Bigbasket.com — Order not delivered but money deducted

Address:	Gurgaon, Haryana, 122002
Website:	www.bigbasket.com

My order num is dx-mguo[protected] and invoice num is mgui[protected], my scheduled delivery timeslot was 8.30 to 10.30 pm on 3 december, 2016. I got a message at 10 pm that order will be delivered by 11.30 pm due to some delays. Order did not came till next day, but it is showing completed in the app. I have already made the payment using payment gateway.

I called customer care and they told me that they will call me back in 20 mins, it has been 2 hours and they have not called me back.