Bigbasket.com — Imposter utilized my wallet money

Address:	400043
Website:	Bigbasket.com

August 8
Ticket no:[protected] i ordered fruits and vegetables from bigbasket (Order no. Mmfo[protected] and i found fruits and vegetables spoiled

August 11
Later my money was refunded for those, but within a week, i find that some fake person is utilizing my account money for her order. Which i noticed and immediately cancelled that order. And i brought this to the notice of bigbasket people.

It suggested me to change my password. But before i could do it the impostor did it herself and changed all my account details, address, email id and password.

I am from mumbai and the impostor is from kolkata. I am afraid the bigbasket imposter can even hack into my bank details.

Now it is that i can't even login my account and can't even retrieve my password with forgot password link.

Its a serious misbehave from either bigbasket side or from impostor. Big basket people assured that they will look into the matter and resolve the complaint. But they have not reverted to me at all and are not replying to my mails. I even sent them my documents for verification but they didn't help. I am surprized how much anyone can fall just for few hundred rupees. I need my compensation for this.

It is requested to kindly look into the matter and revert back to me.

My residential addrees (Can be confirmed from last successful order delivery also.)
Poonam gajanan bhad
A 409, maharvir platinum,
Mumbai

Imposter name: can be retrieved from the attachment i have attached here, to be-
argha biswas,
23/b, rama nadda chaterjee,
First floor, kinder world,
Maniktala, kolkata,
Kolkata - 700009
Mobile: [protected]

p. S. : and why is that, every time different person responds to my query from same email address of big basket? [protected]@bigbasket.com

P. S.2: please see the trail of email shared between me and [protected]@bigbasket.com for resolving my complains in this mail.
Updated by poonam gajanan, sep 20, 2016
I need help