[Resolved] Bigbasket.com — my two orders placed on 18/05/2019 for lazeez chicken only one record my account was debited twice

[Resolved] Bigbasket.com — my two orders placed on 18/05/2019 for lazeez chicken only one record my account was debited twice

S suhasg from Port Blair, Andaman and Nicobar Islands

Client 180519. I order chicken on 18/5/2019 2 kgs - 490/-. While making payment i recd the message that the transction failed i again made the payment. As such my account was debited twice but i recd only one order. When i raised a complaint with my bank i was told that it is resolved. But it is not. Igagdycbc9, igagdybrm7 are id transaction. Refund need. Was this information helpful? No (0) Yes (0)
Jul 4, 2019 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Jun 03, 2019 BigBasket.com Customer Care's response Very sorry for this experience. Could you please help us with your order number we'll check and assist you. We're unable to retrieve your order details with your name. Jun 03, 2019 Updated by suhasg My order no 79950483 was rec'd by me.But I account was debited twice.Transaction ID IGAGDYBRM7 & IGAGDYCBC9 at the same time at 10.21 am on 18/05/2019I had also immediatly contacted your customer care for the same. Jun 03, 2019 Updated by suhasg Your complaint [protected] has been attended to and closed after resolution as:As confirmed with merchant, transaction IGAGDYCBC9 & IGAGDYBRM7 has been successful and settled on[protected]. For more details kindly contact your merchant.. message rec'd by me after contacting my bank
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