| Address: | Mumbai City, Maharashtra, 400070 | | Website: | www.bigbasket.com |
Order no. Bmvo[protected]
Order date - 03 sep 2017
Delivery date - 06 sep 2017
Claim value: rs.16340 (Order value 2642 + delivery guarantee 10% per day 3698 + followup and time charges 10000)
Complete order value of rs.2642 has been paid in advance.
Order status shows as 'completed' but order has not been received.
Have contacted customer care multiple times, also spoken to multiple supervisors and requested to escalate case but no one has bothered to get back to me. I have complete email trail that shows the number of follow ups done and can forward if required.
It is now 14 days since committed delivery date.
As per the bigbasket delivery guarantee of 10% cashback for every delay, i am currently entitled to 140% cashback.
Also since have been harassed multiple times by bigbasket for similar delivery issues, in order to teach them a lesson, i wish to make a claim of rs.10000 towards all my followup and tracking efforts.
I am willing to take this to consumer court, if required.
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Its more than a month now of having posted the complaint. Please help me with taking this to consumer court.