Bigbasket.com — I have not received the delivery of the product for which already payment is done by me and the product is showing delivered in bigbasket.

Address:

E 16 shivdarshan crly society mulund west pin 400080

Enclosed is the screenshot of the order[protected] details. I have been following up n number of times (email, calls, messages) for refund of the order in my account since the product is showing delivered when i have actually not received the delivery of it and payment is already done by me.

THERE IS NO RESPONSE received for email compalint (pic enclosed) as well and refund is still not processed.no action is taken by kavitha ahead. Also on customer care no they ask to wait and cut the call and do not process refund. I NEED THE REFUND ASAP. I MUST HAVE SPENT MORE ON THE FOLLOW UP IS DID FOR MY ORDER OF RS.200.