Bigbasket.com — For reactivation of my account

As I generally order in bulk for 2-3 months and I don’t own a shop I order it for personal uses.
I got a call from big basket executive that I don’t register my account in commercial I can’t order in this much bulk so they inactivated my account.

I would like to know how can I again start ordering like I did before.
Cause I m doing it from 2-3 years and nothing like this happened before.
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