Bigbasket.com — Non delivery of items/misbehaviour of your personnel/wrong statement

Address:	Bangalore, Karnataka, 560017
Website:	[email protected]

I have ordered 8 items as under :

1. order no.BBO[protected] with a delivery slot as:[protected] to 730 pm.
2. order no. BBO[protected] with a delivery slot as:[protected] before 1010pm.

Payment made online. This is also to inform that I stay at Ahmedabad and my family is at Bangalore. Hence, I order online with an instructions to deliver at Bangalore/Ahmedabad. Off late lot of problems noticed from your service personnel/boys. For this delivery till today at 815pm neither i have received express delivery items nor normal delivery items. After going through lot of mental harrassement and hasselful behaviour of your personnel and customer care personnel, I got two items against order[protected] BB royal organis ajwain 100 gm and catch ginger power - 2 packet at 830PM. Balance till now not received.

In order to have hassel free purchases, we go for BB. But it turned out to be horrified. Your delivery people are really harassing us by asking again and again address. You people should know that I am a regular customer for the past 1-2 years. Why this kind of locating the address that too after providing detailed address with pin code is provided? This problem I never faced for the ordered placed at Ahmedabad. If this being the attitude of BB why the hell you people are asking delivery address. Instead you can take our mobile no. and ask for the route. This is really ridiculous. Pl. advise your people else change your policy or staff if needed rather than harassing customer. The very purpose of customer support by your personnel is defeated. During the conversation overphone by my son, your customer care people are talking rot and screaming about us thinking that my son doesn't know Kannada language. If required you may check the recording of the conversation your people had with us today between 8.15 pm onwards.

Again today I have received a mail stating that against order No.1889906 products delivered which is wrong. Pl. investigate your personnel and arrange to refund the amount. I got only 1889905 delivery. Check tele conversation between my son and BB rep of yesterday and arrange tor refund Rs.718/- urgently. If I got the items against order, where is the acknowledgement signed by me. It should be with your personnel. Pl. check and provide hassel free services and arrange tor refund the amount of rs.718/- urgently.