Bigbasket.com — Delivery taking more than 10 days

vickyo18

from New Delhi, Delhi

Address:	New Delhi, Delhi
Website:	bigbasket.com

I placed an order (J-BDVO[protected] on Nov 16 2016, and was supposed to receive on Nov 20 2016, but one item was missing. The delivery guy said that i will receive it by evening the same day, which of course i didn't. when i called on Nov 21 morning, they didn't have a clue and said that they will try to deliver it by the following day which is Nov 22, but latest by Nov 23 2016. When i call back on Nov 23 to check on the update of the order and when it will be delivered, i was informed that the order was not placed at all. Spoke to the supervisor (Komala) again and when asked about it, she is placing the order now and will receive it after 7 pm on Nov 25 2016.

So grocery order made on Nov 16 2016, i am receiving on Nov 25 2016. Is this how big basket works.
Will have to rethink my options of ordering from big Basket.
Pathetic service.

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Comments

mahimalal

from Bengaluru, Karnataka

Products delivered are already expired and full of dust. Not refunding my money or replacing items. Customer care people are not responding.
attaching invoices
Items damaged are
tropicana litchi - 30nos
tropicana apple - 30 nos
Butter chocolate boxes 2 nos

PepsiCo India Customer Care's response, Nov 29, 2016

Hi Mahimalal, we request you to share your contact details with us at [email protected], so we can connect with you please.

PepsiCo India Customer Care

from Bengaluru, Karnataka

Hi Mahimalal, we would like to get in touch and be of assistance. Please do share your contact details with us at consumer.[protected]@pepsico.com and help us connect. Alternatively, you could also DM them to us here. Thank you.