[Resolved]  Bigbasket.com — pathetic service and fake promises

I am facing issues since i joined the bb daily. They gave fake promises and every time change their rules. Frustrated with their services.. Sharing few issues.
1. Initial they told you will get free milk samples for 12 days regularly but from 7th days it was being charged. When i connected customer care they told balance will be delivered from next month. So i have paused the delivery till next month but again milk was delivered for 2 days and amount charged. I followed up with customer care that i have done paused then why milk was delivered and charged but no satisfactory answer.
2. Next month again it was started with milk delivery and charges then again i told why balance samples are not being delivered then told it will be delivered after one month of last free sample delivered. Then basis frustrated service, i decided to use my balance amount from this account and left some amount to deliver free sample. When i connected for free sample then told you don't have minimum balance to deliver; i told for free sample why minimum amount required. So nothing done from their side. I have charged my account with some amount then next day again milk was delivered and amount charged. When i connected with customer care. They tried to give unjustifiable reasons and told we will arranged call to resolve the issues but waited for few days but no response.. Whenever connected they told will give call in 15 min but that 15 min didn't came.
In last got message that you have done paused so your free sample were expired.
So much time wasted on these but no resolution.
3. Sometimes when i given order, not delivered

Don't suggest anyone to join bb daily. Very frustrating experience.
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Nov 27, 2019
Complaint marked as Resolved 
BigBasket.com customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
BigBasket.com Customer Care's response
Definitely not the kind of experience we want you to have with us, Could you please share us the registered details. We will have this checked and update.
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