[Resolved] Bigbasket.com — order not delivered and money lost | |||||
This is visakh from bangalore. It has been 13 days since i placed an order of rs.967 and i haven't received it yet. I have paid the complete amount upfront, probably that is the big mistake i made. The status of these orders is complete, but it was not delivered. It was supposed to come by 2nd aug, but just no update from bigbasket. No email, no sms nothing. I have already paid using my credit card and now at the mercy of these people to deliver them. This is gross misconduct by bigbasket. I have registered a complaint (Ticket no:[protected]) on aug 3rd by phone, some body told they will get back but all false promises. In between i have got two emails from their customer service asking me to wait for 24 hours. It seems bigbasket's 24 hours is different from rest of the world. They have a customer care number[protected] which is never connecting. I dont care if they deliver now or not because this is my last deal with bigbasket. But i certainly need a refund of my hard earned money. Was this information helpful? | |||||
Sep 27, 2018 Complaint marked as Resolved BigBasket.com customer support has been notified about the posted complaint. Verified Support Aug 26, 2018 BigBasket.com Customer Care's response Spoke to cm's friend Lakshmi on the alternate phone number [protected] stating order was wrongly acknowledge as delivered as cm phone number was switched off. hence, apologized and informed cm we will get the same escalated to our team. Also, asked him to inform cm that issue has been resolved as we have reprocessed the order and we will be crediting 10% Dg. As one of the item which was not delivered. We have credited the amount into Bb wallet. hence, Close the case by crediting 10% DG and close the case.
Verified Support Aug 26, 2018 BigBasket.com Customer Care's response cust account has been deactivated, cust wanted the wallet amount to refund to source account and closing the ticket
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