[Resolved] Bigbasket.com — fake and colored sugar in 5 kg pack of royal organic

anu205

from Noida, Uttar Pradesh

Feb 19, 2019

Address: 201306

We have ordered bb - royal organic brown sugar (5kg pack)
We have realized that brown sugar was fake and colored.
This is breach of trust.
We have paid such high amount just because we trust the brand. The matter is very sensitive as it is related to food item which we (Including kids and as well as old parents) are consuming it.
We want to run complete legal procedure to happen so that the responsible unit (Person/ organization) should be punished.
As a citizen of india and being a mother, i can't accept the adulteration in food items. Where we are going to land up if we can't provide our generation with original food.in race of making business and earning profit, the company like big basket is also started compromising with the health of citizens including kids and senior citizens.

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Mar 28, 2019

Complaint marked as Resolved

BigBasket.com customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your registered number we'll check and assist you. We're unable to retrieve your order details with your name.

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Comments

gururajst

from Hyderabad, Telangana

Apr 14, 2023

Even we purchased a 1 kg brown sugar packet from the Big Basket at Rs 80 on 10th April 2023. we trusted these guys. The moment I called customer care, they forcibly credited my Rs. 80 back in my wallet.

we saw the brown sugar added in water giving away the colour and white sugar crystals are visible. this is coated and fake brown sugar being sold by BB.
The concern is not just returning Rs. 80, the chemicals used for colouring could lead to cancer and other diseases. We can't expect such things from the TATA group running charity trusts in India.

I have decided to punish the people involved... I can see one such complaint in March 2019, but still, BB management is selling such products. looks like they are not concerned about the health of their customers and are busy cheating and booking profit on the name of organic products.

for reference Invoice no: IEXTS23IAAB32024 Dt 10/Apr/2023