[Resolved]  Bigbasket — Deactivation of account

To,

The CEO,

Hari Menon

And Head of Operations,

Dilip Bisht

Bigbasket

Sub :A complaint & Legal Notice for compensation for Rs 100 crore, for cancellation of my orders without my permission, knowledge to protect your delivery servant for misbehaving with my wife and for causing me severe emotional pain, harassment, torture, mental agony to me by cancelling my orders, and threatening to close my account.

I'm shocked to see that all my orders of yesterday;21/02/2024 and 22/02/2024, have been cancelled without my knowledge and permission.

The delivery servant never calls nor comes to deliver the order.

The reason is this that yesterday he came and misbehaved with my wife and I complained to the police and to you too. The police lodged a FOR against him but you didn't take any action against him. The least you could have done was to dismiss him from your company.

I got a call from you, , no. [protected] threatening me that my account will be closed. If you dare to close my account, them I will drag you to Consumer Court for Rs 100 crore compensation. You can consider this as a Legal Notice, under the Consumer Protection Act-2019.

I'm attaching the photos of the wrong orders received. I ordered Haldiram company's bhujia, but I got a different Aloo bhujia's. See the photos attached in this email of the wrong items received. Also I had ordered A Fresho butter, but I got an Amul butter. Photo's are attached for your reference.

I got a call that my account has been deactivated. If it's not reactivated immediately, then I will drag you to consumer court for heavy compensation of Rs 100 crores and also petition the Government to cancel your license and order your services to be stopped for wrong, illegal, unlawful, malafide vexatious actions by firstly cancelling my order and when I complained then you deactivated my account. Now reactivate my account immediately.

Now via this legal notice I demand that you deliver all my orders immediately, or else I will initiate legal action against you including moving the Consumer Court against you for heavy compensation and in case the same is taken against you, it will be on your own risk, consequences and cost.

Mr Amit Verma

Mobile no.: [protected]

P.s.- Please see the photos attached with this email of the wrong orders received by me of different company's.