I tried calling to customer care...

Hi, This is in regards to my last order (DX-BBO[protected]. I had a party at home yesterday (20 July) and i decided to order some quickies from big basket. Obviously, I chose the Express delivery. I got a confirmation "your order shall be delivered by 8:47 pm" But to my dismay, there was no delivery made. I waited waited n waited till 10. There was not a single message or call or email from your big basket notifying the status of my...

Pizza base which was delivered to me was expired. It was rotten
No action was taken when I complaint....

I ordered some items on tuesday night to take advantage of the icici card offer they were running. The order did not accept the card and removed discount and confirmed the order with higher amount of 1539 instead of 1139 as cod. This happened twice. Tried to connect to the customer service and got a recorded voice saying the do not work in the night. Did not even receive the confirmation of order.

Morning of wednesday, i cancelled...

Both the time i ordered from them, nothing came fresh so never again! Second time was out of desperation otherwise after the first experience i really wouldn't have ordered again. Fruit and veg had mould on them and smelled really bad, bread was not fresh and even tropicana cartons were puffed up, indicating that it had expired our had gone off. What a waste of time and a huge disappointment! Second time when returned things it took them...

Sir,

With reference to the order number dx-bbo[protected] i wish to bring in your notice that the cut papaya and sweet corn both turned out to be rotten.
The papaya was smelling so bad that we had to throw it on the same day without consumption.

The sweet corn is rotten from below and is of really bad quality.

Can you refund my money and ensure that such things don't happen in future?br...

Hi, this is regarding the order no. mbvo[protected]
I had ordered regular onions 2kg & organic onions 1kg (for patient).
Big basket team brought 6kg onions all without label. when i checked they came to know they have brought extra 3kg onions. i returned the 3 kg and asked which one was organic he just picked one of them.
I called customer care the person told next day it will be replaced by original organic ones....

This is an incident that has happened with me from big basket ends, new delhi, -. today dated 10th july 2016. i ordered stuffs eatable items which included eggs. i was been delivered rotten/broken eggs in a quantity of 4-5 in a tray of 30. at the time of opening of the eggs packet, i saw the eggs and at the same time, i called the customer care team to raise a complain regarding the same at [protected] (sandhya received the call). she took...

Hi,
I am purchasing regularly products from big bakset, every month they are providing old manufacturing date items (mfg date is dec-2015). if you call customer care no proper response is given, totally dissatisfied with big basket, don't know how to resolve the issue. second time reordered also, they are bringing the old items, no proper explanation is given by customer care. please look the images for the same...

This is to inform you that my order which was set to deliver on 4th July 2016 time slot 5-7:30pm never got delivered.
Surprisingly it shows delivered under my orders tab in Bigbasket app.
This is horrendous, or rather criminal. I had been wasting my time calling customer care since 7pm evening. I have been speaking to various customer service agents such as Parmeshwar, Mahesh etc. But no one is able to help me here, this has...

I ordered to bigbaket on fridays for sunday delivery of my order item means he have very enf time to see about the quality of the time is going to supply but when morning the product come in front of me especially fish i wonder after seeing it's looking like worst thing ever i seen its completely pack than also smell like dead dog which throughout road side how they smell same i ask delivery boy he said its fresh then i ask him you seen this...

Extremely dissatisfied with the service offered. I had placed an order on the big basket app on 30th June and my slot timings for delivery was for 1st July between 05:00-07:30pm eventually the order didn't arrive between the slot timings, neither did I get any call or message for the delay in delivery. Your delivery guy reached my house at 10:00 in the night which not all acceptable. Since I was not at home I asked him to reschedule it for...

Hi,

I submitted one order day before yesterday (30/6/2016). I wanted it to be an express delivery. It was divided in three oreders. One was express delivery of 11 items with a. Delivery slot of 11am to 12pm on 1st July 2016. and there were two standard deliveries with time slot 7:30am to 9:30am on 2nd July.
The express delivery didnt reach in time nor any call from your side. When i called them, they said they will...

Ordered is cancelled by company side due to some operational issues... And than i made call to customer care executive says that.. We wont be able to delivered today... So i say that dont cancel the order. Let the order be delivered tomorrow... They said.. Ok we will do.. But they didn't... And also as per their policy if the ordered is out of stock/cannot be delivered than 50% of total sum of products should be added as a compensation......

Vide invoice no. Bmvi[protected] dt. 21.6.2016 ordered for materials worth 8726/- the invoice syas they can accept max. 6927 coupons, when the delivery made they took 2000 coupons stating that is only possilble as per co. Policy and took money for balance and left. When i contacted big basket they say there is no such polcy and they are returning the money but sofar sever attempts made and no result...

Order no. Bbfvo[protected]

Horrible experience. Order was to be delivered on saturday 18th june 2016. Never arrived and wasn't informed of delay. Got a message on sunday morning that order would be delivered before 9:30. Never arrived. Got a call late evening stating they would deliver the next day and that they had come 10 minutes earlier and no one was home. Liars. Later said vehicle broke down. Promised to deliver...

It was supposed to be my first experience with big basket but i can assure you this will be the last as well due to the terrible customer service mindset your company has displayed.

I placed an order on 14th june??? 16 for items to be delivered on 15th june??? 16 between 7:30 am to 9 am. Order number bbfo[protected] with the bill amount of rs1865/-

I received the order as promised on the said date and time....

I had received a wrong delivery for my order on 7th June. Pickup of the wrong items was done as requested but I have not yet received the refund for the undelivered items. I have made 4 calls to customer service and got false promises of refund.
I want to escalate this to the concerned dept here for getting either the refund or the correct items delivered to me.
Awaiting your response and resolution to this issue.
Below...