Bigbasket.com — Milton flask - thermosteel duo, 500 ml box

Address:	560043
Website:	www.bigbasket.com/member/order-history

I raised the original request on 9th december for milton flask - thermosteel duo, 500 ml box - pink color. Request no.: j-bbvo[protected]
— but on friday 9th december, i received silver flask, i raised exchange order requesting for pink flask. Customer care confirmed with procurement team and warehouse team that product was still in stock and placed exchange order - j-ebro[protected].
— on saturday 10th december 2016, again i received green flask. I raised exchange order requesting for pink flask. But customer care raised only for pickup order and not for exchange
— on sunday 11th december 2016, they came only for pickup order. So i didn't return the product.
— on sunday, i called customer care and they confirmed again that pink flask is available and placed exchange order - j-ebro[protected]. I requested to transfer call to their team leader, they informed that tl is on another call and will give call back in another 15 minutes at 09:30pm ist. I did not receive any call on that day.
— on tuesday 13th december 2016, still i received silver flask. I did not accept the product.
— on tuesday, i called customer care n spoke to sana (Team manager), she confirmed that she will check with procurement team if pick flask is available for sale. She will get back to me by 12:30 pm.

_ they are ridiculous people. They do not perform proper quality check and do not have one for utensils.
— they are good in vegetables & fruits & grocery products. But not good at utensils or kitchen products.