[Resolved] Bigbasket.com — delay in delivery in days and wrong sms

Prasita Nair

from Mumbai, Maharashtra

Address:

122108

I made an order on 30th june 2019. It was supposed to be delivered on 1st of july between 2-5pm. I got a call before 5pm that it is not possible to deliver. When i argued they got ready. At night i got a msg that my stuff has been delivered but it was not. I contacted them on 1st night, there was no solution and on 2nd i again contacted them. There is no solution. Now they are apologising and saying it will be delivered tomorrow evening.
Very bad service and no help from customer care.

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Aug 8, 2019

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2019

BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name.