[Resolved]  Bigbasket.com — non refunding of my wallet money

Address:

Kolkata, West Bengal, 700019

I had bought a few things from big basket
On 3rd June the money was transferred by me into the big basket wallet through Paytm but the items were not delivered and they still took the money then they refunded it in my wallet but again next day morning my wallet showed zero balance and without asking me they said it was put in the Paytm wallet .
Now the the money is not in the big basket wallet or in the Paytm wallet. Whenever we call they always say that they are looking in the matter. It's been 3 weeks I have still not received my money. Please help.