Bigbasket.com — Bigbasket has lost my faith and trust

Address:

Bangalore, Karnataka

I had been regularly shopping from Big Basket over 6 months. I somehow got immuned to occasional quality issues and slippage in delivery. My recent experience with Big basket was pathetic enough that I have lost all faith and have decided to move out for better alternatives. Last Saturday, I had booked the Saturday morning slot between 7 am - 9:30 am. After around 10 am I called their customer care who communicated that due to operational delay, my order got delayed and will be delivered in next 20 mins. After around 11 without any soul from bigbasket, I called them up and now they were clueless as when the delivery would happen. As it was nearing 12:00 I heard a ring when I saw these delivery guys out on my door without a drop of apology. I ended up missing my Doctors appointment. I overlooked it as such these can happen expecting that it would not recur. Today I made the same mistake of booking from Bigbasket, same slot and to my utter dismay, there was no delivery. Called them up and no one was able to provide any details on when I can expect the delivery. At around 5:00, I got totally frustrated and requested to talk to their supervisor Naveen. He committed that he would cancel the order and re-order for the morning slot of Sunday. To my utter dismay, it was just another lie as the email acknowledgement I received was for the evening slot. I asked them to refund the entire money in my wallet and they were unable to do do. I would not recommend any one to trust Big basket.